When will you acknowledge / fix battery drain issue?

Tutor

When will you acknowledge / fix battery drain issue?

There are now hundreds of posts across the internet confirming that the microcell causes rapid battery drain on many phones, and the only solution is to disable cellular data on the phone.

 

When will this be addressed?  

 

 

Message 1 of 43 (9,802 Views)

Re: When will you acknowledge / fix battery drain issue?

Double Bump.

 

I did see a little bit of improvement a couple of weeks ago.  My Nokia Lumia 900 will now last about 12-14 hrs versus running out of juice mid-day like it used to.  It still drains battery much faster than it does when I am away from home.  Since ATT refuses to put even simple functionality into the MicroCell to let end-users check what version of software/firmware it is running (another great customer service decision by ATT), I can't tell you if it was upgraded and if it was, what version is it currently running.  There are still problems that need to be improved but at least my phone doesn't die early afternoon like it used to.

 

ATT, where are you?  Care to comment?

Message 16 of 43 (8,030 Views)
Mentor

Re: When will you acknowledge / fix battery drain issue?

Triple bump.

 

I have the exact same issue as the previous poster in regards to the Galaxy S II.  About 12 hours of battery life on the microcell and about 3 days with the microcell unplugged.

Message 17 of 43 (7,616 Views)
Contributor

Re: When will you acknowledge / fix battery drain issue?

I also have the same issue (Samsung Focus i917). When I would travel and stay in a hotel, the battery lasts for 2 days (WiFi, BlueTooth, 3G Data all on, syncing 4 email accounts + live tiles). When I'm at home with the MicroCell, it wouldn't last 8 hours without requiring a charge.

So, it would seem that it isn't my battery. I cannot rule out phone firmware, but it does seem telling that many others have had the same issue.
Message 18 of 43 (7,444 Views)
Contributor

Re: When will you acknowledge / fix battery drain issue?

This is EXACTLY what we have experienced on our iPhones.  I have a brand new iPhone 5 and keep the battery alive for more than 1/2 a morning now.  My husband inherited by iPhone 4S and he is not a heavy user of the unit.  You can watch the battery drain, just sitting on a counter.

Message 19 of 43 (6,075 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

[ Edited ]

migrus wrote:

This is EXACTLY what we have experienced on our iPhones.  I have a brand new iPhone 5 and keep the battery alive for more than 1/2 a morning now.  My husband inherited by iPhone 4S and he is not a heavy user of the unit.  You can watch the battery drain, just sitting on a counter.


Which is exactly opposite of what we experience. We have an iPhone 5 (6.0.2), 4, and a 3GS. None of them exhibit the battery drain that  you have. Our phones hold charge for about a day and-a-half before they get to about 10%. But, they don't last as long as the old Samsung (wife's phone) that we have. I think a lot of it has something to do with the way iOS (and some other newer phones) keeps a lock on the MicroCell signal and how much power it uses to tnx/rcv the signal. Obviously a lot of it is use related and when we do use our phones at home, we don't stream any audio or video. Another trick we do is disable the apps that we don't use a lot or want to keep open. The only apps I keep open all of the time are Messages, Phone, Music, and Find iPhone. After a day of use, I routinely turn off all of the apps I've been using except for the ones I mention. That does help the battery life somewhat. However, battery life out of MicroCell range doens't seem to be much different.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 43 (6,065 Views)
Scholar

Re: When will you acknowledge / fix battery drain issue?

What's is at&t fanboy?

Message 21 of 43 (6,024 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?


hydrogen3 wrote:

What's is at&t fanboy?


Don't understand your question.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 43 (6,020 Views)
Scholar

Re: When will you acknowledge / fix battery drain issue?

The poster said "provide support out side the AT&T fanboy. Hense the question "what is at&T Fanboy"?

Message 23 of 43 (6,010 Views)
Highlighted
ACE - Master

Re: When will you acknowledge / fix battery drain issue?


hydrogen3 wrote:

The poster said "provide support out side the AT&T fanboy. Hense the question "what is at&T Fanboy"?


Ahh, didn't go back that far to see the comment. I guess he meant folks like me who don't seem to have the issues that others do and try to help based on our personal experience. I guess that's what he means by "AT&T Fanboy". Personally, the only AT&T service that I have is my cell phone, and I too had some real issues a couple of years ago when I first got my MicroCell but worked thru them and figured some things out for myself. Since then, I've seen the same issues, and some new ones, crop up and figured if I could help out in anyway, I would. But I don't think that qualifies as a "fanboy". Some people desperately need reliable cell phone service in their home so if I can help in any way....... Verizon, btw, has some of the same issues and they too offer a femtocell for in-home use when coverage is spotty on their network.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 43 (5,996 Views)

Re: When will you acknowledge / fix battery drain issue?

I don't think there's much doubt that my iPhone 5 has a reduced battery life on the Microcell.

It's not tragic...but definite.
Message 25 of 43 (5,841 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

[ Edited ]

George Knighton wrote:
I don't think there's much doubt that my iPhone 5 has a reduced battery life on the Microcell.

It's not tragic...but definite.

There are more and more reports that battery life on the iPhone 5 in general is not quite what people had hoped for. I routinely turn off all of the apps that I'm not using to preserve battery life which does seem to help, a little. The other day I ran my iPhone until it died altogether, 0% battery. I then charged it at work with my computer which took about 3 hours to go from 0% to 100%. I used it very little during that time. So far, I've gone about 50 hours and my battery is now at 17%. However, I'm not a heavy user of my phone nor do I stream any audio/video so my useage is probably different from a lot of folks but I do leave my phone on all of the time with nothing pushed.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 43 (5,839 Views)
Scholar

Re: When will you acknowledge / fix battery drain issue?

I don't have any battery drain issues
Message 27 of 43 (5,746 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?


mendomar012 wrote:
I don't have any battery drain issues

Conditions vary and it's nice to hear from folks who don't have an issue. Thanks Smiley Happy

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 43 (5,737 Views)
Mentor

Re: When will you acknowledge / fix battery drain issue?

[ Edited ]

I had an origional Atrix that I used for ~1 year with a microcell and had no battery drain issues.  I recently switched to a Moto Razr i (not sold in the US, provided by my employer) and I now have the battery drain issue.  With a fully charged battery at bedtime, it will be down to 30-40% or less by morning.  When I'm at the office or elsewhere, I can go a full work day with regular use and it will be around 60%.  So yes, it is a real issue but seems to be dependant on the phone type or possibly how it's configured.  FYI, the Razr i is also 3G/HSPA+, same as the Atrix...

 

One other thing I noticed is that on my Atrix, the carrier showed AT&T Microcell as the service at home but this new Moto shows only AT&T whether or not I'm on the microcell (AT&T gave me a new micro sim and re-provisoned my number to work with the new Razr i).  Not sure if that has anything to do with it, but on my AT&T account my number now just shows a generic phone with no model associated with it.  

 

My wife did just get a Pantech Renue so maybe will try her phone overnight and see if that gets drained as well (she usually leaves it off at home)...

Message 29 of 43 (5,100 Views)
Contributor

Re: When will you acknowledge / fix battery drain issue?

The issue is caused by a phone that supports fast dormancy since the Microcell does not.  Because the Microcell does not, it never issues the command to the phone to go into deep sleep.  Because the phone never enters deep sleep, your battery will drain at a rate anywhere btw 8-15%/hr depending on the phone.

 

Fast dormancy works great at extending battery life when the network supports it, but when it doesn't you can kiss your battery goodbye.  AT&T's cell network fully supports fast dormancy, but the Microcell simply doesn't.  This is a major issue and AT&T just turns their back on their microcell customers and refuses to admit there's a problem. 

Message 30 of 43 (4,981 Views)
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