ACE - Expert
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23.9K Messages
Sudden Loss of MicroCell connectivity - Please Resond
Ok guys and gals. We are seeing quite a few posts of people losing MicroCell connectivity with previously working units all of a sudden. Too many, in my opinion to be a localized issue. So, let's do this.... reply to his post with your location, just city and state, if your MicroCell was working before, you or your ISP hasn't made any changes around the time of connection loss, and all of the other lights are a solid green with the exception of the 3G light which is flashing green. The 3G light is the bottom LED on the white MicroCells and the top LED on the black MicroCell. I'll compile a list of locations and send it to the Admins next week to see if they can get any traction. In the meantime, please pm CustomerCare with your issue, what you have done to correct it, your account info, the best way for them to contact you, and your LOCATION.
One more thing. FIOS seems to coming up a lot so when you respond, please list your ISP and/or connection type.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
tslowik5656
Contributor
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1 Message
7 years ago
Palm Harbor, FL
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drauber
Contributor
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2 Messages
7 years ago
Dade City, Florida 33525
Bright House/Spectrum
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AlanEL
Tutor
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4 Messages
7 years ago
From zip 96749 Hawaii
TWC
My problem was SOLVED 12/23/16
I had the sxact same problems as described
The remedy wa to replace the micro cel with the latest unit DPH 154
and re register device with the system via my att including proper physical address for GPS
Other procedure as follows: reboot TWC modem and home wi fi ethernet router and wait till all systems "go" and stable
: then plug inthe micro cel power up and plug into the ethernet : wait a while for it to lock into gps and voila all working
Apparemntly if I reboot my system I have to go through this process with micro cel : in other words it must be un plugged and then replugged into a stable network
this seems to fix it but also if a power failure occurs which are numerous here, I will have to see what effect this will have overall
Hawaii - out
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OttoPylot
ACE - Expert
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23.9K Messages
7 years ago
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billy33
Contributor
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3 Messages
7 years ago
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stlgreg
Contributor
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1 Message
7 years ago
Same problem - I've tried everything.
AT&T 3G Microcell by Cisco
Wright City, MO 63390
Century Link
stlgreg@swbell.net
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OttoPylot
ACE - Expert
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23.9K Messages
7 years ago
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OttoPylot
ACE - Expert
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23.9K Messages
7 years ago
@billy33 - If you have an existing MicroCell you need to contact support first to establish a support issue. A&T doesn't automatically hand out free MicroCells. If your problem is related to the current issues please read my current post: https://forums.att.com/t5/3G-MicroCell/MICROCELL-ISSUES-UPDATE/td-p/5031109#, chances are a new MicroCell will not correct the problem.
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Asterix
Tutor
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10 Messages
7 years ago
Hi everybody, so it looks like miracles do happen. The microcell stopped working at the same time that everybody else, beginning of December, and nothing could fix it. Fustrated with the issue, I disconnected and unplugged the unit for 2 weeks. Today, I plugged back everything et voila, back to life. Only thing that I tried before plugging back was to reset my TWC modem (unplugged it for few minutes). So, for now I am happy customer.
TWC/Spectrum Ultimate - Black Microcell Unit - California.
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OttoPylot
ACE - Expert
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23.9K Messages
7 years ago
@Asterix - yep. We're starting to see some reports like yours. TWC has finally started to correct their backbone issues and a reset of their modems seems to work. Thanks for reporting back.
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