07-13-2016 9:13 AM
Solved by: Go to Solution.
11-15-2017 9:24 AM
I'm not sure what your main issue is other than expecting unrealistic solutions to your problem. As Otto said, deadspots in RF-shielded buildings are part of cellular communications and are independent of carriers. That's why carriers have offered alternatives to customers like the Mcell and WiFi Calling.
You can get a Mcell, use WiFi Calling or get a cellular booster to improve call coverage in areas of poor tower reception. Expecting AT&T or any other carrier for that matter, to site a tower in a particular area doesn't happen overnight for a variety of obvious regulatory reasons.
If you want help, we will need more information about your ISP and home networking hardware. If you are here just to complain, then you've done so and have a good day.
11-15-2017 11:38 AM
11-15-2017 11:45 AM
@JamesRMacy - rural areas are difficult for any carrier. Some do a better job than others but they all have issues. Coverage maps can and do change so they are not always reliable or accurate. It would be nice if there was 100% coverage everywhere but that’s not gonna happen for a lot of reasons (most are *rap).
11-15-2017 12:36 PM
I think I comprehend quite well. You want a solution to your problem that doesn't involve using any ancillary devices to connect your phone call via the internet. You want 100% cell tower coverage everywhere in the US so you phone works all the time regardless of your location, whether it's in steel-incased building or in the middle of Toadlick, Arkansas. In a perfect world we all would have that luxury, but regardless of the carrier, there isn't 100% coverage in the real world for a variety of technological, regulatory and cost reasons which aren't going to change in the foreseeable future.
You can continue to complain about cell coverage here in this forum but we aren't the ones who can do anything about it. So if you want help, we will try to offer suggestions to you if you are trying to improve your cell coverage at home. You will need to provide adequate information regarding your hardware and ISP so we can narrow down your options. We don't build cell towers, we help users of AT&T's Microcell. Write your legislative representatives and complain to them about your lack of coverage.
11-15-2017 1:17 PM
11-15-2017 1:32 PM
@JamesRMacy - what do you want us to tell you? Cellular coverage can suck big time for some folks in specific areas. I agree that the carriers should offer better, or at least equal service to all areas but that just isn't going to happen. Verizon used to, or maybe they still do, offer free femtocells to some but their system is not secure so that has it's own set of issues. The only viable option available to people in your situation is to get an actual cellular booster if you have at least one or two bars of signal. But they are pricey.
Your situation is beyond the scope of our help. Complaining is fine but you need to move on because the answers you want are not here. AT&T Corporate doesn't read these forums so your complaints will never reach them. And if they did, nothing will change. You need to complain to the FCC, your Congressman, etc.
11-15-2017 1:57 PM
11-15-2017 2:53 PM
@JamesRMacy - I don't think I've been rude or snooty. In fact, I've agreed with you about poor and spotty coverage. I wish we could help here on the forums but we can't.
11-15-2017 2:59 PM
I think we've been quite tolerant of your unreasonable diatribe. We offered to help you but you'd rather complain about things we have no influence or control over. Look in a mirror if you want to see rude and snooty. Otto's more diplomatic than I am. Please don't post here if you don't want our help. We have better things to do than waste our time.