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Posted Mar 5, 2013
11:10:12 AM
No data through Microcell

I have a 3G microcell that is seemingly connected/activated okay ... I can make and receive phone calls with no issues over it.

 

If I turn off wifi on my phone though while the phone is connected to Microcell, I cannot get any data.  Without data flowing over the Microcell connection, that means I cannot get MMS messages either.  I'm told that only an ATT data connection will allow you to reach the MMS servers so that your device can actually download MMS content...you cannot use your WiFi connection for such purposes.  I have verified no data over microcell, by disabling Wifi and trying to hit simple websites like google.com and have verified that I cannot.  If I leave coverage of Microcell and just get back on regular ATT towers, then data works fine and I can hit websites okay.

 

I have tried going into my router and even placing the Microcell in the DMZ so that it is in front of the built in firewall functions of the router...but that didn't change anything.

 

This is already a replacement microcell that ATT shipped me just last week, yet the problem still persists.

 

Anybody have any ideas?  Thank you in advance!

 

I have a 3G microcell that is seemingly connected/activated okay ... I can make and receive phone calls with no issues over it.

 

If I turn off wifi on my phone though while the phone is connected to Microcell, I cannot get any data.  Without data flowing over the Microcell connection, that means I cannot get MMS messages either.  I'm told that only an ATT data connection will allow you to reach the MMS servers so that your device can actually download MMS content...you cannot use your WiFi connection for such purposes.  I have verified no data over microcell, by disabling Wifi and trying to hit simple websites like google.com and have verified that I cannot.  If I leave coverage of Microcell and just get back on regular ATT towers, then data works fine and I can hit websites okay.

 

I have tried going into my router and even placing the Microcell in the DMZ so that it is in front of the built in firewall functions of the router...but that didn't change anything.

 

This is already a replacement microcell that ATT shipped me just last week, yet the problem still persists.

 

Anybody have any ideas?  Thank you in advance!

 

No data through Microcell

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Mar 5, 2013 12:12:49 PM
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ACE - Master

Why are you turning off WiFi on your phone? I just leave WiFi on all of the time on my iPhone. Everything works inside my house on the MicroCell like it does when I'm out of range and on one of the towers.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Why are you turning off WiFi on your phone? I just leave WiFi on all of the time on my iPhone. Everything works inside my house on the MicroCell like it does when I'm out of range and on one of the towers.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Mar 5, 2013 12:17:42 PM
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Because your home IP/ethernet cannot speak to AT&T's MMS servers (for example)...you can only get MMS content through your AT&T connection (Microcell)...and with no data flowing over Microcell that means no MMS message contents on your phone.

 

Because your home IP/ethernet cannot speak to AT&T's MMS servers (for example)...you can only get MMS content through your AT&T connection (Microcell)...and with no data flowing over Microcell that means no MMS message contents on your phone.

 

Re: No data through Microcell

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Mar 5, 2013 3:03:14 PM
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ACE - Master

Huh? I'm confused. Our cell phones (iPhones of various flavors, and old Samung, etc) have no problem sending/receiving text messages, iMessages, pics, etc. Our "guest" list is full so anyone who comes over and uses our MicroCell for cell phone doesn't have any problems.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Huh? I'm confused. Our cell phones (iPhones of various flavors, and old Samung, etc) have no problem sending/receiving text messages, iMessages, pics, etc. Our "guest" list is full so anyone who comes over and uses our MicroCell for cell phone doesn't have any problems.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Mar 5, 2013 3:13:01 PM
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Here's what I understand:  When you are on the Microcell you have both a data and a voice pipeline.  The data pipeline is akin to having a VPN connection from your phone to AT&T via the Microcell.  AT&T's MMS servers (where your MMS messages live until they are delivered to your phone) is only accessible from within the AT&T network...you cannot reach those servers from, say, your home computer's ethernet connection...because you are not proxy'd in to AT&T's data network.

 

Only the data connection that goes VIA the Microcell (and thus first connects to AT&T's back end infrastructure) is able to talk to those MMS servers.

 

Any other data connection you have, either via wired ethernet connection off your router or wireless/WiFi does _not_ connect to AT&T's back end infrastructure and thus cannot talk to the MMS servers and download your MMS messages/content.

 

Therefore, if your Microcell is not passing data along (in addition to the voice duties it normally does) you do not have a data connection to AT&T's back end infrastructure and thus no MMS messages for you.

 

Try this experiment:  Turn Wifi off on your phone, make sure your phone is connected to your Microcell and try opening up a browser on your phone and see if you can get to a web page like Google.  If you can, great! (I wish I was you!)...then you have a data connection via Microcell that works.  For me, when I disconnect Wifi and only have Microcell I cannot get to any web page or anything...thus I get no MMS messages. 

 

I'm fine with leaving WiFi enabled on my phone and normally would--as the speed you get through your WiFi connection totally blows away the small data pipeline the Microcell (should) provide.  But again, the one thing that the Microcell data connection can do that no other connection can, is talk to those MMS servers.  So the upshot is I cannot send or receive MMS messages while I'm on Microcell at home.  If I have WiFi on my phone, then my phone can do everything (make and receive calls, surf the internet)...but I cannot get those MMS messages.

 

I don't how to explain it any more clearly than that.

Here's what I understand:  When you are on the Microcell you have both a data and a voice pipeline.  The data pipeline is akin to having a VPN connection from your phone to AT&T via the Microcell.  AT&T's MMS servers (where your MMS messages live until they are delivered to your phone) is only accessible from within the AT&T network...you cannot reach those servers from, say, your home computer's ethernet connection...because you are not proxy'd in to AT&T's data network.

 

Only the data connection that goes VIA the Microcell (and thus first connects to AT&T's back end infrastructure) is able to talk to those MMS servers.

 

Any other data connection you have, either via wired ethernet connection off your router or wireless/WiFi does _not_ connect to AT&T's back end infrastructure and thus cannot talk to the MMS servers and download your MMS messages/content.

 

Therefore, if your Microcell is not passing data along (in addition to the voice duties it normally does) you do not have a data connection to AT&T's back end infrastructure and thus no MMS messages for you.

 

Try this experiment:  Turn Wifi off on your phone, make sure your phone is connected to your Microcell and try opening up a browser on your phone and see if you can get to a web page like Google.  If you can, great! (I wish I was you!)...then you have a data connection via Microcell that works.  For me, when I disconnect Wifi and only have Microcell I cannot get to any web page or anything...thus I get no MMS messages. 

 

I'm fine with leaving WiFi enabled on my phone and normally would--as the speed you get through your WiFi connection totally blows away the small data pipeline the Microcell (should) provide.  But again, the one thing that the Microcell data connection can do that no other connection can, is talk to those MMS servers.  So the upshot is I cannot send or receive MMS messages while I'm on Microcell at home.  If I have WiFi on my phone, then my phone can do everything (make and receive calls, surf the internet)...but I cannot get those MMS messages.

 

I don't how to explain it any more clearly than that.

Re: No data through Microcell

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Mar 5, 2013 5:15:31 PM
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ACE - Master

I tried your experiment and turned off WiFi on my iPhone. Safari didn't work which was interesting but the App Store did as well as most of my other apps. Apparently some seem to work ok without WiFi but browsers don't. So, if I understand your last statement then, even if you leave WiFi on, and are connected to the MicroCell, you still can't get MMS messages? That sounds like an issue with your phone because I can do anything with mine while at home, with WiFi on, without any problems at all. Text messages (with or without attachments), iMessages, etc all work fine on the MicroCell/WiFi connection.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I tried your experiment and turned off WiFi on my iPhone. Safari didn't work which was interesting but the App Store did as well as most of my other apps. Apparently some seem to work ok without WiFi but browsers don't. So, if I understand your last statement then, even if you leave WiFi on, and are connected to the MicroCell, you still can't get MMS messages? That sounds like an issue with your phone because I can do anything with mine while at home, with WiFi on, without any problems at all. Text messages (with or without attachments), iMessages, etc all work fine on the MicroCell/WiFi connection.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Mar 5, 2013 5:59:50 PM
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It's true:  Wifi on, Microcell connected, can't receive MMS.  But it isn't the phone because as soon as I step out of the house and get back on regular AT&T towers, MMS messages send and receive just fine.  It's only when I'm on Microcell that I don't get MMS.

 

I did an experiment today where I moved the Microcell to be the first device after the cable modem and then plugged router into the "computer" port on the Microcell....    lo and behold, it fixed the issue -- Microcell only now let data flow and I was able to surf to any mobile web page with only Microcell (no wifi) connected.

It's true:  Wifi on, Microcell connected, can't receive MMS.  But it isn't the phone because as soon as I step out of the house and get back on regular AT&T towers, MMS messages send and receive just fine.  It's only when I'm on Microcell that I don't get MMS.

 

I did an experiment today where I moved the Microcell to be the first device after the cable modem and then plugged router into the "computer" port on the Microcell....    lo and behold, it fixed the issue -- Microcell only now let data flow and I was able to surf to any mobile web page with only Microcell (no wifi) connected.

Re: No data through Microcell

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Mar 5, 2013 8:01:42 PM
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ACE - Master

Connecting directly to the modem is called priority connection. modem -> MicroCell -> router. That's usually reserved for troubleshooting but some folks prefer to set it up that way. Nothing wrong with it. The idea is that it takes the router out of the chain in case that's the problem. I prefer to connect: modem -> router -> MicroCell so I can do port forwarding to a static assigned IP address for the MicroCell. There may have been a config setting in your router that was preventing your messaging. It's really hard to troubleshoot at times becuase of the multiple router types, configurations, and LAN setups. With different problems having the same symptoms at times. If you haven't done so already, you may want to check the MicroCell Troubleshooting link in my sig. I'm glad it seems to be working ok now.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Connecting directly to the modem is called priority connection. modem -> MicroCell -> router. That's usually reserved for troubleshooting but some folks prefer to set it up that way. Nothing wrong with it. The idea is that it takes the router out of the chain in case that's the problem. I prefer to connect: modem -> router -> MicroCell so I can do port forwarding to a static assigned IP address for the MicroCell. There may have been a config setting in your router that was preventing your messaging. It's really hard to troubleshoot at times becuase of the multiple router types, configurations, and LAN setups. With different problems having the same symptoms at times. If you haven't done so already, you may want to check the MicroCell Troubleshooting link in my sig. I'm glad it seems to be working ok now.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Mar 10, 2013 7:35:07 AM
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Edited by jefe on Mar 10, 2013 at 8:01:05 AM

Don't know if this will help or not, but I was curious so I tried a couple of experiements with my iPhone 5.  I found that when connected to my MicroCell, I can send/receive MMS (actual MMS, in addition to iMesssages) and browse websites with only cellurlar data or with only wifi on.

 

Browsing is faster on wifi but it still works with MicroCell cellular data only.

 

Bottom line, I couldn't duplicate problem kkaufmansd is having. 

 

edit:  FWIW, I ran one more test and found that if I select Airplane Mode and wifi on, although I can browse, email, etc., I cannot send or receive MMS messages in that configuration.

Don't know if this will help or not, but I was curious so I tried a couple of experiements with my iPhone 5.  I found that when connected to my MicroCell, I can send/receive MMS (actual MMS, in addition to iMesssages) and browse websites with only cellurlar data or with only wifi on.

 

Browsing is faster on wifi but it still works with MicroCell cellular data only.

 

Bottom line, I couldn't duplicate problem kkaufmansd is having. 

 

edit:  FWIW, I ran one more test and found that if I select Airplane Mode and wifi on, although I can browse, email, etc., I cannot send or receive MMS messages in that configuration.

Re: No data through Microcell

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Mar 10, 2013 10:11:41 AM
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ACE - Master

Yeah, that's one of those strange anomalies with the MicroCell which is hard to explain at times. For some it works and for some it doesn't. But, as we discussed in another thread, just leave WiFi on all of the time and your phone will pick which connection to use for voice and/or data.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Yeah, that's one of those strange anomalies with the MicroCell which is hard to explain at times. For some it works and for some it doesn't. But, as we discussed in another thread, just leave WiFi on all of the time and your phone will pick which connection to use for voice and/or data.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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May 27, 2014 4:52:09 PM
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I don't think you quite understand what he is saying, you can't receive txt or MMS messages or browse the internet.  Sure you can leave wifi on and get internet, but you can't get MMS or TXT messages!  I am having the exact same problem and it is annoying as heck.  The point of the Microcells are to provide you with the service to make your phone operate correctly, TXTS and MMS is part of the things you are meant to get.

I don't think you quite understand what he is saying, you can't receive txt or MMS messages or browse the internet.  Sure you can leave wifi on and get internet, but you can't get MMS or TXT messages!  I am having the exact same problem and it is annoying as heck.  The point of the Microcells are to provide you with the service to make your phone operate correctly, TXTS and MMS is part of the things you are meant to get.

Re: No data through Microcell

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May 27, 2014 5:42:26 PM
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ACE - Master

I have no problems at all getting text messages, iMessages, or even Facetime on my iPhone 5 when it is connected to the MicroCell at home. Neither does the rest of the family or people on our Approved Users List. I leave WiFi on all of the time. Using the MicroCell at home is no different for us than when we are outside and out of the MicroCell's range and on an AT&T macrocell (tower).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I have no problems at all getting text messages, iMessages, or even Facetime on my iPhone 5 when it is connected to the MicroCell at home. Neither does the rest of the family or people on our Approved Users List. I leave WiFi on all of the time. Using the MicroCell at home is no different for us than when we are outside and out of the MicroCell's range and on an AT&T macrocell (tower).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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May 28, 2014 12:26:10 PM
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Otto Pylot wrote:

I have no problems at all getting text messages, iMessages, or even Facetime on my iPhone 5 when it is connected to the MicroCell at home. Neither does the rest of the family or people on our Approved Users List. I leave WiFi on all of the time. Using the MicroCell at home is no different for us than when we are outside and out of the MicroCell's range and on an AT&T macrocell (tower).


Ditto here, but I might add that a good reason to have wifi enabled in addition to the MicroCell is a well known shortcoming of the MicroCell, that being extremely slow Internet connectivity.

 

While our MicroCell enables reliable voice calls and MMS text messages, almost any type of Internet data activity would be unuseable if we didn't have our wifi enabled.

 

 


Otto Pylot wrote:

I have no problems at all getting text messages, iMessages, or even Facetime on my iPhone 5 when it is connected to the MicroCell at home. Neither does the rest of the family or people on our Approved Users List. I leave WiFi on all of the time. Using the MicroCell at home is no different for us than when we are outside and out of the MicroCell's range and on an AT&T macrocell (tower).


Ditto here, but I might add that a good reason to have wifi enabled in addition to the MicroCell is a well known shortcoming of the MicroCell, that being extremely slow Internet connectivity.

 

While our MicroCell enables reliable voice calls and MMS text messages, almost any type of Internet data activity would be unuseable if we didn't have our wifi enabled.

 

 

Re: No data through Microcell

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May 28, 2014 12:48:01 PM
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ACE - Master

True. I did some speed tests last year I think with WiFi on and off using the MicroCell. Under ideal conditions, I think the MicroCell topped out close to if not at 3Mbps without WiFi, and even then it was a bit flaky.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

True. I did some speed tests last year I think with WiFi on and off using the MicroCell. Under ideal conditions, I think the MicroCell topped out close to if not at 3Mbps without WiFi, and even then it was a bit flaky.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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May 28, 2014 1:08:28 PM
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Here are my test results with my iPhone 5S in the same room as my MicroCell:

 

 

And here's the same device connected via wifi:

 

 

Especially when uploading the MicroCell reminds me of the days of dial-up.

 

I rest my case.  Smiley Wink

Here are my test results with my iPhone 5S in the same room as my MicroCell:

 

 

And here's the same device connected via wifi:

 

 

Especially when uploading the MicroCell reminds me of the days of dial-up.

 

I rest my case.  Smiley Wink

Re: No data through Microcell

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May 28, 2014 1:36:41 PM
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ACE - Master

Ouch! Mine was better than that but I certainly wouldn't use the MicroCell inside my home without WiFi on. Besides, with WiFi, any data downloads you do don't go against your data plan.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Ouch! Mine was better than that but I certainly wouldn't use the MicroCell inside my home without WiFi on. Besides, with WiFi, any data downloads you do don't go against your data plan.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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May 31, 2014 2:02:06 PM
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I used to get pretty good speeds over my MicroCell, now it will do almost nothing.  Phone works good and all, just no data....

I used to get pretty good speeds over my MicroCell, now it will do almost nothing.  Phone works good and all, just no data....

Re: No data through Microcell

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May 31, 2014 2:30:22 PM
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ACE - Master

The max download for the MicroCell is around 3.0Mbps with WiFi off. Leaving WiFi on, which is what is recommended, your download speeds for data is dependent upon your ISP. If your phone's download speeds are considerably less than you expect, or you are having messging issues, AND WiFi is on, it's a problem with your phone and not the MicroCell. It could also something that your ISP has done to affect VoIP, which is not uncommon.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The max download for the MicroCell is around 3.0Mbps with WiFi off. Leaving WiFi on, which is what is recommended, your download speeds for data is dependent upon your ISP. If your phone's download speeds are considerably less than you expect, or you are having messging issues, AND WiFi is on, it's a problem with your phone and not the MicroCell. It could also something that your ISP has done to affect VoIP, which is not uncommon.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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May 31, 2014 2:58:33 PM
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Wireless is off, with wireless on I get good speeds upto 6mb, with it off I can't even tell as my speed test fails.

 

All the ports are open as they should be, just nothing is working and I turn Wi-Fi off due to battery usage and other reasons.

 

My phone is fine, my internet is fine, my network is fine as every other device I have works with no issues.  The problem is this MicroCell..... I can't even do a priority connection on it, plugged direct into my modem it lights everything up but flshes the 3G lamp continuosly for days.  Plug it back into my router or one of the routers and all lights go solid green within 10 minutes.

 

I have unplugged, reset it and eveything I could read or do to it.

Wireless is off, with wireless on I get good speeds upto 6mb, with it off I can't even tell as my speed test fails.

 

All the ports are open as they should be, just nothing is working and I turn Wi-Fi off due to battery usage and other reasons.

 

My phone is fine, my internet is fine, my network is fine as every other device I have works with no issues.  The problem is this MicroCell..... I can't even do a priority connection on it, plugged direct into my modem it lights everything up but flshes the 3G lamp continuosly for days.  Plug it back into my router or one of the routers and all lights go solid green within 10 minutes.

 

I have unplugged, reset it and eveything I could read or do to it.

Re: No data through Microcell

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May 31, 2014 3:01:02 PM
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Ohh, I also run my own VOIP phone system including a phone server with 4 trunks, so my ISP blocking VOIP is also not valid.

 

I am wondering if it just does not like my Cisco RV-042 router, it seemed to work fine on the last router that was in place, maybe I will try and dig it out and see if this one has an issue.

Ohh, I also run my own VOIP phone system including a phone server with 4 trunks, so my ISP blocking VOIP is also not valid.

 

I am wondering if it just does not like my Cisco RV-042 router, it seemed to work fine on the last router that was in place, maybe I will try and dig it out and see if this one has an issue.

Re: No data through Microcell

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May 31, 2014 3:15:54 PM
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Changed over to another router on another DSL line and the same issue.... this has me stumped and I am leaning towards a faulty MicroCell.

Changed over to another router on another DSL line and the same issue.... this has me stumped and I am leaning towards a faulty MicroCell.

Re: No data through Microcell

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May 31, 2014 4:12:11 PM
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ACE - Master

Have you enabled WiFi on your phone? The MicroCell is primarily for voice but you can use it for data albeit it would be very slow because of its max download speed. If you can make calls via the MicroCell with no problems then it's not faulty. How many devices on your network do you have on at the same time? The slowness could be a priority issue. Who is your ISP (or did I already ask that)?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Have you enabled WiFi on your phone? The MicroCell is primarily for voice but you can use it for data albeit it would be very slow because of its max download speed. If you can make calls via the MicroCell with no problems then it's not faulty. How many devices on your network do you have on at the same time? The slowness could be a priority issue. Who is your ISP (or did I already ask that)?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Jul 30, 2014 6:58:00 PM
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Did you ever get a solution to this?  I'm fighting the same issue!  Thanks...

Did you ever get a solution to this?  I'm fighting the same issue!  Thanks...

Re: No data through Microcell

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Aug 29, 2014 9:42:44 AM
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kkauffmansd wrote:

I have a 3G microcell that is seemingly connected/activated okay ... I can make and receive phone calls with no issues over it.

 

If I turn off wifi on my phone though while the phone is connected to Microcell, I cannot get any data.  Without data flowing over the Microcell connection, that means I cannot get MMS messages either.  I'm told that only an ATT data connection will allow you to reach the MMS servers so that your device can actually download MMS content...you cannot use your WiFi connection for such purposes.  I have verified no data over microcell, by disabling Wifi and trying to hit simple websites like google.com and have verified that I cannot.  If I leave coverage of Microcell and just get back on regular ATT towers, then data works fine and I can hit websites okay.

 

I have tried going into my router and even placing the Microcell in the DMZ so that it is in front of the built in firewall functions of the router...but that didn't change anything.

 

This is already a replacement microcell that ATT shipped me just last week, yet the problem still persists.

 

Anybody have any ideas?  Thank you in advance!

 


Bump.  I just installed a new Microcell.  Tried port forwarding, and hooking the router up directly to the MC.  DMZed the MC, reset, etc.  Exact same conditions.  

 

With WIFI off, I get no data or MMS but voice and standard texts work fine.  With WIFI on everything works except for MMS, which obviously requires an AT&T data connection to authenticate with the back end.  Very simple issue, and AT&T should have a resolution to this by now.  We pay top dollar for these devices and our service should work, all of it.  

 

We are sorry we ever switched to AT&T.  After blatantly lying to us about coverage in our area (no signal whatsoever even outside, and it is very flat in this area) they get us for more money for yet aonther half arsed product.  Their wireless division is as bad as their business division.  LOL I`ve waited 2 years for them to bring fiber to our business park  in Texas and now the new project manager doesn`t even know we are.  Must have lost your file was the official response.

 

We just signed a contract with another provider.  Wirelss is next.  FAIL.


kkauffmansd wrote:

I have a 3G microcell that is seemingly connected/activated okay ... I can make and receive phone calls with no issues over it.

 

If I turn off wifi on my phone though while the phone is connected to Microcell, I cannot get any data.  Without data flowing over the Microcell connection, that means I cannot get MMS messages either.  I'm told that only an ATT data connection will allow you to reach the MMS servers so that your device can actually download MMS content...you cannot use your WiFi connection for such purposes.  I have verified no data over microcell, by disabling Wifi and trying to hit simple websites like google.com and have verified that I cannot.  If I leave coverage of Microcell and just get back on regular ATT towers, then data works fine and I can hit websites okay.

 

I have tried going into my router and even placing the Microcell in the DMZ so that it is in front of the built in firewall functions of the router...but that didn't change anything.

 

This is already a replacement microcell that ATT shipped me just last week, yet the problem still persists.

 

Anybody have any ideas?  Thank you in advance!

 


Bump.  I just installed a new Microcell.  Tried port forwarding, and hooking the router up directly to the MC.  DMZed the MC, reset, etc.  Exact same conditions.  

 

With WIFI off, I get no data or MMS but voice and standard texts work fine.  With WIFI on everything works except for MMS, which obviously requires an AT&T data connection to authenticate with the back end.  Very simple issue, and AT&T should have a resolution to this by now.  We pay top dollar for these devices and our service should work, all of it.  

 

We are sorry we ever switched to AT&T.  After blatantly lying to us about coverage in our area (no signal whatsoever even outside, and it is very flat in this area) they get us for more money for yet aonther half arsed product.  Their wireless division is as bad as their business division.  LOL I`ve waited 2 years for them to bring fiber to our business park  in Texas and now the new project manager doesn`t even know we are.  Must have lost your file was the official response.

 

We just signed a contract with another provider.  Wirelss is next.  FAIL.

Re: No data through Microcell

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Aug 29, 2014 9:53:51 AM
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ACE - Master

I always leave WiFi on. That way no data charges are applied to my wireless account and everything works just fine. Some phones, for some reason, handle that better than others. What kind of phone do you have?

 

If you'd like to see if we can help you please post details of your setup, ISP, etc. If not, then I hope your new carrier works out better for you.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I always leave WiFi on. That way no data charges are applied to my wireless account and everything works just fine. Some phones, for some reason, handle that better than others. What kind of phone do you have?

 

If you'd like to see if we can help you please post details of your setup, ISP, etc. If not, then I hope your new carrier works out better for you.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Sep 16, 2014 8:23:19 AM
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I am having the same issues. I have a microcell set up (arris gateway>router>Mcell). I can send and recieve calls perfectly fine on all phones connected (Lg, Iphone, Samsung, etc.) but none of them will get MMS messages and the visual voicemail on iphone does not work. My phone can brose the internet when connected to Mcell with wireless on, but when wireless is off it doesn't seem to work. Have followed all directions for opening ports, etc. Phone sends and recieves MMS messages when off of microcell and near a window in apartment or anywhere else. Any ideas? 

 

I should also mention I have another mcell at another house (not same internet provider) and the phones work perfectly there. Help!

I am having the same issues. I have a microcell set up (arris gateway>router>Mcell). I can send and recieve calls perfectly fine on all phones connected (Lg, Iphone, Samsung, etc.) but none of them will get MMS messages and the visual voicemail on iphone does not work. My phone can brose the internet when connected to Mcell with wireless on, but when wireless is off it doesn't seem to work. Have followed all directions for opening ports, etc. Phone sends and recieves MMS messages when off of microcell and near a window in apartment or anywhere else. Any ideas? 

 

I should also mention I have another mcell at another house (not same internet provider) and the phones work perfectly there. Help!

Re: No data through Microcell

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Sep 16, 2014 8:47:15 AM
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ACE - Master

If you leave WiFi enabled on the phones, does the problem go away (MMS issue)?

 

It sounds like it's something happening on the ISP end because you don't have that issue with another provider at another location and if you move out of the MicroCell range and connect directly to a macrocell (tower) there is no problem with the AT&T mobility network connection.

 

The fact that you can send and receive calls just fine with the MicroCell indicates that the MicroCell is working as designed for voice calls.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

If you leave WiFi enabled on the phones, does the problem go away (MMS issue)?

 

It sounds like it's something happening on the ISP end because you don't have that issue with another provider at another location and if you move out of the MicroCell range and connect directly to a macrocell (tower) there is no problem with the AT&T mobility network connection.

 

The fact that you can send and receive calls just fine with the MicroCell indicates that the MicroCell is working as designed for voice calls.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Sep 16, 2014 9:09:19 AM
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If the wifi is on it still does not work. No mms and no visual voicemail. 

 

Any suggestions on the ISP end? 

If the wifi is on it still does not work. No mms and no visual voicemail. 

 

Any suggestions on the ISP end? 

Re: No data through Microcell

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Sep 16, 2014 9:20:53 AM
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ACE - Master

Who is the ISP, and what kind of service, where mms doesn't work with or without WiFi?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Who is the ISP, and what kind of service, where mms doesn't work with or without WiFi?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No data through Microcell

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Sep 16, 2014 9:24:21 AM
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I have Wide Open West (WOW) and it is a Arris media gateway so it has a router built into it. This is my DVR, modem, and router all in one. I have the mcell on the DMZ on a separate router but still have had no luck. We have also tried it on the Arris to no luck. 

 

If you need more technical information I will have to provide that later tonight. My knowledge is limited but my boyfriend has been the one working on it. 

I have Wide Open West (WOW) and it is a Arris media gateway so it has a router built into it. This is my DVR, modem, and router all in one. I have the mcell on the DMZ on a separate router but still have had no luck. We have also tried it on the Arris to no luck. 

 

If you need more technical information I will have to provide that later tonight. My knowledge is limited but my boyfriend has been the one working on it. 

Re: No data through Microcell

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