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New to Microcell

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New to Microcell

I have cable internet. AT&T service. I got the Microcell because the studs in my house are metal and I struggle with good reception. I installed the Microcell as the instructions said, and registered. No text or email from AT&T saying they connected. The top two lights still do not work. I used to have a Verizon booster and it worked perfect. Switched to AT&T and bought this booster.....Anyone have any ideas? Thanks in advance

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Message 1 of 11
ACE - Sage

Re: New to Microcell

Are you a postpaid customer?

Is the microcell new or used?  White or black?

If you are new to ATT, you have new phones, why not use Wifi calling?  Wifi calling works on iPhones 6 or newer and ATT branded androids from Samsung and Lg running marshmallow or newer OS.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 11
Contributor

Re: New to Microcell

I am an AT&T customer for two years now. I have the iPhoneX. The Cisco is black. Wifi calling... hmmmm.... did I just waste money non the Microcell?

Message 3 of 11
ACE - Sage

Re: New to Microcell

@LSmith6749   

I specifically asked if you are POSTPAID.  Prepaid customers cannot use microcell (can’t register) and can’t use Wifi calling either.  

If you are poastpaid and have iPhone X, you probably did not need the microcell.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
Contributor

Re: New to Microcell

I do not prepay phones, I get a bill monthly from AT&T on an unlimited data plan.... so I assume I am a "postpaid" customer.... and I have an iphone X... guessing I wasted the money... I turned on wifi calling, which I obviously never knew it was there until you mentioned it, and it is green and didn't say I couldn't use it....so I am assuming I can use WiFi calling.  Thanks for the help....

Message 5 of 11
ACE - Professor
Solution
Accepted by topic author
Accepted by LSmith6749
‎02-11-2018 11:05 AM

Re: New to Microcell

Yes, with a post-paid AT&T account and an iPhone X, you can use WiFi Calling for free.

 

You should turn off the Microcell as it will interfere with your phone connecting to WiFi Calling.  When using WiFi Calling, disregard the cell signal strength indicator since you are using WiFi.  You should refer to the WiFi signal strength indicator instead.  To see if your iPhone X is connected to AT&T WiFi Calling, open the Control Center by swiping down from the upper right-hand corner of the screen.  Once the Control Center is opened, you should see "AT&T WiFi" and the WiFi signal strength in the upper left-hand corner of the screen.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 6 of 11
ACE - Sage

Re: New to Microcell

Bingo.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 11
ACE - Expert

Re: New to Microcell

Looks like I can go into retirement now with you two answering all the MicroCell questions Smiley Wink

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11
ACE - Sage

Re: New to Microcell

@OttoPylot

Dont even think about it....🤨

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11
ACE - Professor

Re: New to Microcell

LIke I said before, you go....I go.  Besides, the need for this forum will eventually peter out anyway.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
ACE - Expert

Re: New to Microcell

I'll kick around for awhile longer. It's a nice break from moving in and getting things fixed, done, upgraded. Oh, btw, I picked up an Apple Watch yesterday (GPS only). Neet little toy.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 11
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