09-11-2015 4:58 PM
I've had the white M-cell 3g for about 2 1/2 years without a problem, until I upgraded to the iphone 6. I have been obsessively scouring the internet like it's my job for the solution to no avail. So far I've tried:
1. Disconnecting wifi / mcell, turning off phone
2. Resetting mcell
3. toggling airplane mode off / on
4. De-activating M-Cell service through my online account then re-activating.
5. Deleting all numbers and re-adding them
6. Disabled the "handover" function or whatever it's called
7. Turned off LTE
8. And just about every combination of the above you can do
I am losing MY MIND. All of the lights are lit up green!! Full Bars!! Somebody please help me 😞
Solved by: Go to Solution.
- edited 07-24-2017 11:28 PM
A SOLUTION THAT WORKED FOR ME:
Problem: I got my microcell and initially all my phones connected fine and all was good. But then 2 of the phones no longer connected and I also noticed that my microcell wifi connection icon was blinking. Note: all other lights were solid green but wifi kept blinking. I fixed this by simply moving my microcell 2ft away from my TW Spectrum modem/router combo. I basically just moved it to the opposite side of the desk. Second problem 1 phone connected to microcell (Note 5) but 2 others did not (ipphone 6s and Note 3). I did the basic things, checked internet settings, passwords, made sure phones were connected to same wifi as microcell, rebooted phones, toggled airplane mode, reset both my router and microcell and also went to manage microcell settings on ATT site and removed each line and then added them all back I did the troubleshooting steps on att site but none of that worked. So then I actually deactivated my microcell on my ATT account and then reactivated it. It took a few minutes to activate again (says up to 90 but mine took about 15-20) I rebooted all phones and problem was fixed. now all phones are connected.
07-25-2017 8:13 AM
Glad to hear that you were able to successfully troubleshoot your Mcell problem. The steps you took are also outlined in Otto's Tech Guide for troubleshooting Mcell connectivity.
I am not an AT&T employee.
07-25-2017 8:58 AM
10-25-2017 6:36 PM
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