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Microcell will not connect to iPhone 6 :( M-Cell

Microcell will not connect to iPhone 6 :( M-Cell

I've had the white M-cell 3g for about 2 1/2 years without a problem, until I upgraded to the iphone 6. I have been obsessively scouring the internet like it's my job for the solution to no avail. So far I've tried:

 

1. Disconnecting wifi / mcell, turning off phone

2. Resetting mcell

3. toggling airplane mode off / on

4. De-activating M-Cell service through my online account then re-activating.

5. Deleting all numbers and re-adding them

6. Disabled the "handover" function or whatever it's called

7. Turned off LTE 

8. And just about every combination of the above you can do

 

I am losing MY MIND. All of the lights are lit up green!! Full Bars!! Somebody please help me Smiley Sad

 

 

 

 

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Message 1 of 50

Re: Microcell will not connect to iPhone 6 :( M-Cell

While waiting for someone to reply I started reading through al of the other related threads, and came across one suggesting to change the user nicknames. it actually worked!! Changing the FRICKIN NICKNAME!!! Get it together AT&T. we shouldn't have to go through hours of investigative research to come up with solutions for your product to work!! Good Grief!!! 

Message 2 of 50

Re: Microcell will not connect to iPhone 6 :( M-Cell

welp, i spoke too soon. i saw the mythical m-cell pop up on my phone and got excited. when i checked back after my last post it was gone Smiley Sad 

 

I am even more frustrated now that I know that it is possible to connect!!

Message 3 of 50
ACE - Expert

Re: Microcell will not connect to iPhone 6 :( M-Cell

We need more information on how you are setup. If all of the lights on the MicroCell are a solid green, then you have connectivity to the AT&T Mobility servers. Did you upgrade your iPhone 6 to the beta version of iOS 9 by any chance?

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 50

Re: Microcell will not connect to iPhone 6 :( M-Cell

hi thanks for your reply, i have the current iOS version 8.4.1  I have a 3T apple timecapsule (that also acts as an internet router), connected to a motorola modem provided by ATT. Throughout all of the tests, and when all of the lights were green (and momentary connection) it was connected to the Apple router. I just tried disconnecting from the Apple router and connecting it directly into my ATT modem, after an hour of a blinking green 3G light it turned red. So then I followed your hard reset instructions, still blinking red. Another hard reset reconnected to Apple router and they're all green again but no connection. Any help / advice is appreciated!

Message 5 of 50
ACE - Expert

Re: Microcell will not connect to iPhone 6 :( M-Cell

Ok, I gotta think about this. I have an AEBS ( Apple Extreme Base Station) as a router. Modem to AEBS. MicroCell connected to AEBS. No Time Capsule. iPhone 5 (iOS 8.4.1) with no issues.

 

A blinking red 3G light can either mean a hardware failure or an update that didn't properly reset the MicroCell and now it "thinks" it is broken. A hard reset usually takes care of that.

 

Have you checked the ac adapter? It should read 16VDC with no load. We have seen all kinds of squirrely things when the ac adapter starts to fail.

 

Did you turn off the iPhone completely and then turn it back on again? Did you power cycle everything?

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 50

Re: Microcell will not connect to iPhone 6 :( M-Cell

I'm not super techy, I don't know how to check my AC adapter, but pretty sure it's fine. The Apple router creates another network using the ATT modem, but the ATT modem also has it's own network. So basically I can connect to two different wireless networks even though they're coming from the same connection. Would this make any difference? The only way I can get all of the lights to turn green is if I connect it to the Apple router and network, even though I do not get connection (except for once briefly). I have completely powered / shut down everything multiple times, completely disabled and reconnected M-cell. nothing. 

Message 7 of 50
ACE - Expert

Re: Microcell will not connect to iPhone 6 :( M-Cell

The instructions for checking the adapter are given in the Tech Guide. All you need is a voltmeter. I wouldn't rule out the adapter just because you have lights on the MicroCell. We've seen all kinds of odd things happen when the adapter doesn't deliver the minimal power required consistently.

 

Your setup sounds a little odd. Is the AT&T modem a modem/router combination (called a gateway), and do you have the Apple (router only) connected to that as well? You could have a double NAT which is mentioned in the setup instructions and in the Tech Guide.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 50
Contributor

Re: Microcell will not connect to iPhone 6 :( M-Cell

I started having the exact same issue yesterday. My iPhone 6 suddenly will not connect to the microcell. I've been on the phone with ATT for the past hour- they have gone through all the steps outlined in the prior posts and now I have a technical case open. *sigh*.
Message 9 of 50
ACE - Expert

Re: Microcell will not connect to iPhone 6 :( M-Cell

Have either one of you updated to the iOS9 beta and activated WiFi calling? I don't know what the phone indicates but my guess is that the M-Cell alpha-tag disappears from the home page.

 

First of all we need to know what the status lights indicate on the MicroCell. If all are a solid green when the iPhone loses connection, that possibly points back to the phone because the MicroCell is indicating that it is still connected to the AT&T Mobility servers. I have an iPhone 5 with no issues at all so it seems to be something with the iPhone 6's. Have you turned off completely the phone and then turned it back on?

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 50
Contributor

Re: Microcell will not connect to iPhone 6 :( M-Cell

DEACTIVATE your M-Cell and then REACTIVATE it again. That's all you have to do. http://www.macobserver.com/tmo/article/iphone-6-att-microcell

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Message 11 of 50
ACE - Expert

Re: Microcell will not connect to iPhone 6 :( M-Cell

Deactivating/reactivating is one of the troubleshooting methods mentioned in the Tech Guide. Sometimes turning off and then on again the phone also works by forcing the iPhone to re-establish what's called the "cellular neighborhood". This is an Apple id issue that can usually be corrected by either method.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 50
Contributor

Re: Microcell will not connect to iPhone 6 :( M-Cell

I am having this same issue on my new 6s+. Microcell has worked forever and just stopped when I got my new phone. Nothing else changed. Help!
Message 13 of 50
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by beckyww
‎10-07-2015 7:30 AM

Re: Microcell will not connect to iPhone 6 :( M-Cell

This is a technical issue with the new iPhone 6 hardware. Not entirely unexpected. What seems to work for most, and the information is spead out thru a couple of threads here, is this:

 

1. Deactivate your MicroCell. You may or may not have to remove/add phone numbers so I would try it first without removing phone numbers.

2. Unplug the unit, plug it back in, and set it up as if it was new.

3. Once activation is complete, turn off and then on again your iPhone.

 

The process of re-registering your iPhone forces the unit to go thru the Initial Acivation process (details listed in the Tech Guide, see link in my sig) part of which is downloading any updates availabel even if they haven't been pushed yet to your MicroCell or Service Area. The process of turning off and then on again your phone is so the phone can register the MicroCell as being part of the phones cellular neighborhood.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 50
Tutor

Re: Microcell will not connect to iPhone 6 :( M-Cell

Thanks OttoPylot for helping me figure out why my iPhone 6 & my wife's iPhone 6 would not connect to the new MicroCell DPH 154. I had an older DPH 151 MicroCell for several years since our iPhone 4s in 2010 and noticed that our iPhone 6s were not connecting to the MicroCell recently.

 

I thought the problem was that the older DPH 151 MicroCell had gone bad.

 

However, after 30 + hours trying to connect with the new MicroCell DPH 154, I finally realized that the newer 700 MHz / AT&T HD Voice / VoLTE - WILL NOT CONNECT to the MicroCell DPH 154 no matter how hard you try!!!

 

My final proof came when I disabled the LTE option in settings / Cellular and immediately my iPhone 6 connected with the MicroCell !!!

 

When I reenabled the LTE option on my iPhone 6 - the MicroCell disconnected.

 

I truly hope that folks will find this information useful and won't waste time troubleshooting a problem that cannot be solved.

 

By the way, I returned the DPH 154 to the AT&T store and received a full refund when I explained that the MicroCell is useless for iPhone 6 that use the newer AT&T HD Voice / VoLTE.

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