Microcell says address is wrong on GPS!! HELP!

Did you try a hard reset on the MicroCell? Sometimes you have to totally clear the memory and registers on the MicroCell and then have it go thru the Initial Activation process (see details in the Guide, link in my sig) to re-establish operating parameters.

Has there been any upgrades to your connection or modem lately? Your speeds are fine but if your connection is not clean, then you're going to have problems.

Have you reset your phone or updated its OS?

I forwarded a PM as suggested. Prior to that I received an email from ATT Social Care saying they wanted to help.  I am not sure who Social Care is, so did not provide account and contact info.  I figure if they are from ATT they could find that info based on the case number.  I found no reference to a Social Care on ATT webpage.  Perhaps being overly paranoid.  Thanks for your help.

Hmmm, let me look into that. I know that AT&T has been going thru some internal changes to maybe they've changed CustomerCare to a more specific group name or that's how the respond to inquiries now.

News of a sort.  Turns out that the comntact was on the up and up.  So look for email messages from AT&T Social Care.  After a couple of emails they confirmed an existing problem that they were working on.  No indication of timeliness of resolution.  I did suggest they spread the word as I might reduce the frustartion for both tech support and customers.

I realize that this does not get us any closer to a solution but I now have confirmation taht they ware working on it and I am in the loop.

Otto Pylot I want to thank you for your involvement and for pointing me the right direction.

Thanks. I make it a point to notfify the Admins as soon as I see a common problem and either copy/paste the post or ask the Admins to look into the issue based on the person's username. I did that with you. That's why it is so important to pm CustomerCare, who I believe hands specific issues over to the Social Care group, when it's a problem that has been reported in the forums. AT&T is very much aware of the problems and are trying to figure out what caused the problem and how to fix it asap. This is a sticky one so all I can say is just hang in there.

Well,  I can only hope they fix this soon.  I'm still without my microcell.  I have been raised a level, so let's hope it gets resolved SOON.

I did get a first and final notice email that  my location doesn't match the GPS location, but heh.. they do, so nothing I can do.  Top 3 lights still solid green, 3G light blinking red.... still after 12 days.

I do go in an power cycle my modem in the morning and in the evening.  Let's pray that they figure this out and get it fixed SOON.  Being rural and having almost no coverage is not fun, after having it work so nicely with the microcell.

Where are you located? City, State, Zip Code only. Rural areas are the toughest because those addresses are the hardest to keep current as far as the locational database goes. However, you were in the system once so it's a matter of figuring out why the GPS coordinates are not matching your physical address (which is where your account is registered to). Try a hard reset and see if that kickstarts it. The red flashing 3G light can either mean a MicroCell hardware failure or an update that didn't go well and now the unit thinks it's broken.

There is a meeting today with AT&T folks so I'll pass your message along to the Admin.

Thank you, Otto.  I am in Rolla, MO 65401. 

I have a case number, I've been escalated, and the problem is being worked on.  The 3G looks the same except for the error codes on the activation page - which has changed from Can't get a GPS fix, to now being Address doesn't match

Hello everyone,

Our team is trying to get as much information as possible to the right people and get this issue resolved as quick as possible. Otto Pylot has been a huge help and we appreciate everything that he does here.

In order to be able to properly research and address your individual cases, we need to collect some information, this information will be kept private at all times and will only be used for troubleshooting purposes.

If you don't mind, please send a private message to me directly by clicking here: ATTDmitriyCM, with this information: 

- Full name.

- Contact phone number.

- Microcell serial number.

- Microcell CSIN number.

- Mobile phone number and account number of the account your Microcell is registered to.

- Your physical address.

Please let me know if you have any questions.

Thank you,

Dmitriy