Contributor
•
3 Messages
Microcell not providing enough power
When we activated our microcell 2 nights ago we had 5 bars. Now we only have 1. Nothing has changed. How can that happen? And what can I do to fix it? We need it in order to have cell service.
Avedis53
Professor
•
2.2K Messages
9 years ago
You provide virtually no information to diagnose your problem. Please answer ALL of the following questions and we'll try to help you.
MicroCell™ TroubleShooting Questions:
Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot
Do you have an active postpaid AT&T mobile account?
Is your MicroCell white or black?
Who is your ISP and is your service ADSL, cable, wireless or satellite?
What are your suscribed download and upload speeds as stated by your ISP?
Have you tested your internet speeds (http://www.speedtest.net/)? Please run the test and post your latency, download and upload speeds.
Have you tested your connection for VoIP quality (http://www.voipqualitytest.com/)? Please run the test and post the results that are listed under the "Advanced" tab.
Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router/computer)? The alternate connection is not possible with the black (DPH-154) MicroCell as it has no Ethernet output but it can be connected directly to the modem to temporarily test the Microcell without the network connected.
Are all of the cables firmly in place?
Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?
Have you met the minimum requirements for router settings as outlined in the Tech Guide?
What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network?
What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.
Have you deactivated and reactivated your Mcell using AT&T's MicroCell website?
Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
0
0
OttoPylot
ACE - Expert
•
24.2K Messages
9 years ago
Yes. Please answer all of the questions so it can give us a base to work from.
0
0