01-10-2012 2:14 PM
I am on my third Microcell... ANY suggestions to make this thing work would be great !! It loses its 3g connection everyday... has to be rebooted... has to sit in a window in order to find its GPS signal, I am on the fastest internet speed, and been to internet service provider twice to check any problems with internet and there are NONE... Tech's have sent "updates" to my microcell, according to reps on phone, and it will work 4 even up to 5 days at one time with NO issues, then will lose it and here we go again. Everytime AT&T tells me its a faulty box if it wont "keep" the updates... Three microcells later all with same issue.. not buying it... HELP we have NO service in our home... Either let us out of contract, or fix it !!!!!!!!!!!!!!!!!!!!!!
07-23-2014 10:15 AM
While there are a lots of things I could say regarding your appoach to asking for help, we'll keep it simple for you.
If you think our questions are irrelevant then I doubt we can help you. You, like some other people who post here seem to think we can provide answers to your problems when you provide little specific information concerning your situation and equipment other than "my Mcell doesn't work" or for example in your post "wireless cable thing".
If you truly want help and aren't a one-post troll like a couple of other posters were in this thread, I would ask that you provide answers to all these questions as your post does not give adequate information to help you with your problem.
MicroCell™ TroubleShooting Questions:
We will try our best to help you but coming in here with an attitude like you displayed in your post makes me think you don't want help so much as to just complain.
I am not an AT&T employee.
07-23-2014 10:46 AM
You beat me to it! If he truly wants help, we'll do what we can, provided he's willing to work with us in a civil manner. Otherwise, I'll have the Admins look up his account information and either have him put on notice for making an abusive/rude post or just have his forum account terminated altogether.
07-23-2014 11:24 AM
One other thing communityIDname, we are not AT&T employees nor are we compensated in any way for the help we offer to people who post here.
Otto and I are simply Mcell users who try to help this forum community out by providing assistance to people who are having problems with their Mcells. We've put a lot of effort into monitoring this forum and given the number of kudos and Accepted Solutions we have earned from the people who have solicited our help, I'd like to think we are having a positive impact.
I am not an AT&T employee.
07-23-2014 12:44 PM
07-23-2014 8:37 PM
Greetings. Yes, you see me again. Surprise!
I was very curious to see if you'd read what I wrote beyond that first equation of inequality. I gather that the inequality hit a nerve and I apologize. But you know you have a little responsibility for this because of what you wrote to and about the previous poster.
Anyway, I must be missing something, because as I said, **the Microcell worked fine for 3 years and then stopped. NOTHING else changed ** or nothing as far as I can tell, other than the one thing I could think of - the acquisition of a wireless cable signal transmitter - and mentioned. I would be thrilled if you were now saying "Well, we know all that, it was in the earlier post." But you chose not to revealed that level of knowledge so far. (I invite you to go back and read my post and your answers, and point out what I have overlooked.)
I am delighted to know that you two are authorities on Microcell and not AT&T employees. (But maybe Cisco and you are good friends? Suspicious minds might wonder, you know, since you didn't rule that out, and the Microcell is made by Cisco.)
I also take it that you are puzzle-solvers by nature. Great! But that means that instead of approaching each problem as if it is the same as the previous one, you pay attention to the facts you are given, you avoid jumping to conclusions or making unfounded assumptions, and you come up with a solution, or at least a method toward achieving one, that takes account of the facts you know, does not depend on facts you do not now, and does not depend on disregarding or contradicting facts you do know. Yes, that's often called the scientific method.
So let's look at your 13 questions and consider whether they make sense given the facts you know about my Microcell problem. They're between the pair of **s above, just in case you missed them, and they were in the previous post. I apologize if I obscured those facts. The **s should help.
Your MicroCell™ TroubleShooting Questions:
I answered your questions. Your turn.
- edited 07-23-2014 9:00 PM
I would like to thank everyone for taking the time to post your comments and opinions related to this topic.
The conversation has strayed from the original subject and this thread will now be closed.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.