Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jan 10, 2012
2:14:28 PM
View profile
Microcell issues

I am on my third Microcell...  ANY suggestions to make this thing work would be great !!  It loses its 3g connection everyday... has to be rebooted... has to sit in a window in order to find its GPS signal,  I am on the fastest internet speed, and been to internet service provider twice to check any problems with internet and there are NONE... Tech's have sent "updates" to my microcell, according to reps on phone, and it will work 4 even up to 5 days at one time with NO issues, then will lose it and here we go again.  Everytime AT&T tells me its a faulty box if it wont "keep" the updates... Three microcells later all with same issue.. not buying it... HELP  we have NO service in our home... Either let us out of contract, or fix it !!!!!!!!!!!!!!!!!!!!!!

I am on my third Microcell...  ANY suggestions to make this thing work would be great !!  It loses its 3g connection everyday... has to be rebooted... has to sit in a window in order to find its GPS signal,  I am on the fastest internet speed, and been to internet service provider twice to check any problems with internet and there are NONE... Tech's have sent "updates" to my microcell, according to reps on phone, and it will work 4 even up to 5 days at one time with NO issues, then will lose it and here we go again.  Everytime AT&T tells me its a faulty box if it wont "keep" the updates... Three microcells later all with same issue.. not buying it... HELP  we have NO service in our home... Either let us out of contract, or fix it !!!!!!!!!!!!!!!!!!!!!!

Microcell issues

19,894 views
80 replies
(0) Me too
(0) Me too
Reply
View all replies
(80)
0
(0)
  • Rate this reply
View profile
Dec 1, 2013 1:37:35 PM
0
(0)
ACE - Master

The emergency notice is usually reserved when either you don't have an account with the local carrier so you can only use the 9-1-1 or the tower closest to you is down for regular cellular calls.

 

The MicroCell is a VOIP service so a local tower is not absolutely required for use. I'm assuming your cell phone works just fine when you are outside of MicroCell range.

 

The computer (keyboard) connection is for use when you are connecting your computer, via ethernet, to the MicroCell. I've never used it (no reason to) so mine is always off (no light at all). Make sure you've connected your MicroCell to the ethernet port which is labeled ethernet and should be the yellow-colored input. Check your cables for loose or frayed wires.

 

If your loss of connectivity is always between the hours of 1am and 7am that sounds like some sort of maintenance issue or something your ISP is doing. AT&T does push updates in the middle of the night but not that often. They do have maintenance windows based on Service Areas and will check your location by verifying it via your GPS coordinates.

 

Due to new terriotories being shared/given up, Verizon could now have better mobile coverage than AT&T (maybe that's why there is rumored to be a new AT&T tower going up) in your area. Technologies are different between Verizon (CDMA) and AT&T (GSM).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The emergency notice is usually reserved when either you don't have an account with the local carrier so you can only use the 9-1-1 or the tower closest to you is down for regular cellular calls.

 

The MicroCell is a VOIP service so a local tower is not absolutely required for use. I'm assuming your cell phone works just fine when you are outside of MicroCell range.

 

The computer (keyboard) connection is for use when you are connecting your computer, via ethernet, to the MicroCell. I've never used it (no reason to) so mine is always off (no light at all). Make sure you've connected your MicroCell to the ethernet port which is labeled ethernet and should be the yellow-colored input. Check your cables for loose or frayed wires.

 

If your loss of connectivity is always between the hours of 1am and 7am that sounds like some sort of maintenance issue or something your ISP is doing. AT&T does push updates in the middle of the night but not that often. They do have maintenance windows based on Service Areas and will check your location by verifying it via your GPS coordinates.

 

Due to new terriotories being shared/given up, Verizon could now have better mobile coverage than AT&T (maybe that's why there is rumored to be a new AT&T tower going up) in your area. Technologies are different between Verizon (CDMA) and AT&T (GSM).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

61 of 81 (972 Views)
0
(0)
  • Rate this reply
View profile
Dec 1, 2013 3:35:34 PM
0
(0)
Tutor

Hi

Yes, the phone works fine away from my home and sounds like you know a lot more about it then some of the people I talk to at AT&T.  But realistically no one has been able to figure it out, and as I said, it's a fairly new problem.  I did send and email to AT&T threw this forum, asking them to read the post and contact me.  I'm not giving up quite yet.

But since you know so much about the Microcell, why do they ask you to put it close to a window, if it's internet run?  Also, yes, everything is connected correctlly, just double check, and AT&T was over on Tuesday, installing a new modem and looked over the connections

Hi

Yes, the phone works fine away from my home and sounds like you know a lot more about it then some of the people I talk to at AT&T.  But realistically no one has been able to figure it out, and as I said, it's a fairly new problem.  I did send and email to AT&T threw this forum, asking them to read the post and contact me.  I'm not giving up quite yet.

But since you know so much about the Microcell, why do they ask you to put it close to a window, if it's internet run?  Also, yes, everything is connected correctlly, just double check, and AT&T was over on Tuesday, installing a new modem and looked over the connections

Re: Microcell issues

62 of 81 (963 Views)
0
(0)
  • Rate this reply
View profile
Dec 1, 2013 4:38:28 PM
0
(0)
ACE - Master

The MicroCell needs a constant GPS connection to verify location for 9-1-1, etc. No GPS lock, no service (or inconsistent at best). If you can't locate it next to a window (within 18" of a window with an unobstructed view of the sky), then there are external GPS antennas that you can buy and connect to the little antenna input on the back of the MicroCell. All of this is covered in the Guide (see link in my sig).

 

Don't ask CustomerCare to read your posts because they probably can't. Just detail your problems, what you have done to fix it, account information, and location.

 

If you give us more detailed information on how you have it setup, who your ISP is, etc, we may be able to advise you better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The MicroCell needs a constant GPS connection to verify location for 9-1-1, etc. No GPS lock, no service (or inconsistent at best). If you can't locate it next to a window (within 18" of a window with an unobstructed view of the sky), then there are external GPS antennas that you can buy and connect to the little antenna input on the back of the MicroCell. All of this is covered in the Guide (see link in my sig).

 

Don't ask CustomerCare to read your posts because they probably can't. Just detail your problems, what you have done to fix it, account information, and location.

 

If you give us more detailed information on how you have it setup, who your ISP is, etc, we may be able to advise you better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

63 of 81 (960 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Dec 1, 2013 5:51:10 PM
0
(0)
Tutor

OK, thanks, I'll get back to tomorrow, got to get some work done Thanks

OK, thanks, I'll get back to tomorrow, got to get some work done Thanks

Re: Microcell issues

64 of 81 (955 Views)
0
(0)
  • Rate this reply
View profile
Dec 3, 2013 8:02:12 AM
0
(0)
Tutor

My ISP is AT&T UVerse and the Microcell is right now sitting less then 3 feet from a large 4 door glass slider, so should have a good GPS connection.  Use to sit about 8 feet from the same door, with no problems on GPS connection.

I was on the phone till after 11PM last night, with what felt like was a very knowledgable AT&T Microcell Tech.  She seemed much more in-depth then others I've spoken to in the past.  We are now trying a new Microcell, I feel that one of their updates may have corrupted the Microcell, she claims their hasn't been any in months, I question that.  Heard the same thing from uVerse, but when a maintenance person came to my home, he just replaced the modem and said that their latest update was not being well received by some of the older modems.  So I'd say that one hand normally doesn't know what the other hand is doing.

I'll let you know if the new Microcell corrects the problem.  Thanks

My ISP is AT&T UVerse and the Microcell is right now sitting less then 3 feet from a large 4 door glass slider, so should have a good GPS connection.  Use to sit about 8 feet from the same door, with no problems on GPS connection.

I was on the phone till after 11PM last night, with what felt like was a very knowledgable AT&T Microcell Tech.  She seemed much more in-depth then others I've spoken to in the past.  We are now trying a new Microcell, I feel that one of their updates may have corrupted the Microcell, she claims their hasn't been any in months, I question that.  Heard the same thing from uVerse, but when a maintenance person came to my home, he just replaced the modem and said that their latest update was not being well received by some of the older modems.  So I'd say that one hand normally doesn't know what the other hand is doing.

I'll let you know if the new Microcell corrects the problem.  Thanks

Re: Microcell issues

65 of 81 (913 Views)
0
(0)
  • Rate this reply
View profile
Dec 3, 2013 8:12:18 AM
0
(0)
ACE - Master

What kind of U-verse service do you have? This is something that I'm going to be updating the Guide with soon but it appears that certain gateways work better with VOIP (MicroCell) and the type of gateway you have is dependent on the type of U-verse service you have.

 

Updates to the MicroCell hasn't happened since the Note 3's were introduced because there was an issue with the new Samsung/Google phones. You could try a hard reset which resets the unit back to default and then let it go thru the Initial Activation process.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

What kind of U-verse service do you have? This is something that I'm going to be updating the Guide with soon but it appears that certain gateways work better with VOIP (MicroCell) and the type of gateway you have is dependent on the type of U-verse service you have.

 

Updates to the MicroCell hasn't happened since the Note 3's were introduced because there was an issue with the new Samsung/Google phones. You could try a hard reset which resets the unit back to default and then let it go thru the Initial Activation process.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

66 of 81 (911 Views)
0
(0)
  • Rate this reply
View profile
Dec 25, 2013 4:47:08 PM
0
(0)
Tutor

Hi and Merry Christmas,

Back again, and I think I'm giving up, and yes again.  We've replaced the Phone, several times, and we've replaced the Microcell.  I've also had AT&T internet service hear, and we've replaced the modem, and they also hard wired the line directly to the plug I'm using, so I can't just plug into another outlet, and for a couple of days I thought I had OK service, "maybe wishful thinking," not prefect, would go out if I was on the phone for more then a few minutes.  

But then again it went back to the way it was, just working in the day time.  I really don't know what they've changed and I don't think they do either.  AT&T biggest problem is the left hand has no idea what the right is doing, very much like our Government.  They've both gothen way to big.

Hi and Merry Christmas,

Back again, and I think I'm giving up, and yes again.  We've replaced the Phone, several times, and we've replaced the Microcell.  I've also had AT&T internet service hear, and we've replaced the modem, and they also hard wired the line directly to the plug I'm using, so I can't just plug into another outlet, and for a couple of days I thought I had OK service, "maybe wishful thinking," not prefect, would go out if I was on the phone for more then a few minutes.  

But then again it went back to the way it was, just working in the day time.  I really don't know what they've changed and I don't think they do either.  AT&T biggest problem is the left hand has no idea what the right is doing, very much like our Government.  They've both gothen way to big.

Re: Microcell issues

67 of 81 (812 Views)
0
(0)
  • Rate this reply
View profile
Dec 26, 2013 9:53:17 AM
0
(0)
ACE - Master

Ok, if I remember your problem correctly, the MicroCell would work ok during the day. But between the hours of 1am and 7am, it would disconnect and you'd have to go thru the reboot process in the morning to get it working again, and you live in a condo that offers U-verse, correct?

 

My feeling is that loss of connectivity in the early morning hours is due to some sort of maintenance that U-verse does at night when usage is at a minimum. There are also certain modems (gateways) that work better with the MicroCell than others depending on the type of U-verse service you have. And you are correct in that the U-verse people don't communicate well with the MicroCell people and vice versa. A problem that AT&T is well aware of but the fixes are extremely slow in coming.

 

If you don't know the type of U-verse service you have, then what is the model of the gateway you have? That may give us an idea of the type of service and possibly lean towards a fix.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Ok, if I remember your problem correctly, the MicroCell would work ok during the day. But between the hours of 1am and 7am, it would disconnect and you'd have to go thru the reboot process in the morning to get it working again, and you live in a condo that offers U-verse, correct?

 

My feeling is that loss of connectivity in the early morning hours is due to some sort of maintenance that U-verse does at night when usage is at a minimum. There are also certain modems (gateways) that work better with the MicroCell than others depending on the type of U-verse service you have. And you are correct in that the U-verse people don't communicate well with the MicroCell people and vice versa. A problem that AT&T is well aware of but the fixes are extremely slow in coming.

 

If you don't know the type of U-verse service you have, then what is the model of the gateway you have? That may give us an idea of the type of service and possibly lean towards a fix.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

68 of 81 (795 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 1:59:27 PM
0
(0)
Contributor
I have had every issue imaginable including all the ones that I have read in this forum The worst part is the very poor support from att. I have worked with every department from the Chairman's office down. Nobody follows up and some of the support people are as rude as they are incompetent.
perhaps the solution is to form a national buying group where we can leverage our individual frustration to get better products and service and price..
I have had every issue imaginable including all the ones that I have read in this forum The worst part is the very poor support from att. I have worked with every department from the Chairman's office down. Nobody follows up and some of the support people are as rude as they are incompetent.
perhaps the solution is to form a national buying group where we can leverage our individual frustration to get better products and service and price..

Re: Microcell issues

69 of 81 (596 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 2:43:08 PM
0
(0)
ACE - Master

Maybe if you told us what your problem is we might be able to help. Start here:

 

MicroCell™ TroubleShooting Questions:

 

 

  1. Do you have an active postpaid AT&T mobile account?
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?
  4. What are your download and upload speeds?
  5. What kind of internet service do you have (ADSL, cable, WiFi)?
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
  10. Are all of the cables firmly in place?
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.
  13. Have you checked the Technical Guide?

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Maybe if you told us what your problem is we might be able to help. Start here:

 

MicroCell™ TroubleShooting Questions:

 

 

  1. Do you have an active postpaid AT&T mobile account?
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?
  4. What are your download and upload speeds?
  5. What kind of internet service do you have (ADSL, cable, WiFi)?
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
  10. Are all of the cables firmly in place?
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.
  13. Have you checked the Technical Guide?

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

70 of 81 (590 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 5:05:53 PM
0
(0)
ACE - Professor

Must be a full moon coming up.......

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Must be a full moon coming up.......

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

71 of 81 (578 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 5:39:14 PM
0
(0)
ACE - Master

Yeah, and he even got a kudo for responding to a 6-month old post.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Yeah, and he even got a kudo for responding to a 6-month old post.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

72 of 81 (572 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 8:41:45 AM
0
(0)
ACE - Professor

I'll bet he doesn't respond to your information request....Same registration date as that other guy.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I'll bet he doesn't respond to your information request....Same registration date as that other guy.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

73 of 81 (549 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 8:53:48 AM
0
(0)
ACE - Master

Yeah. The mods are looking into their registration info.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Yeah. The mods are looking into their registration info.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

74 of 81 (546 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 9:35:27 AM
0
(0)
Contributor
Edited by communityIDname on Jul 23, 2014 at 9:40:10 AM

Hey OttoPylot and Avedis53!  Snarky != helpful, you know? 

 

But seriously, if you want to help, step one is toread what that person said.  If ne has 'the same issues' as everyone else, then probably ne had a microcell that was working fine and then it stopped.  That's my problem and that's why I am reading this forum.

 

Your questions are, I am sorry to tell you, largely irrelevant in this situation.  Rather you should ask: 

 

1.  Did you try turning the Microcell on and off?  ANSWER: Yup.  That's always our first line of defense.   No help there.

 

2.  At the time you noticed that the microcell had stopped working, for how long had it worked?

ANSWER:  About three years.  We got it for free from AT&T when the store salesclerk pointed out that our reception at home was lousy (an understatement).  He said we could have a Microcell and pay nothing as long as we stuck with AT&T for a full year.  Otherwise we'd pay a prorated amount of the (total cost divided by 12) x (the months we stopped having AT&T).  We still have AT&T. 

 

3.  Did you change anything with regard to your phones or internet or anything at the time the Microcell stopped working?  ANSWER: Hmmm. 

We did NOT get new phones.  We did NOT change our internet provided.  But now that I think of it,   last fall is around when my spouse and I both noticed we no longer had MCell apearing in our phones, but we didn't really talk about it because we mostly use our landline at home anyway (multiple extensions, never turned to vibrate so always rings loud, etc.)  And I think we both assumed "Must be planned obsolescence:  these are free if you keep them for a year, and Cisco throws in a little more time to be nice, but then the ever-user-loving AT&T turns them off."  But conspiracy theories and brand-bashing aside, yes, there was a change that happened last fall.  It was  in connection with Comcast's change to all-digital.   We got a wireless cable-thing (yes, that's the technical term) so we could use our old flat panel - which turned out not to be digital - as a TV not just a movie screen and actually start watching television once in a while.  (Before that, we had only basic cable because the difference between no TV and yes TV was $2 a month, as the nice Comcast people had pointed out, and watched TV about an hour a year and on an ancient Sony.)  Could that little wireless-cable-transmission box be what killed the Microcell?  And if so, is there a solution?

 

4.  Is there anything else that you haven't told me about your cell phones and internet and house and electricity and anything else  that might help me help you?  ANSWER:  Don't think so, but happy to answer less open-ended questions if you ask them.

 

OK!  Go ahead now!  Snark away!

Hey OttoPylot and Avedis53!  Snarky != helpful, you know? 

 

But seriously, if you want to help, step one is toread what that person said.  If ne has 'the same issues' as everyone else, then probably ne had a microcell that was working fine and then it stopped.  That's my problem and that's why I am reading this forum.

 

Your questions are, I am sorry to tell you, largely irrelevant in this situation.  Rather you should ask: 

 

1.  Did you try turning the Microcell on and off?  ANSWER: Yup.  That's always our first line of defense.   No help there.

 

2.  At the time you noticed that the microcell had stopped working, for how long had it worked?

ANSWER:  About three years.  We got it for free from AT&T when the store salesclerk pointed out that our reception at home was lousy (an understatement).  He said we could have a Microcell and pay nothing as long as we stuck with AT&T for a full year.  Otherwise we'd pay a prorated amount of the (total cost divided by 12) x (the months we stopped having AT&T).  We still have AT&T. 

 

3.  Did you change anything with regard to your phones or internet or anything at the time the Microcell stopped working?  ANSWER: Hmmm. 

We did NOT get new phones.  We did NOT change our internet provided.  But now that I think of it,   last fall is around when my spouse and I both noticed we no longer had MCell apearing in our phones, but we didn't really talk about it because we mostly use our landline at home anyway (multiple extensions, never turned to vibrate so always rings loud, etc.)  And I think we both assumed "Must be planned obsolescence:  these are free if you keep them for a year, and Cisco throws in a little more time to be nice, but then the ever-user-loving AT&T turns them off."  But conspiracy theories and brand-bashing aside, yes, there was a change that happened last fall.  It was  in connection with Comcast's change to all-digital.   We got a wireless cable-thing (yes, that's the technical term) so we could use our old flat panel - which turned out not to be digital - as a TV not just a movie screen and actually start watching television once in a while.  (Before that, we had only basic cable because the difference between no TV and yes TV was $2 a month, as the nice Comcast people had pointed out, and watched TV about an hour a year and on an ancient Sony.)  Could that little wireless-cable-transmission box be what killed the Microcell?  And if so, is there a solution?

 

4.  Is there anything else that you haven't told me about your cell phones and internet and house and electricity and anything else  that might help me help you?  ANSWER:  Don't think so, but happy to answer less open-ended questions if you ask them.

 

OK!  Go ahead now!  Snark away!

Re: Microcell issues

[ Edited ]
75 of 81 (448 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 10:15:02 AM
0
(0)
ACE - Professor

While there are a lots of things I could say regarding your appoach to asking for help, we'll keep it simple for you.

 

If you think our questions are irrelevant then I doubt we can help you.  You, like some other people who post here seem to think we can provide answers to your problems when you provide little specific information concerning your situation and equipment other than "my Mcell doesn't work" or for example in your post "wireless cable thing".

 

If you truly want help and aren't a one-post troll like a couple of other posters were in this thread, I would ask that you provide answers to all these questions as your post does not give adequate information to help you with your problem.

 

MicroCell™ TroubleShooting Questions:

 

  1. Do you have an active postpaid AT&T mobile account?
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?
  4. What are your download and upload speeds?
  5. What kind of internet service do you have (ADSL, cable, WiFi)?
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
  10. Are all of the cables firmly in place?
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.
  13. Have you checked the Technical Guide?

We will try our best to help you but coming in here with an attitude like you displayed in your post makes me think you don't want help so much as to just complain.

 

 

 

 

 

 

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

While there are a lots of things I could say regarding your appoach to asking for help, we'll keep it simple for you.

 

If you think our questions are irrelevant then I doubt we can help you.  You, like some other people who post here seem to think we can provide answers to your problems when you provide little specific information concerning your situation and equipment other than "my Mcell doesn't work" or for example in your post "wireless cable thing".

 

If you truly want help and aren't a one-post troll like a couple of other posters were in this thread, I would ask that you provide answers to all these questions as your post does not give adequate information to help you with your problem.

 

MicroCell™ TroubleShooting Questions:

 

  1. Do you have an active postpaid AT&T mobile account?
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?
  4. What are your download and upload speeds?
  5. What kind of internet service do you have (ADSL, cable, WiFi)?
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
  10. Are all of the cables firmly in place?
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.
  13. Have you checked the Technical Guide?

We will try our best to help you but coming in here with an attitude like you displayed in your post makes me think you don't want help so much as to just complain.

 

 

 

 

 

 

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

76 of 81 (432 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 10:46:55 AM
0
(0)
ACE - Master

You beat me to it! If he truly wants help, we'll do what we can, provided he's willing to work with us in  a civil manner. Otherwise, I'll have the Admins look up his account information and either have him put on notice for making an abusive/rude post or just have his forum account terminated altogether.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

You beat me to it! If he truly wants help, we'll do what we can, provided he's willing to work with us in  a civil manner. Otherwise, I'll have the Admins look up his account information and either have him put on notice for making an abusive/rude post or just have his forum account terminated altogether.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

77 of 81 (428 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 11:24:24 AM
0
(0)
ACE - Professor

One other thing communityIDname, we are not AT&T employees nor are we compensated in any way for the help we offer to people who post here.


Otto and I are simply Mcell users who try to help this forum community out by providing assistance to people who are having problems with their Mcells.  We've put a lot of effort into monitoring this forum and given the number of kudos and Accepted Solutions we have earned from the people who have solicited our help, I'd like to think we are having a positive impact.

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

One other thing communityIDname, we are not AT&T employees nor are we compensated in any way for the help we offer to people who post here.


Otto and I are simply Mcell users who try to help this forum community out by providing assistance to people who are having problems with their Mcells.  We've put a lot of effort into monitoring this forum and given the number of kudos and Accepted Solutions we have earned from the people who have solicited our help, I'd like to think we are having a positive impact.

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

78 of 81 (416 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 12:44:57 PM
0
(0)
ACE - Master

Well said, but I doubt we'll see him again.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Well said, but I doubt we'll see him again.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Microcell issues

79 of 81 (404 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 8:37:12 PM
0
(0)
Contributor

Greetings.  Yes, you see me again.  Surprise!

 

I was very curious to see if you'd read what I wrote beyond that first equation of inequality.  I gather that the inequality hit a nerve and I apologize.  But you know you have a little responsibility for this because of what you wrote to and about the previous poster.

 

Anyway, I must be missing something, because as I said, **the Microcell worked fine for 3 years and then stopped.  NOTHING else changed ** or nothing as far as I can tell, other than the one thing I could think of - the acquisition of a wireless cable signal transmitter - and mentioned.  I would be thrilled if you were now saying "Well, we know all that, it was in the earlier post."  But you chose not to revealed that level of knowledge so far.  (I invite you to go back and read my post and your answers, and point out what I have overlooked.)

 

I am delighted to know that you two are authorities on Microcell and not AT&T employees. (But maybe Cisco and you are good friends?  Suspicious minds might wonder, you know, since you didn't rule that out, and the Microcell is made by Cisco.)

 

I also take it that you are puzzle-solvers by nature.  Great!  But that means that instead of approaching each problem as if it is the same as the previous one, you pay attention to the facts you are given, you avoid jumping to conclusions or making unfounded assumptions, and you come up with a solution, or at least a method toward achieving one, that takes account of the facts you know, does not depend on facts you do not now, and does not depend on disregarding or contradicting facts you do know. Yes, that's often called the scientific method. 

 

So let's look at your 13 questions and consider whether they make sense given the facts you know about my Microcell problem.  They're between the pair of **s above, just in case you missed them, and they were in the previous post.  I apologize if I obscured those facts.  The **s should help.

 

Your MicroCell™ TroubleShooting Questions:

 

  1. Do you have an active postpaid AT&T mobile account?   Yes.  As I said, nothing changed between when the Mcell worked and when it did not. That includes that I have the same AT&T account I had before and after.  But maybe "postpaid" has some secret meaning that I don't know. Still, since my account and its status has been the same at all relevant times, I rather doubt that this question will obtain anything useful to solving my problem.
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?  Both before and after the Microcell ceasing to work, I had the same configuration.  I will tell you what that CONTINUOUSLY PRESENT configuration is but again, I will be surprised that this information will enlighten you in your kind and generous search for a solution.  I am going to start putting the word "have" between **s -- *have* -- to remind you that that word means BOTH (A) I had, back when the Microcell worked, AND (B) I have now, when the Microcell does not work.  I *have* a modem and a separate router.  Now, here are some follow-up Q&As  you might want to ask:  2A. Is the Modem from AT&T.  ANS:  No, I *have* a  Comcast modem. (Remember, *have* means before and after.  Sorry to keep saying that but your ignoring it in my previous message has made me sensitive about this.)  2B.  Do you have an AT&T Router?  ANS:  No, I *have* a Netgear router. 
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?  I betcha I met those requirements back when the Microcell worked.   I don't know what they are, but since the router has not been changed, and the Microcell has not changed, I suspect that the minimum requirements have not changed either.  If I'm wrong about that, please tell me.
  4. What are your download and upload speeds?  I hate to be so suspicious, but I cannot imagine that I need to tell you this if the speeds - and everything else -- the cell phones, the contract with AT&T, the Microcell, my house, my attitude, etc. etc. -- did NOT change between the time when the Microcell worked and the time when it stopped working.  Please be kind enough to explain where I am incorrect on this.
  5. What kind of internet service do you have (ADSL, cable, WiFi)?  I *have* cable but hey, don't I also have WiFi since I *have* a wireless router?.
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?  I *have* modem-router-Microcell.
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?  We *have* two computers that use my wireless network.
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Power only.   Are they all a solid green or is any of them blinking green or red, and if so, which one? It is solid green.  Whether this was the light pattern before the Microcell stopped working I can't recall but maybe the 3G light used to be on and isn't any more.  And you didn't ask but the modem, router and Microcell are in a cupboard in a corner  The cupboard door is usually open but frankly we don't stare into it. The Microcell was obtained to correct the lousy cellphone reception we had inside our stucco house.  Now we just limp along with lousy reception and use our landline for telephoning, and our wifi network for everything else on our phones.   
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?  AC adapter??  The top of the microcell is warm, the rest of it is cool.  I bet that means it's not working, despite the power light being on, eh?
  10. Are all of the cables firmly in place?  Well, unless someone dislodged something when we got that wireless cable TV thing I mentioned in my first post, nothing has changed with the cables.  But OK, the Microcell has a yellow cable to the router and an electric cord and I just checked and both are in tight.
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.  I would be happy to spend time doing things that have an obvious relationship to my problem (which is: no Microcell after 3 years of yes Microcell when nothing else has changed, as you know) but I'm not so happy spending time on things that don't seem to take the known facts into consideration.  Please be kind enough to explain whether my line speed could suddenly change without my knowing about it and without affecting anything else - computers, television - that use that line.  Thanks.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.  See answer to 11, but substitute VOIP adequacy for line speed.
  13. Have you checked the Technical Guide?  Hey, if the Technical Guide has an answer to why the Microcell suddenly stopping working after 3 years when nothing else has changed, I would expect you two Good Samaritans to know that and to give me the URL to the online Technical Guide. But maybe I'm wrong.  Also, I don't think my Microcell came with anything, not a technical guide, not a manual, nothing.  It's 3 years so maybe I forgot.  But there's nothing in my file, and every other manual I've ever gotten is in my file, each in its properly marked folder, and that makes me more confident that I never received a Technical Guide.  And if there wasn't one in the package with the Microcell, that suggests to me that the manufacturer thought that this device, purposely made simple-to-use, needs no Technical Guide to be used by consumers.  I'm sure you'll explain why I am drawing an erroneous conclusio, if indeed I am.

I answered your questions.  Your turn.

Greetings.  Yes, you see me again.  Surprise!

 

I was very curious to see if you'd read what I wrote beyond that first equation of inequality.  I gather that the inequality hit a nerve and I apologize.  But you know you have a little responsibility for this because of what you wrote to and about the previous poster.

 

Anyway, I must be missing something, because as I said, **the Microcell worked fine for 3 years and then stopped.  NOTHING else changed ** or nothing as far as I can tell, other than the one thing I could think of - the acquisition of a wireless cable signal transmitter - and mentioned.  I would be thrilled if you were now saying "Well, we know all that, it was in the earlier post."  But you chose not to revealed that level of knowledge so far.  (I invite you to go back and read my post and your answers, and point out what I have overlooked.)

 

I am delighted to know that you two are authorities on Microcell and not AT&T employees. (But maybe Cisco and you are good friends?  Suspicious minds might wonder, you know, since you didn't rule that out, and the Microcell is made by Cisco.)

 

I also take it that you are puzzle-solvers by nature.  Great!  But that means that instead of approaching each problem as if it is the same as the previous one, you pay attention to the facts you are given, you avoid jumping to conclusions or making unfounded assumptions, and you come up with a solution, or at least a method toward achieving one, that takes account of the facts you know, does not depend on facts you do not now, and does not depend on disregarding or contradicting facts you do know. Yes, that's often called the scientific method. 

 

So let's look at your 13 questions and consider whether they make sense given the facts you know about my Microcell problem.  They're between the pair of **s above, just in case you missed them, and they were in the previous post.  I apologize if I obscured those facts.  The **s should help.

 

Your MicroCell™ TroubleShooting Questions:

 

  1. Do you have an active postpaid AT&T mobile account?   Yes.  As I said, nothing changed between when the Mcell worked and when it did not. That includes that I have the same AT&T account I had before and after.  But maybe "postpaid" has some secret meaning that I don't know. Still, since my account and its status has been the same at all relevant times, I rather doubt that this question will obtain anything useful to solving my problem.
  2. Do you have a combined modem/router or a separate modem and router? What are the model numbers?  Both before and after the Microcell ceasing to work, I had the same configuration.  I will tell you what that CONTINUOUSLY PRESENT configuration is but again, I will be surprised that this information will enlighten you in your kind and generous search for a solution.  I am going to start putting the word "have" between **s -- *have* -- to remind you that that word means BOTH (A) I had, back when the Microcell worked, AND (B) I have now, when the Microcell does not work.  I *have* a modem and a separate router.  Now, here are some follow-up Q&As  you might want to ask:  2A. Is the Modem from AT&T.  ANS:  No, I *have* a  Comcast modem. (Remember, *have* means before and after.  Sorry to keep saying that but your ignoring it in my previous message has made me sensitive about this.)  2B.  Do you have an AT&T Router?  ANS:  No, I *have* a Netgear router. 
  3. Have you met the minimum requirements for router configuration as outlined in the Tech Guide?  I betcha I met those requirements back when the Microcell worked.   I don't know what they are, but since the router has not been changed, and the Microcell has not changed, I suspect that the minimum requirements have not changed either.  If I'm wrong about that, please tell me.
  4. What are your download and upload speeds?  I hate to be so suspicious, but I cannot imagine that I need to tell you this if the speeds - and everything else -- the cell phones, the contract with AT&T, the Microcell, my house, my attitude, etc. etc. -- did NOT change between the time when the Microcell worked and the time when it stopped working.  Please be kind enough to explain where I am incorrect on this.
  5. What kind of internet service do you have (ADSL, cable, WiFi)?  I *have* cable but hey, don't I also have WiFi since I *have* a wireless router?.
  6. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)?  I *have* modem-router-Microcell.
  7. What other equipment (computers, WiFi TV’s, Xboxes, Playstations, etc.) do you have connected to your network?  We *have* two computers that use my wireless network.
  8. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Power only.   Are they all a solid green or is any of them blinking green or red, and if so, which one? It is solid green.  Whether this was the light pattern before the Microcell stopped working I can't recall but maybe the 3G light used to be on and isn't any more.  And you didn't ask but the modem, router and Microcell are in a cupboard in a corner  The cupboard door is usually open but frankly we don't stare into it. The Microcell was obtained to correct the lousy cellphone reception we had inside our stucco house.  Now we just limp along with lousy reception and use our landline for telephoning, and our wifi network for everything else on our phones.   
  9. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?  AC adapter??  The top of the microcell is warm, the rest of it is cool.  I bet that means it's not working, despite the power light being on, eh?
  10. Are all of the cables firmly in place?  Well, unless someone dislodged something when we got that wireless cable TV thing I mentioned in my first post, nothing has changed with the cables.  But OK, the Microcell has a yellow cable to the router and an electric cord and I just checked and both are in tight.
  11. Have you checked your line speed, http://www.speedtest.net/ ? If so, please post results.  I would be happy to spend time doing things that have an obvious relationship to my problem (which is: no Microcell after 3 years of yes Microcell when nothing else has changed, as you know) but I'm not so happy spending time on things that don't seem to take the known facts into consideration.  Please be kind enough to explain whether my line speed could suddenly change without my knowing about it and without affecting anything else - computers, television - that use that line.  Thanks.
  12. Have you checked to see if you line is adequate for VoIP, http://www.voipqualitytest.com/ ? If so, please post your results.  See answer to 11, but substitute VOIP adequacy for line speed.
  13. Have you checked the Technical Guide?  Hey, if the Technical Guide has an answer to why the Microcell suddenly stopping working after 3 years when nothing else has changed, I would expect you two Good Samaritans to know that and to give me the URL to the online Technical Guide. But maybe I'm wrong.  Also, I don't think my Microcell came with anything, not a technical guide, not a manual, nothing.  It's 3 years so maybe I forgot.  But there's nothing in my file, and every other manual I've ever gotten is in my file, each in its properly marked folder, and that makes me more confident that I never received a Technical Guide.  And if there wasn't one in the package with the Microcell, that suggests to me that the manufacturer thought that this device, purposely made simple-to-use, needs no Technical Guide to be used by consumers.  I'm sure you'll explain why I am drawing an erroneous conclusio, if indeed I am.

I answered your questions.  Your turn.

Re: Microcell issues

80 of 81 (394 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 8:59:27 PM
0
(0)
Moderator
Edited by Phil-101 on Jul 23, 2014 at 9:00:47 PM

I would like to thank everyone for taking the time to post your comments and opinions related to this topic.

The conversation has strayed from the original subject and this thread will now be closed.

 

 

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread.
This will help other users find this information too!

I would like to thank everyone for taking the time to post your comments and opinions related to this topic.

The conversation has strayed from the original subject and this thread will now be closed.

 

 

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread.
This will help other users find this information too!

Re: Microcell issues

[ Edited ]
81 of 81 (391 Views)
Share this post
Share this post