Microcell issues

Tutor

Microcell issues

I am on my third Microcell...  ANY suggestions to make this thing work would be great !!  It loses its 3g connection everyday... has to be rebooted... has to sit in a window in order to find its GPS signal,  I am on the fastest internet speed, and been to internet service provider twice to check any problems with internet and there are NONE... Tech's have sent "updates" to my microcell, according to reps on phone, and it will work 4 even up to 5 days at one time with NO issues, then will lose it and here we go again.  Everytime AT&T tells me its a faulty box if it wont "keep" the updates... Three microcells later all with same issue.. not buying it... HELP  we have NO service in our home... Either let us out of contract, or fix it !!!!!!!!!!!!!!!!!!!!!!

Message 1 of 81 (21,360 Views)
Former Community Manager

Re: Microcell issues

Sorry that you're having continued issues with your microcell. 

 

Would you please send me a private message with your name, account number, phone number and the best time to contact you? I'd like to have a member of our team give you a call to see if there is anything else we can do. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 81 (21,100 Views)
Contributor

Re: Microcell issues

I have had a AT&T Microcell now for over 6 months and it has NEVER worked.  I have tried every tip and hint for trying to get this thing to work.  I live in an area where cell phone cover is spotty at best and was hoping the Microcell would allow me to continue using AT&T as my cell phone provider.  I am at the point now where I will switch providers just so I can get coverage for my home.  I would NEVER recommend this product to anyone and feel it was total WASTE of $200.  Thanks AT&T!!!!!!  You will never get my business again, EVER!

Message 3 of 81 (20,737 Views)
Teacher

Re: Microcell issues

[ Edited ]

Just a thought have you checked the cable connecting the Microcell to your internet? Ours lost the tab that held it in and it would fall out occasionally.

Message 4 of 81 (20,135 Views)
Former Community Manager

Re: Microcell issues


roy.blackwell wrote:

I have had a AT&T Microcell now for over 6 months and it has NEVER worked.  I have tried every tip and hint for trying to get this thing to work.  I live in an area where cell phone cover is spotty at best and was hoping the Microcell would allow me to continue using AT&T as my cell phone provider.  I am at the point now where I will switch providers just so I can get coverage for my home.  I would NEVER recommend this product to anyone and feel it was total WASTE of $200.  Thanks AT&T!!!!!!  You will never get my business again, EVER!


I'm sorry you're having such difficulty with your Microcell. What kind of troubleshooting have you done? Have the device or (to Vermonster's point) the cable been replaced at any time?

 

If you'd like, I can have a member of my team give you a call to see what else we can do to get this fixed up! Just send me a private message with your name, account number, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 81 (20,120 Views)
Tutor

Re: Microcell issues

I'm almost to that point too. On my second tower in 3 weeks...we'll see. Sure isn't the "fix all" it was supposed to be. So far, on the second tower, lights are all green like the old one, but the phone loses connection to it (3 times so far) and I'm only on day two with it.
Message 6 of 81 (19,387 Views)

have to reboot microcell 1 or 2 times a day

I've had the microcell tower for a week now.......and it never holds a connection for more than a day.   Each day, whether I leave the house, or stay in, at some point the microcell signal is lost....and the only thing I've found to fix it is to power it off and back on.

Why won't it keep and hold the connection??????????!!!!

I'm seriously fed up with this.    I've been dealing with next to no reception in my home for over a year, and finally got the microcell after being promised it would fix the problem.     I'm really leaning towards breaking my contract and going with AT&T's main competition.

 

Message 7 of 81 (19,140 Views)
Former Community Manager

Re: have to reboot microcell 1 or 2 times a day

[ Edited ]

@czgarcia - How is your replacement microcell working?

 

@JeffR46221 - I'm sorry your microcell is not working properly. Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 8 of 81 (19,134 Views)

Re: have to reboot microcell 1 or 2 times a day

private message sent

Message 9 of 81 (19,111 Views)
Highlighted
Former Community Manager

Re: have to reboot microcell 1 or 2 times a day

Got it and responded, thanks!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 10 of 81 (19,109 Views)
Contributor

Re: Microcell issues

I have had my Microcell for almost two years and for the most part it has worked well. However I have not neen able to use it for a few days. All of my lights are on steady except for the 3g (bars), which has been flashing green. I have restarted it several times to no avail. Help would certainly be appreciated, I really need my phone working at home.

Message 11 of 81 (18,961 Views)

Re: Microcell issues

2nd private message sent.

 

I still have not been contacted.....my patience has run out. If I don't get this issue fully resolved by the end of the day Friday, I'll be taking the microcell back to the store, and cancelling my service with AT & T......as will my girlfriend who lives with me, and her 2 children.....a total of approximately $5500 per year that we pay A T & T.

Message 12 of 81 (18,887 Views)
Tutor

Re: have to reboot microcell 1 or 2 times a day

My microcell has to be re-activated almost every day, sometimes numerous times per day.  One 8/6 it lost connection and now I keep getting errors the following errors from the AT&T website:

 FTC006: System is temporarily unavailable. Please try activating your MicroCell at a later time. If the problem persists, please call 1-800-331-0500.  or

S100: We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your account information. [CFS|CancelFemtocellService|50000000284].

 

I called Customer Service and they were unaware of any system errors with the microcell website.  I can log in, but it won't let me modify anything or disconnect the device so that I can try to get it restarted.  I have the fastest DSL available in my area and am not having any internet issues.  I would also like to add that "temporary" to me means a few hours, NOT days. I have no cell phone service at my home at all without the microcell, so it is important to me to try to get this resolved.  I see where you have offered assistance to some other members and am hoping that you will be able to assist me, as well.  Thanks for anything that you can do.

 
Message 13 of 81 (18,886 Views)
Guru

Re: have to reboot microcell 1 or 2 times a day


cjudy1 wrote:

 

I called Customer Service and they were unaware of any system errors with the microcell website.  

 

The more things change, the more they stay the same.

Message 14 of 81 (18,807 Views)

Re: Microcell issues

[ Edited ]

Go figure everyone.....I still have not been contacted by any AT&T reps, even though my issue's priority was supposedly "escalated" well before I sent my last email.   I guess the multi-billion dollar company doesn't have to care about the individual subscriber. 

 

[Edited to comply with Guidelines]

Message 15 of 81 (18,673 Views)
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