Microcell green 3G light blinking after 1 year - no resolution. Looking for suggestions please.

Did you ever try a hard reset on your MicroCell (holding in the reset button for 30 seconds)? The blinking green 3G (with all other light being solid green) is usually an activation issue because an update was received or maintenance has been performed on the local tower requiring a full reset of the MicroCell. Deactivation/reactivation can achieve the same thing but a hard reset is easier and solves the issue in a lot of instances.

I'm now in the same boat. We got a m-cell at work (major university, big brick building) when AT&T first offered them. It worked great with a few little exceptions until last month. Now the green 3G light flashes.

I've checked the ethernet ports (I have wall ports in my office), and they still work. I've de-activated and reactivated. I received text saying congrats I was ready to go. I spoke with AT&T twice...I did a 30 second reset twice.

I hope to get it resolved, otherwise boss says we're moving to Verizon, which I really don't want to do...

Does any one have any suggestions? We don't have control of our routers (university), so connecting it through there isn't an option.

thanks

Just spoke with AT&T microcell support again. They have no suggestions, other than powercycling the university's router. sigh.

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@Otto Pylot wrote:
There are specific ports that have to remain open at all times for the MicroCell to function correctly. A flashing green 3G light indicates no connection to AT&Ts servers. Are the other lights a solid green?

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Yep. All except the computer light are solid green. Only the 3G light is flashing.

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@Otto Pylot wrote:
You can check with your Univ. IT guys about the ports but if you have no control over the router... You can try to deactivate/reactivate your account or do a hard reset.

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Yep. Called IT they came over and said no blocked ports.

I spoke with ATT again, they suggested an antenna. Bought that. nothing

I spoke with ATT again, they suggested a new microcell. Bought that. nothing.

It's now been over a month with no resolution.

On hold with ATT again, who's once again asking me to reset the university modem.

Alas: my colleague's verizon iphone works perfectly here.

It's difficult to "fix" the problem if you don't have access to the routers, which in your case, you don't (if I remember correctly). Something is interfering with your ability to connect to AT&Ts servers (blinking green 3G light). That's obvious. But without access to see how the University's routers are configured....... My wife works for a University so I know how difficult it can be getting IT to fix an issue that they don't consider their problem.

I don't understand why support told you to get an antenna if you have a stable GPS lock, unless there is difficulty in verifying your physical location which AT&T does every now and then to check for active accounts. You might want to check the Technical Guide for information. There might be something there that is useful in regards to activation and use.

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@Otto Pylot wrote:

It's difficult to "fix" the problem if you don't have access to the routers, which in your case, you don't (if I remember correctly). Something is interfering with your ability to connect to AT&Ts servers (blinking green 3G light). That's obvious. But without to see how the University's routers are configured....... My wife works for a University so I know how difficult it can be getting IT to fix an issue that they don't consider their problem.

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Indeed. I have IT coming out again. ATT sent me a list of things to ask them.

I suspect it's hopeless, but will give it a try.