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Microcell active, but phone stopped connection

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Microcell active, but phone stopped connection

I have an AT&T 3G microcell (picked up used) and a Samsung S6. Activated properly and remains activate with all green lights solid. It worked great for 3 days, giving me the AT&T Microcell at the top of my phone and all bars solid.  Today, I am at 1 bar and no Microcell atop my phone.  Have tried troubleshooting through AT&T web site.  No deals.  Please advise.

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ACE - Master

Re: Microcell active, but phone stopped connection

@JBBaas - did you update your phone after you were successfully activated and working?

 

Being as it is a used MicroCell, and I am assuming the white model, it might be worth checking out the ac adapter with a voltmeter. It should read 16VDC +/- 0.5 with no load. We've seen all kinds of strange behavior once the adapters begin to fail. It could be delivering just enough power to the board to light it up but not enough for the radio. If it doesn't meet those specs then replace the ac adapter with one of the same rating and see if that resolves your issue.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Professor

Re: Microcell active, but phone stopped connection

Have you tried doing a hard reset of the Mcell?  See Otto's Tech Guide for details.  It's a good idea to power cycle your router and modem (or gateway) at the same time too.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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