07-18-2014 6:10 PM
I have been working all day to get the Microcell activated. It will go through the first 3 steps and the 4th doesn't complete. All lights on the front stay green (except the computer because I didn't run it through my computer).
I spent time with online support and was finally told to let it run for 24 hours because they had no other solution. I suppose that's what I will do but I've been reading and I'm not seeing where anybody who left the activation process run for more than 90 minutes had success with it connecting in the 24 hour period.
07-19-2014 9:32 AM - edited 07-19-2014 9:34 AM
Activation should be fairly quick but that's not always the case. I have seen the process take over 90 minutes (that's why support suggests that) but my guess is that there is something not quite right with your setup and/or your ISP. Instead of asking a bunch of questions, we've put together a list of them for you to answer so that we can be more effective in helping you:
MicroCell™ TroubleShooting Questions:
(http://www.voipqualitytest.com/)? If so, please post your results.
13. Have you looked at the Tech Guide?
I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare
07-19-2014 11:04 AM
I seem to recall some instances in these forums of people leaving the activation going overnight before the activation was completed. That certainly isn't the norm but you should let it go 24 hours and see what happens before we suggest anything further.
Certainly provide feedback on the questions Otto has posted.
I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare
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