MicroCell may have died today

Tutor

MicroCell may have died today

I noticed that I no longer had service on my iphone this evening. I went to the MicroCell to see if it needed to be re-started. However, the device was dark -- not a light anywhere. When I unplugged the power supply from the outlet, it was really hot, and the tip that plugs into the MicroCell was almost too hot to touch.

 

Has anyone else experienced this with their MicroCell? Do you think the power supply went bad, or was it the MicroCell itself? I'm just looking for ideas before I head to the ATT store. I really don't want to fork over full retail for a replacement MicroCell if I don't have to.

Message 1 of 14 (4,770 Views)
ACE - Master
Solution
Accepted by topic author 123-mnb
‎09-30-2015 1:39 AM

Re: MicroCell may have died today

Sounds like maybe the power adapter died or the outlet shorted. Check to make sure the outlet is ok. If you need to replace the ac adapter, make sure you replace it with exactly the same or better rated adapter. Ler us know how it turns out.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14 (4,760 Views)
Tutor

Re: MicroCell may have died today

I replaced the power suppy, and the MicroCell is now working fine. 

Message 3 of 14 (4,621 Views)
Highlighted
ACE - Master

Re: MicroCell may have died today

Great! If you select Kudo on my reply or Accept as Solution, that helps others if they use the Search for answers.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14 (4,609 Views)
Teacher

Re: MicroCell may have died today

Which power supply did you get ?
Message 5 of 14 (2,968 Views)
ACE - Master

Re: MicroCell may have died today

Check the listed power rating and polarity in the Tech Guide.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14 (2,950 Views)
ACE - Professor

Re: MicroCell may have died today

More AC adapter problems.....it's an epidemic!

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14 (2,942 Views)
ACE - Master

Re: MicroCell may have died today

Sent you a pm.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 14 (2,939 Views)
ACE - Master
Solution
Accepted by OttoPylot (ACE - Master)
‎09-30-2015 1:39 AM

Re: MicroCell may have died today

If the ac adapter was too hot to touch then it does indeed sound like the adapter, especially if the Power light is off. I'd plug something else into the outlet just to make sure that the outlet is good. If it is, then you should replace your adapter with one that has the same power ratings as the one that died. I doubt if a Corporate Store has replacement adapters so you'll have to go to Radio Shack or someplace like that. Again, just make sure that it is rated exactly the same or better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 14 (2,905 Views)
Contributor

Re: MicroCell may have died today

my micro cell is not working.  all lights are on, but 4 of our phones don't connect.  it was working really well for the past few years. 

 

It started with MMS messages not going through.  this was a few days ago.  I did all the start ups of devices and everything else under the sun.

 

Is it time to change it?

Message 10 of 14 (629 Views)
ACE - Master

Re: MicroCell may have died today

Did you update any of your phones prior to the MMS problem? The only reason I ask is that MMS/SMS has been a real problem for some of the Android devices which seems to have correlated with an update.Any other hardware updates (ISP, router, etc)?

 

If not, test the adapter with a voltmeter. It should read 16VDC +/- 0.5 with no load. If it doesn't, then replace the adapter with one of the exact same power rating and see if that corrects the problem. The MMS issue is probably a separate issue but you should at least to be able to connnect and see the M-Cell alpha tag displayed like you used to and place/receive calls.

 

We have seen all kinds of strange issus when the adapters start to fail.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14 (619 Views)
Tutor

Re: MicroCell may have died today

I just got off the phone with AT&T, since I have the exact same problem as you do. They told me there's a problem with the MicroCell on THEIR end, and that they're working on it.

Message 12 of 14 (601 Views)
Contributor

Re: MicroCell may have died today

Same issue here. Microcell went down this morning. All lights are normal, Internet works fine. Rebooted phones, and MicroCell with no change. So do we get any credit since we are already having to supply our own cell tower (microcell)  and now have NO service?

Message 13 of 14 (578 Views)
Tutor

Re: MicroCell may have died today

That's a great idea! Count me in. I'd love a credit!
Message 14 of 14 (575 Views)
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