Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jun 30, 2013
8:42:10 PM
View profile
MicroCell may have died today

I noticed that I no longer had service on my iphone this evening. I went to the MicroCell to see if it needed to be re-started. However, the device was dark -- not a light anywhere. When I unplugged the power supply from the outlet, it was really hot, and the tip that plugs into the MicroCell was almost too hot to touch.

 

Has anyone else experienced this with their MicroCell? Do you think the power supply went bad, or was it the MicroCell itself? I'm just looking for ideas before I head to the ATT store. I really don't want to fork over full retail for a replacement MicroCell if I don't have to.

I noticed that I no longer had service on my iphone this evening. I went to the MicroCell to see if it needed to be re-started. However, the device was dark -- not a light anywhere. When I unplugged the power supply from the outlet, it was really hot, and the tip that plugs into the MicroCell was almost too hot to touch.

 

Has anyone else experienced this with their MicroCell? Do you think the power supply went bad, or was it the MicroCell itself? I'm just looking for ideas before I head to the ATT store. I really don't want to fork over full retail for a replacement MicroCell if I don't have to.

0
(0)
  • Rate this reply
View profile
Solved
Jun 30, 2014 1:06:36 PM
0
(0)
ACE - Master

If the ac adapter was too hot to touch then it does indeed sound like the adapter, especially if the Power light is off. I'd plug something else into the outlet just to make sure that the outlet is good. If it is, then you should replace your adapter with one that has the same power ratings as the one that died. I doubt if a Corporate Store has replacement adapters so you'll have to go to Radio Shack or someplace like that. Again, just make sure that it is rated exactly the same or better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

MicroCell may have died today

4,651 views
13 replies
(0) Me too
(0) Me too
Reply
View all replies
(13)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Jun 30, 2013 9:09:22 PM
0
(0)
ACE - Master

Sounds like maybe the power adapter died or the outlet shorted. Check to make sure the outlet is ok. If you need to replace the ac adapter, make sure you replace it with exactly the same or better rated adapter. Ler us know how it turns out.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Sounds like maybe the power adapter died or the outlet shorted. Check to make sure the outlet is ok. If you need to replace the ac adapter, make sure you replace it with exactly the same or better rated adapter. Ler us know how it turns out.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

2 of 14 (4,641 Views)
Solution
4
(1)
  • Rate this reply
View profile
Jul 4, 2013 7:16:37 AM
4
(1)
Tutor

I replaced the power suppy, and the MicroCell is now working fine. 

I replaced the power suppy, and the MicroCell is now working fine. 

Re: MicroCell may have died today

3 of 14 (4,502 Views)
0
(0)
  • Rate this reply
View profile
Jul 4, 2013 8:25:44 AM
0
(0)
ACE - Master

Great! If you select Kudo on my reply or Accept as Solution, that helps others if they use the Search for answers.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Great! If you select Kudo on my reply or Accept as Solution, that helps others if they use the Search for answers.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

4 of 14 (4,490 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2014 2:25:50 AM
0
(0)
Teacher
Which power supply did you get ?
Which power supply did you get ?

Re: MicroCell may have died today

5 of 14 (2,849 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2014 8:02:29 AM
0
(0)
ACE - Master

Check the listed power rating and polarity in the Tech Guide.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Check the listed power rating and polarity in the Tech Guide.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

6 of 14 (2,831 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2014 9:01:31 AM
0
(0)
ACE - Professor

More AC adapter problems.....it's an epidemic!

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

More AC adapter problems.....it's an epidemic!

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

7 of 14 (2,823 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2014 9:36:15 AM
0
(0)
ACE - Master

Sent you a pm.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Sent you a pm.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

8 of 14 (2,820 Views)
0
(0)
  • Rate this reply
View profile
Solved
Jun 30, 2014 1:06:36 PM
0
(0)
ACE - Master

If the ac adapter was too hot to touch then it does indeed sound like the adapter, especially if the Power light is off. I'd plug something else into the outlet just to make sure that the outlet is good. If it is, then you should replace your adapter with one that has the same power ratings as the one that died. I doubt if a Corporate Store has replacement adapters so you'll have to go to Radio Shack or someplace like that. Again, just make sure that it is rated exactly the same or better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

If the ac adapter was too hot to touch then it does indeed sound like the adapter, especially if the Power light is off. I'd plug something else into the outlet just to make sure that the outlet is good. If it is, then you should replace your adapter with one that has the same power ratings as the one that died. I doubt if a Corporate Store has replacement adapters so you'll have to go to Radio Shack or someplace like that. Again, just make sure that it is rated exactly the same or better.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

9 of 14 (2,786 Views)
Solution
0
(0)
  • Rate this reply
View profile
Jul 12, 2016 1:56:01 PM
0
(0)
Contributor

my micro cell is not working.  all lights are on, but 4 of our phones don't connect.  it was working really well for the past few years. 

 

It started with MMS messages not going through.  this was a few days ago.  I did all the start ups of devices and everything else under the sun.

 

Is it time to change it?

my micro cell is not working.  all lights are on, but 4 of our phones don't connect.  it was working really well for the past few years. 

 

It started with MMS messages not going through.  this was a few days ago.  I did all the start ups of devices and everything else under the sun.

 

Is it time to change it?

Re: MicroCell may have died today

10 of 14 (510 Views)
0
(0)
  • Rate this reply
View profile
Jul 12, 2016 2:20:55 PM
0
(0)
ACE - Master

Did you update any of your phones prior to the MMS problem? The only reason I ask is that MMS/SMS has been a real problem for some of the Android devices which seems to have correlated with an update.Any other hardware updates (ISP, router, etc)?

 

If not, test the adapter with a voltmeter. It should read 16VDC +/- 0.5 with no load. If it doesn't, then replace the adapter with one of the exact same power rating and see if that corrects the problem. The MMS issue is probably a separate issue but you should at least to be able to connnect and see the M-Cell alpha tag displayed like you used to and place/receive calls.

 

We have seen all kinds of strange issus when the adapters start to fail.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Did you update any of your phones prior to the MMS problem? The only reason I ask is that MMS/SMS has been a real problem for some of the Android devices which seems to have correlated with an update.Any other hardware updates (ISP, router, etc)?

 

If not, test the adapter with a voltmeter. It should read 16VDC +/- 0.5 with no load. If it doesn't, then replace the adapter with one of the exact same power rating and see if that corrects the problem. The MMS issue is probably a separate issue but you should at least to be able to connnect and see the M-Cell alpha tag displayed like you used to and place/receive calls.

 

We have seen all kinds of strange issus when the adapters start to fail.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: MicroCell may have died today

11 of 14 (500 Views)
0
(0)
  • Rate this reply
View profile
Jul 12, 2016 3:02:08 PM
0
(0)
Tutor

I just got off the phone with AT&T, since I have the exact same problem as you do. They told me there's a problem with the MicroCell on THEIR end, and that they're working on it.

I just got off the phone with AT&T, since I have the exact same problem as you do. They told me there's a problem with the MicroCell on THEIR end, and that they're working on it.

Re: MicroCell may have died today

12 of 14 (482 Views)
0
(0)
  • Rate this reply
View profile
Jul 12, 2016 4:02:46 PM
0
(0)
Contributor

Same issue here. Microcell went down this morning. All lights are normal, Internet works fine. Rebooted phones, and MicroCell with no change. So do we get any credit since we are already having to supply our own cell tower (microcell)  and now have NO service?

Same issue here. Microcell went down this morning. All lights are normal, Internet works fine. Rebooted phones, and MicroCell with no change. So do we get any credit since we are already having to supply our own cell tower (microcell)  and now have NO service?

Re: MicroCell may have died today

13 of 14 (459 Views)
0
(0)
  • Rate this reply
View profile
Jul 12, 2016 4:07:22 PM
0
(0)
Tutor
That's a great idea! Count me in. I'd love a credit!
That's a great idea! Count me in. I'd love a credit!

Re: MicroCell may have died today

14 of 14 (456 Views)
Share this post
Share this post