06-02-2014 6:16 AM
I've been having issues for nearly a week. Light's ALL go solid green for about three seconds but then the tower appears to reset (top light goes red) and the process starts over. Trips to an AT&T Corporate store where I was prepared to replace the tower but the talk on the phone from there w/tech support convinced me more troubleshooting was called for; second call from home to tech support when they derigisted and reregiatered the tower; third call I was told, "be patient" because they think my issue is related to a recent software update sent to all towers (the technicial claims she got the email either late Thursday or early Friday of last week). She said the new update should take care of the issue. Nothing yet. Has anyone heard of this?
Solved by: Go to Solution.
- edited 11-29-2016 3:16 PM
Since you have an iPhone 7, why haven't you switched to WiFi-Calling? It is much more reliable than the Mcell. All you have to do is turn on WiFi Calling on your iPhone (Settings: Phone: WiFi Calling) and use Comcast's router directly instead of going through the Mcell. Make sure to enter your home address under "Update Emergency Address " so that emergency services can find you if you call 911 on that phone.
I am assuming that you don't have any non-WiFi Calling capable phones in your household when I suggest this. I've used both and trust me, you'll never go back to the Mcell.
11-29-2016 3:29 PM
11-29-2016 3:38 PM
11-29-2016 5:50 PM
Hi there. This is my second reply to you. I just try to enable Wi-Fi calling in my phone told me I had to contact AT&T in order to do that. Wonder why that is
It could be that you need a new SIM. When I upgraded my iPhone 5 to the new 5SE I just used the same SIM. Everything worked except for WiFi-C (WiFi Calling). I went down to my local AT&T Corporate Store and had them replace the SIM, for free and WiFi-C worked just fine.
11-29-2016 7:59 PM
Even though WiFi-C is activated on my iPhone 6 and works just fine, when I went to the WiFi-C settings and tried to update my emergency address, I got the same message.
I power cycled my phone and the update worked once. When I tried updating my emergency address again, I got the message again.
I think something is borked on AT&T's end.
11-29-2016 8:26 PM
11-29-2016 10:51 PM
11-30-2016 8:47 AM
Glad you found the reason for not being able to connect with WiFi-C.
I tried to recreate what happened in my previous post today and the message no longer appears and I can update my emergency address with no problem now. Very strange......
08-21-2018 7:08 PM
@Heathernow - just look at the rating for your current ac adapter. It should output 12VDC. If it is a non-regulated adapter, which is what AT&T originally shipped, then it should read 16VDC +/- 0.5 with no load when tested with a voltmeter. If you purchase a regulated adapter, it should read 12 VDC when tested.
You didn't say why you were looking for an adapter (what's the problem you are having?) Keep in mind that sales of the MicroCell were discontinued at the end of 2017 because the MicroCell has reached its EOL. AT&T will continue to support it thru this year but come next year, who knows? The service itself will either be discontinued as well or AT&T will just let it die a slow death. The MicroCell can only be use on AT&T's network with a post paid AT&T cellular account and a land-based internet service.
What AT&T and us recommend now is WiFi-C (WiFi Calling) if your phone is capable of that. Otherwise, your only other options are to purchase a cellular booster (see my Cellular Booster Guide, link is in my sig line), switch carriers, or try Google Voice.