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Re: MicroCell Recycling/Resetting

MicroCell Recycling/Resetting

I've been having issues for nearly a week.  Light's ALL go solid green for about three seconds but then the tower appears to reset (top light goes red) and the process starts over.  Trips to an AT&T Corporate store where I was prepared to replace the tower but the talk on the phone from there w/tech support convinced me more troubleshooting was called for; second call from home to tech support when they derigisted and reregiatered the tower; third call I was told, "be patient" because they think my issue is related to a recent software update sent to all towers (the technicial claims she got the email either late Thursday or early Friday of last week).  She said the new update should take care of the issue.  Nothing yet.  Has anyone heard of this?

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Message 1 of 25
ACE - Professor

Re: MicroCell Recycling/Resetting

Cythiajoy

 

Since you have an iPhone 7, why haven't you switched to WiFi-Calling?  It is much more reliable than the Mcell.  All you have to do is turn on WiFi Calling on your iPhone (Settings: Phone: WiFi Calling) and use Comcast's router directly instead of going through the Mcell.  Make sure to enter your home address under "Update Emergency Address " so that emergency services can find you if you call 911 on that phone. 

 

I am assuming that you don't have any non-WiFi Calling capable phones in your household when I suggest this.  I've used both and trust me, you'll never go back to the Mcell.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 25

Re: MicroCell Recycling/Resetting

Thank you so much for this reply. I actually do use Wi-Fi calling whenever I'm having problems like today's or also whenever I'm calling someone on Facebook or through my Google email account because I know they have bad cell phone reception but they still have an Internet connection with Wi-Fi. So I do know about that feature but I did not know I could adjust the 911 settings which I've always been concerned about Because as you know if we lose power and we have no ability to make any phone calls. I wonder if I'd be able to make any phone calls at all if I lost power to my house and therefore my modems and my Internet which supplies Wi-Fi calling and the microcell tower calling.

As for today's issues, I did two things. I move the modem over more than a foot away from the microcell because it was a little too close after I had done some cleaning. When that didn't resolve the issue completely I did a hard reset on the microcell and that fixed everything.
Message 17 of 25

Re: MicroCell Recycling/Resetting

Hi there. This is my second reply to you. I just try to enable Wi-Fi calling in my phone told me I had to contact AT&T in order to do that. Wonder why that is
Message 18 of 25
ACE - Expert

Re: MicroCell Recycling/Resetting


@Cynthiajoy wrote:
Hi there. This is my second reply to you. I just try to enable Wi-Fi calling in my phone told me I had to contact AT&T in order to do that. Wonder why that is

It could be that you need a new SIM. When I upgraded my iPhone 5 to the new 5SE I just used the same SIM. Everything worked except for WiFi-C (WiFi Calling). I went down to my local AT&T Corporate Store and had them replace the SIM, for free and WiFi-C worked just fine.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 25
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ACE - Professor

Re: MicroCell Recycling/Resetting

Even though WiFi-C is activated on my iPhone 6 and works just fine, when I went to the WiFi-C settings and tried to update my emergency address, I got the same message.

 

I power cycled my phone and the update worked once.  When I tried updating my emergency address again, I got the message again.

 

I think something is borked on AT&T's end.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 25
ACE - Expert

Re: MicroCell Recycling/Resetting

@Avedis53 - Hmmm, I'll try WiFi-C and my iPhone and see what happens. Could be an IT thing.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 25

Re: MicroCell Recycling/Resetting

What happened is well when I called AT&T they told me I had to disable my Smart limits in order to turn on my LTE Voice and data under cellular options which would enable me to turn on my Wi-Fi calling under the phone settings. They also directed me to a service called trap call so that I would get the kind of blacklisting I like that gives the unwanted caller a definite message that they are unwanted LOL
Message 22 of 25
ACE - Professor

Re: MicroCell Recycling/Resetting

Glad you found the reason for not being able to connect with WiFi-C. 

 

I tried to recreate what happened in my previous post today and the message no longer appears and I can update my emergency address with no problem now.   Very strange......

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 25
Contributor

Re: MicroCell Recycling/Resetting

If I were to get another ac adapter is the only thing I need to look at is the output?

Message 24 of 25
ACE - Expert

Re: MicroCell Recycling/Resetting

@Heathernow - just look at the rating for your current ac adapter. It should output 12VDC. If it is a non-regulated adapter, which is what AT&T originally shipped, then it should read 16VDC +/- 0.5 with no load when tested with a voltmeter. If you purchase a regulated adapter, it should read 12 VDC when tested.

 

You didn't say why you were looking for an adapter (what's the problem you are having?) Keep in mind that sales of the MicroCell were discontinued at the end of 2017 because the MicroCell has reached its EOL. AT&T will continue to support it thru this year but come next year, who knows? The service itself will either be discontinued as well or AT&T will just let it die a slow death. The MicroCell can only be use on AT&T's network with a post paid AT&T cellular account and a land-based internet service.

 

What AT&T and us recommend now is WiFi-C (WiFi Calling) if your phone is capable of that. Otherwise, your only other options are to purchase a cellular booster (see my Cellular Booster Guide, link is in my sig line), switch carriers, or try Google Voice.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 25
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