MicroCell Major Issues?

Contributor

MicroCell Major Issues?

I have had my Microcell since May of last year. May of this year I recieved a text message stating that my device did not match my adress. I derigistered my device and reregistered. Fixed it until yersterday July 1st I recieved another text stating the same. I called tech support they attempted to also derigister and rereister the device. It gave them an ERROR stating try again after 15mins. Online I am also getting the same msg. Help! Still no call back or help from AT&T!

Message 1 of 18 (825 Views)
Voyager

Re: MicroCell Major Issues?

Otto,<br>Apparently your solution worked!<br>They were going to go the route of replacing my unit with a new one, but I convinced the phone support person to ask someone to check the locational database and correct it.<br>It started working about an hour after that call.<br>Now I just have to hope I continue to make it through future address verifications!<br>Thank you so much for your help.<br>If I had not read your related posts in the forum I would probably be getting my MicroCell replaced, and it would still not have worked. I can't afford to keep taking days off to get my phone to work.<br><br>You are the bomb Ottopylot!<br>Thanks for sharing your knowledge.<br>Mark
Message 16 of 18 (449 Views)
ACE - Master

Re: MicroCell Major Issues?

[ Edited ]

Thanks Mark. Keep an eye on it for the next few days and let us know if it remains stable. Keep in mind that the MicroCell needs to have an unobstructed view of the sky and be about 18" from a window. The fact that you got it work at all behind a wall and away from a window, without an extenstion antenna, is pretty cool. My guess is the the GPS signal was just strong enough to lock on but was not steady in giving consistent GPS information. There are still isolated cases that come up from time to time with the GPS/database issue so AT&T has to look at each case individually and get IT involved, which takes time. Unfortunately the phone support people are not in a position to offer technical help in that regard.

 

If your connection remains solid, please mark my post as Accept Solution so that if someone Searches the AT&T Forums for a similar problem, they'll be directed to that post.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 18 (430 Views)
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ACE - Professor

Re: MicroCell Major Issues?

Many people have had problems with the GPS location as reported by the Mcell not matching AT&T's location database that is based on the address you input during the registration process.  This problem has also happened to people who initially have successfully activated their Mcell but subsequently received an error message that their GPS and AT&T addresses do not match.

 

Most have been helped by contacting CustomerCare as you did and describing this problem.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 18 (421 Views)
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