MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Mentor

MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Connection is as title,,, lol,,, MicroCell ( all lights solid green) 1st port hardwired to 2wire 3800HGV. Then LG P930 should be showing ATTmicrocell , which it fails to connect.
Have tried multi-reboots and deactivate/activate - handoff adjusted enable/disable several times.
About 30+ hours on the phone or through chat to wireless, and also Uverse ( which can't help with router changes to 3800 for " Mcell " changes to the router... guess because Internet and Uverse work fine. LOL...
All items are AT&T issued...

So... case # No worries! You should be able to test that out to see if it will work. Currently the Case ID is C******* and you should be contacted back by March 4th by the Microcell team.

I thought maybe you great people here might be able to help me resolve this issue:
Phone has connected once at first install/activation, 5 bars and great quality when on the phone, then about 10 min it no longer showed ATTmicrocell in bar, 0 - 2 bars none or poor reception..
Only other time was almost exactly 48 hours later, same senario, but nothing done ( no changes ) to anything. Showed 5 bars ATTmicrocell and made a call, about 10 min it dropped the call and 0 - 2 bars yadda yadda yadda,, lol,, same thing. After 3 days of this forum searching, google for pdf 3800hgv pdf - found ,,, and about 10 hours phone and chat each day, LG Nitro phone and Mcell not playing together at all.. lol,, only long enough to hate eachother and walk aaway from eachother Smiley Very Happy

If I can get this solved before March 4th, deemed the start date, from tech support tech case, I would be assured of an important call I can not miss on the 10th,,,  I have no option but to be available for this call... I was hurt and am recovering from back surgery, the call is very important. Will be too late if it has to be rescheduled. 

 

Any Idea's ???
All solid green and Ready to GO ... !!!!

 

Also: since all lights are green, they are dummy lights, lol, Would making router changes help with the phone connection with MCell ??? Seems that would only be needed for issues of GPS and receiving/ making calls ?

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Message 1 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I'll yell ya what,,, I'm a little peeved at Uverse support for not warning me the " reset " that was supposedly needed would delete all the ports needed for the only game that needed portforwarding,, LOL,,, Man, I can find it, but what a pain, for no improvement...

 

And they will help make router changes for any game, but not the AT&T supplied MCell ???

 

I also had all computers, 6 of them, with their manually appointed IP,,, that is gone as well... I can look at the name and figure them out, but still....

I liked knowing what IP was what... now the addresses are in the xxx.xxx.x.65 up ...

Ok, on the IP Allocation Page in the Router software. I see the IP of the MCell.
I have choice of:

Address Assignment - Drop down menu---> [Private Fixed: xxx.xxxx.x.xx]
could also choose in the drop menu [Public (select WAN IP Mapping)] to set this, have to disable the firewall, lol...

 

WAN IP Mapping - Drop down menu ---> [Router WAN IP address (default)]

Message 16 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

This is what I have been given, out of the users guide... from tech support.

Instructions:

Overview If the AT&T Microcell is not working after connected to the router/gateway, first try the basic troubleshooting steps contained in the User Guide.  If the 3G MicroCell still will not connect to the AT&T network (as indicated by a continuous blinking network light), then use the following instructions to check the router settings and change them, as needed.   Please contact the router manufacturer or the ISP provider to obtain assistance with configuring the router settings.

Normally, just plugging the Microcell into the router/gateway is all that is required. However, sometimes router/gateway settings have been changed or the Microcell will not connect properly.  This section will show how to change the settings for some popular modems/routers to enable the Microcell to connect successfully.

Procedure NOTE:  Please be advised that the router manufacture or the ISP provider will not provide support for AT&T Microcell, but they can assist with configuring the router settings.

  • DHCP is on
  • Data is not restricted from passing through ports 4500 and 500 (AKA Port Blocking).
  • MTU size is set to1492
  • MAC address filtering is either turned off or allowing the MAC address of the AT&T Microcell
  • IPSec Pass-Through isEnabled
  • Block Fragmented Packets isDisabled
  • If using multiple routers, the Microcell must be connected to the first router connected to the broadband modem
  • If the Microcell is connected to a router that is connected to a modem and both the router and the modem have NAT (Network Address Translation) enabled, disable NAT either in the router or the modem.
  • Ensure the modem / router is using the latest software (firmware). Please see the manufacturer's documentation.
  • TCP/UDP Ports NOTE:  All ports listed need to be configured for inbound and outbound connections.
    • 123/UDP: NTP timing (NTP traffic)
    • 443/TCP: Https over TLS/SSL for provisioning and management traffic
    • 4500/UDP: IPSec NAT Traversal (for all signaling, data, voice traffic)
    • 500/UDP: IPSec Phase 1 prior to NAT detection (after NAT detection, 4500/UDP is used)
    • 4500/UDP: After NAT detection, 4500/UDP is used

 

the text in BLUE above means I have a full solid green lights, no errors from att support.
And it seems to be connected properly...
Do I need to make the changes for connection to AT&T Server ?
But moving forward, I have done everything in Black Text...

The Green text are things I can't find...

 

The Red text are things that do not apply

Message 17 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

The MicroCell has a basic set of parameters that have to be met, which is in the AT&T MicroCell Guide that you've posted and also repeated in my Guide.

 

MTU set to 1492, which is pretty much the default settings for a lot of routers.

 

IPSec Passthough is enabled.

 

Block Fragmented Packets is disabled.

 

DHCP is on.

 

NAT is being handled by only one device.

 

Port forwarding is not necessary but most find it useful for maintaining a stable connection. The four basic parameters listed above must be met for the MicroCell to work properly. You'll have to check with the U-verse folks on where to find those and how to change them if those aren't the default settings. Don't ask them any questions about the MicroCell because they won't, or can't help you.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

These are the ones I can not find, no available changes anywhere in the software.
Might it be these are already done in the AT&T Router, and the MCell is ready ?

  • MAC address filtering is either turned off or allowing the MAC address of the AT&T Microcell
  • IPSec Pass-Through isEnabled
  • Block Fragmented Packets isDisabled
Message 19 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Now I looked at the supposedly need update for the 3800 Gateway and it's exactly the same hardware and software versions... Uverse chat support must think I'm a totally nincompoop...

 

AT&T sent this device because every year seasonally, the hilly area I live in has a tough time with this phone reception, the LG Nitro, first it was the Thrill...
The first phone was the LG Thrill, I took it back because of reception, and they changed the simm... said it should be fine, a few days later, I went in and traded with a $100 supposed phone upgrade to this LG Nitro. The Nitro had the same issues... They did the simm thing again, and I called concerned about the return policy. They said no problem since I just got the Nitro.
Low and behold, I decided it was going back. Went down to the AT&T Store ( not franchised ) and they said it expired yesterday and started from the Thrill LG ...

So I was stuck,,, they replaced this phone 3 times,,, this is the 4th... and Still every year I have gone through this. THis year I am not letting them replace it and was ready to call it... So they send this Micro*** ... lol,,,

I lose my choice of Router Settings due to reset not needed. Fixed nothing. Guess I was a bit persistent and they got me good... but I was very polite and workable.

Spent over 40 hours with tech support (phone and chat) and again today for about 6 hours...Not including all the reading and searching... 

Complete waste of time find from 2/25 when I got this to 2/27 there was Microcell server issues.. I'm a patient guy, sometimes too patient. It is technology. But why beat a horse with no legs to make him run. No Server or if it has issue... the device will not work... 
Am in recovery from back surgery, from a work injury. I need this phone, and for it to work, as I will be getting a call I can not miss in about one week... 
 


Thanks Otto, you have the soul of a good person... I am still ok with trying anything as I can not afford a new phone.

 

[Edited to comply with Guidelines]

Message 20 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Also Otto, Since the thought has occured to me many times, there should be a " How To " for AT&T's devices to work together in simple plain english. As they have done for other non-AT&T Routers.
I'm thinking maybe the reason there isn't an easy guide for the 2wire Gateway 3800 Router changes, might be that AT&T have adjusted this MicroCell device to be basically plug and play with their own hardware.
As I read the forums, Most that are having issues refer to the same issues as others.
Support is just trying to their job. As you are by trying to help here. But there is a communication gap that will always be. and may always leave immediate issues of the moment oblivious.

 

This is a community of customers and employee's that have input as well as issues, for support to this community of consumer and employee. Doesn't matter if you are just a customer, as an employee may have little knowledge in an AT&T product/service as any cunstomer, and require assistance.

 

So kuddo's to all that try to help here...

 

I have done all the the needed changes except: 

  • MAC address filtering is either turned off or allowing the MAC address of the AT&T Microcell
  • IPSec Pass-Through isEnabled
  • Block Fragmented Packets isDisabled

Since I can not find the above changes or confirmation. they remain as is, factory set.


And, as I type this, I look up and see my MicroCell trying to now re-establish  wireless... lol,, that is funny to me... I did not restart it, so must be the server side. Smiley Very Happy
Hopefully a solid fix soon...

 

-----------------------------------------------------------------------------------------------

 

2Wire Gateway 3800 HGV - Uverse
MicroCell - received 2-26-2014
LG Nitro P930

Message 21 of 66
Mentor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Well,, I could not get the wireless to stop flashing on the MCell after making portforward changes,,, so I removed the portforwards user-defined app... reset router and Pace 2wire this morning, reactivated after hard reset. All lights solid green again, with no change to router ( default setting now ).
Still phone will not connect to it. even briefly.

Also, reading the " Calls drop after 40's " posting.. About Pace VDSL2 ,,, which is what I have for Uverse... I would think Hawaii not any different than anywhere else as far as Pace firmware. Am I correct ???

Maybe I am just beyond the 3800 capability and really need the 3801 ???

I'm soooo confused .... with the voice of Arnold Horshack impression of Vinnie Barbarino... lol ,, loved that show... and that line....

---------------------------------------------------------------------
Pace 2Wire Gateway 3800 HGV - Uverse
MicroCell - received 2-25-2014
LG Nitro P930
Located in North Central Indiana,, GO ND... !!!

Message 22 of 66
ACE - Professor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Haven't really touched on this in the thread yet but I'll throw it out there.  I'm suspecting that there is a compatibility issue between the LG Nitro phone and the Mcell since you've never had a successful connection to that phone.

 

Since you have all solid green lights on the Mcell and can not connect to the LG, do you know anyone who has a different phone and an AT&T account?  I would have them come over and try their phone on your Mcell to see if their phone will work.  You would have to add their phone number to the Authorized Users List on the AT&T Mcell website, but that would only take a few minutes to do.  After doing that, I'd power cycle the Mcell and then see if the other phone will work.  If it does, then your LG is the problem.

 

This may not be the issue but it would help in narrowing down where the problem is.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 66
Mentor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

OK,, had to chime in again,,, seems I have a line issues ( major storm a few months ago ) ,,, I have been checking this and test showed ok until... yesterday,,, running speedtest's and pingtest have info on a short test... so I never noticed an issue.
So yesterday, test showed bad, scheduled tech call... got cancelled, so I rescheduled for later today or tomorrow... depending on tech availability...

Seems a Grade of D pingtest and varied speeds of 20 mbps to 1.21 mbps UpLoad, lol, just do not allow agood VioP connection. lol... or Uverse and Internet quality...

But even though this is an issue with call quality, dropped calls, would it also be an issue with the only issue I thought I had, which is the MCell connecting to the my LG Nitro phone... It has only connected 2 times since I got it 5 days ago, then dropped in about 10 min. to never connect again.

Maybe it will be hard to diagnose the issue until the line is verified to be working correctly ? Will keep this post updated, until resolved...

Thanks for all your help ... !!!

Message 24 of 66
ACE - Professor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Still think you need to test your system with another phone as per my last post.

 

No doubt that your internet line quality can affect VOIP but I don't think that is your problem.  Are you sure the 20 mbps to 1.21 mbps are not download speeds instead of upload speeds?  I doubt you are getting 20 mbps upload, especially on a DSL line.  The quality of your internet connection can cause voice garbling, voice dropouts or even disconnects if it is bad enough but to not allow you to even connect to the Mcell?  I doubt it.

 

You should persue the potential line quality issue by having a tech come out to test your connection but if you have a friend with an AT&T cellphone that is different from your LG Nitro, that's the first thing I'd do.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 66
Mentor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

ok,,, tried to connect an iphone 3 ios 6.1.6 ... did not connect after phone restart...
Is there an issue with the iPhone 3 and MCell ?

Message 26 of 66
ACE - Professor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Whew...that's an oldie. I think you mean an iPhone 3G.  You can't put iOs 7 on that one either but I don't know of any issues with it

 

Is the iPhone 3G an active AT&T phone?  That is, does it have an account with AT&T that is still active?  If it does, did you add its phone number to the Authorized User List on the Microcell website?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 66
Mentor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

As you see, the iPhone 3 ios 6.1.6. would not connect like my LG P930 Nitro...

I do not see many LG Nitro phones having issues in the Microcell board.

And yes, actually 25mbps is what it should be, with 2mbps Up...

one test,  SOuth Bend, IN. to Dallas, TX.
Your Speed Result:
Download Speed: 20196 kbps (2524.5 KB/sec transfer rate) Upload Speed: 1872 kbps (234 KB/sec transfer rate)

next test South Bend IN to Chicago IL

Your Speed Result: Download Speed: 21702 kbps (2712.8 KB/sec transfer rate) Upload Speed: 1781 kbps (222.6 KB/sec transfer rate)

with pingtest

www.pingtest.net/result/94100027.png

 

Which definitely shows just a speed test means very little with the quality.. For now I can't get a test with the 1 or 2 mbps  speed,,, lol,, go figure,
I agree the line needs fixed, and in process...

Message 28 of 66
Mentor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Yes Avedis53, AT&T service  and verfied listing with a page reload,,, And it is a 3G ,,, lol,, I am not familiar with iPhones,,,
I shouldn't have to restart the MCell should I ? no mention of thatneeding to be done,,,

Message 29 of 66
ACE - Professor

Re: MicroCell - Pace 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I would definitely power cycle the Mcell so it can sync with AT&T's servers to add your iphone and to be sure do a hard reset also.

 

1.  Power down the Mcell.

2.  Press the hard reset button in the back of the Mcell with a paper clip for 30 seconds.

3.  Power up the Mcell.

4.  Power cycle the iPhone.

 

Your speeds look ok, but you might look at what your packet loss and jitter are.  Those are critical for good VOIP call quality.

 

Go to:  http://voipqualitytest.com/

 

Run their test.  After it is completed, post your results that are under the "Advanced" tab (has a cross on the tab).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 66
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