MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Mentor

MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Connection is as title,,, lol,,, MicroCell ( all lights solid green) 1st port hardwired to 2wire 3800HGV. Then LG P930 should be showing ATTmicrocell , which it fails to connect.
Have tried multi-reboots and deactivate/activate - handoff adjusted enable/disable several times.
About 30+ hours on the phone or through chat to wireless, and also Uverse ( which can't help with router changes to 3800 for " Mcell " changes to the router... guess because Internet and Uverse work fine. LOL...
All items are AT&T issued...

So... case # No worries! You should be able to test that out to see if it will work. Currently the Case ID is C******* and you should be contacted back by March 4th by the Microcell team.

I thought maybe you great people here might be able to help me resolve this issue:
Phone has connected once at first install/activation, 5 bars and great quality when on the phone, then about 10 min it no longer showed ATTmicrocell in bar, 0 - 2 bars none or poor reception..
Only other time was almost exactly 48 hours later, same senario, but nothing done ( no changes ) to anything. Showed 5 bars ATTmicrocell and made a call, about 10 min it dropped the call and 0 - 2 bars yadda yadda yadda,, lol,, same thing. After 3 days of this forum searching, google for pdf 3800hgv pdf - found ,,, and about 10 hours phone and chat each day, LG Nitro phone and Mcell not playing together at all.. lol,, only long enough to hate eachother and walk aaway from eachother Smiley Very Happy

If I can get this solved before March 4th, deemed the start date, from tech support tech case, I would be assured of an important call I can not miss on the 10th,,,  I have no option but to be available for this call... I was hurt and am recovering from back surgery, the call is very important. Will be too late if it has to be rescheduled. 

 

Any Idea's ???
All solid green and Ready to GO ... !!!!

 

Also: since all lights are green, they are dummy lights, lol, Would making router changes help with the phone connection with MCell ??? Seems that would only be needed for issues of GPS and receiving/ making calls ?

3,883 Views
Message 1 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

lol,,, Am I doing everything I can to get my phone to connect to the MicroCell ?
(As posted above...)

I was hoping someone would have some thoughts of possible connection correction.. That rhymed!!!

One other thing... In trying to get my phone to connect to the MicroCell, I did the port forward... This was not needed for the MicroCell to achieve all green lights. Just my attempt to get phone to connect. Should/can I remove the port forwards, since MCell showed no errors to AT&T support prior to port-fowarding ???

Message 2 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Oooohhh.... I see something... This may be the issue ???
About a year ago, I had to portforward port 443 for a game on one computer. When trying to PortWard Port 443 for 3GMicroCell, I was warned only one computer could use port 443 portforwarding.

 

Is this correct ???
I removed the portforwarding 443 for the game to see if it would change anything. Do I need to restart the Router, 3GMicroCell, Phone or computer to allow something ???

( what a noob I am, lol ,,, geez.. ) 

 

2Wire Gateway 3800 HGV - Uverse
MicroCell - received 2-26-2014
LG Nitro P930

Message 3 of 66
ACE - Professor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

You can not assign a port forward to more than one application in a router.  Port 443 is used for establishing a SSL connection to the AT&T website to verify that your Mcell is authorized to use the Mcell network.  If your game has that port tied up then your Mcell will not connect.

 

I would recommend power cycling your router just in case (make sure you saved the port forwarding rule change in your router first) and power cycling your Mcell with a hard reset just to clear everything out.

 

Report back with results.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Yep. You need to keep those ports open. So Avedis53's suggesion is a good one about power cycling everything and possibly doing a hard reset on the MicroCell if that doesn't work. Let us know.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Is it odd that the microcell was able to get all green lights with port 443 assigned to the game on one computer ? The only problem "seems" to be getting the phone to say ATTmicrocell connection.

So I know if I have microcell connected correctly, it is in ethernet port 4 of the AT&T 2wire Gateway Uverse Router. With the direct router connection, do I need the changes in ports ?

If I need to assign the ports 123, 443 500, 4500 to the microcell, how or what do I do when I decide to play the game online ? Apply the portforward when playing, and know the microcell will be affected, then change back when done playing ?

So much to learn... lol

Message 6 of 66
ACE - Professor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I don't think it is odd.  If your 3G light is green, that means your Mcell has a connection to the internet.  I think the problem is when your phone tries to connect to the Mcell that the Mcell then tries to establish a SSL connection to their servers to verify your phone is allowed.  Port 443 is reserved for your game and is therefore not available to allow your Mcell to secure a SSL connection.

 

You might try putting your Mcell in your router's DMZ and assign port 443 to your game.  No port forwarding would be required then for the Mcell. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I would try to port forward those ports as described in my Guide to the MicroCell with a statically assigned IP address. See if that results in a stable connection for your phone. All lights should be a solid green on the MicroCell (power, ethernet, GPS, and 3G). I don't think the ethernet port on the 2-Wire makes a difference. They should all be the same but I don't have any first-hand knowledge of the 2-Wire so check the manual. If your phone connects, and stays connected, then I'd try to play your game and see what happens. The MicroCell may take priority over the game which may result in the game being slow, unplayable, or you may lose phone connectivity. If all of the lights stay green, it may be your phone as the problem and not your connection/setup.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Avedis53, I had thought of that, but in the software page of those changes, it states that using DMZ on device will allow all ports. Although any computer using the " Allowed individual applicatuions" feature will have priority over DMZplus mode...

does anyone trust the easyspeak.net/speedtest site for a speed test... seems to vary quite a bit... speedtest.net seems more consistent...

Message 9 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I've always used speedtest.net with consistent, reliable results. Time of day makes no difference. Given my distance from the CO, my max speed, and any reductions in overhead, the speeds seem quite accurate. I would just take the MicroCell out of the DMZ, try port forwarding to the MicroCell and see what happens. If all is well, add the game back in and see what that does.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Hi Otto,,, I didn't put the microcell in DMZ for the reason I posted,,

I will try all the ports needed and get right back here... about 15 - 20 min. I guess...

I'll call the user-defined MCell

Message 11 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

I should have suggested that you use the MicroCell's MAC address as well when you assign a static IP. Can't hurt, and that's what I did.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

OK, lol,,, static IP got me .. lol,,, Do not know how to do that ...

Message 13 of 66
Mentor

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Ok, UDP 123, 00, 4500
and TCP 443

Do I need to restart Gateway Router/Modem combo device and/or the MCell ?Because there is no change, LOL...

I did airplane mode acouple times, and restarted the phone after that...

Message 14 of 66
ACE - Master

Re: MicroCell - 2Wire Gateway 3800HGV-B - LG Nitro Cell phone

Pick an IP address that is within the range of your DHCP table. I picked the first address (lowest address) and assigned that to the MicroCell based on the MicroCell's MAC address. The MAC address of the MicroCell should be on a very small sticker on the bottom of the unit. What I did was write the address down, and then see if I could find it in the DHCP table of my router, that way I know for sure that the router is seeing the MicroCell and assigning an address to it. You can even use the address that the router assigns as it's static (permanent) ip address. That way if you ever have a power outage for any reason, or an update to the router, the router will know that once it sees the MAC address, to assign it a specific IP address and make sure the ports are assigned to that IP address.

 

Every router is a bit different in how you setup port forwarding, static IP addresses, etc so you'll have to check the manual or call for instructions.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 66
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support