Professor
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2.2K Messages
Mcell requires power cycle every day to regain connection to iPhones
While I didn't encounter this problem initially when I started up my Mcell a few months ago, it has now become a daily ritual that I hope someone here can help me with.
My setup:
Motorola SB 6120 modem -> Netgear WNR3500L router -> Mcell
The Mcell is connected to the router with a pair of Netgear Powerline 200 Nano Adapters because my modem and router are located in the basement with no exposure to window for the Mcell to see a GPS satellite. The connection is good.
My Charter ISP connection is 30 mbps down and 4 mbps and is rock solid.
What's happening and what I've done so far:
Usually once a day I will no longer see the AT&T Mcell indication at the top of my iPhone 5. When I check my wife's iPhone 4S she has also lost the AT&T Mcell indication.
Turning the phones off and then on does not bring back the Mcell connection. Switching Airplane Mode off and then on does not bring back the Mcell connection.
The Mcell has all solid green lights when I go to check it after seeing the lost connection. If I power cycle the Mcell, the phones will then show an Mcell connection again until the next time they lose the connection which is usually once/day but not at any particular time.
I have the latest firmware on all devices.
When I check my router's admin page after a lost connection, the router indicates that the Mcell's IP address has not changed and it remains the same after power cycling the Mcell.
On the WAN page for my router, I have set the MTU size to 1492 and set the NAT Filtering to "Open" instead of "Secured". No improvement after doing so.
Suspicious of the Powerline Adapters, I tried disconnecting and reconnecting the Ethernet cable from the Mcell to the Powerline Adapter to mimic a temporary loss of connection to the router to see if that affected the Mcell connection. The Mcell connection was not lost.
I have not set any open ports or a static IP address for the Mcell yet. Is what I'm experiencing indicative of this solution? Does anyone have any other thoughts as to what try next?
I don't want to waste my time with an AT&T Level 1 tech support person because their suggestions are almost always worthless. I have better luck contacting user forums and that is why I'm posting here.
Thank God I was able to convince AT&T to give me a Mcell for free because if I paid $200 for it, I'd be very upset right now.
Thanks In Advance!
Avedis53
___________________________________________________________
MicroCell Technical Guide by Otto Pylot
I am not an AT&T employee.
pyrexions
Explorer
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32 Messages
11 years ago
just one more fact for whatever reason it worked flawless for three days with a flashing red light.... no interupts .. now its back to green.. tonight wikll determine 100% the issue..
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
As far as I know, GPS lock is required at all times, period. If GPS can't be confirmed for whatever reason, you're going to have issues. I can shutdown my MicroCell anytime of the day or night and still be able to get a GPS lock within 5-8 minutes after reboot. I never have any issues in the morning with my MicroCell being off-line or blinking 3G light, regardless of what AT&T does at night for routine maintenance or location confirmation. It could very well be an upstream switch between your ISP and AT&T's servers that is having issues. I've seen that before and it takes a lot of work, usually on your ISPs part to figure it out. Again, that's not to say it's your ISP's fault but neither is it AT&T's because they are only repsonsible once the connection hits their servers.
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pyrexions
Explorer
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32 Messages
11 years ago
advisory:
IMPORTANT: Effective immediately, AT&T will no longer perform a manual GPS
bypass.
http://www.att.com/esupport/article.jsp?sid=KB117622&cv=820#fbid=a9LaxmqTdYZ
notice in the memo... how it says no longer will... do. and your wrong they can it into the servers maunually disabling GPS its calles GPS overide.. do you wortk for AT&T OTTO?
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pyrexions
Explorer
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32 Messages
11 years ago
you dont get it... it never looses a GPS lock its the fact of the void ..and "neighbors" and towers .. say a tree moves or a cloud in the way when it runs its NWL comes back not the same neighbors.. as night before.. it wouldny set up ever if i coudnt get a GPS lock correct????????
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
No, I do not work for AT&T. In fact, the only affiliation I have with AT&T, other than being a forum ACE, is our mobile account.
I have emailed one of the fourm admins that I work with to see if they can clarify this NWL/manual override issue so that I can better understand it, and hopefully help you.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
11 years ago
Hi @pyrexions ,
I'm very sorry you're having problems with your Microcell, we can help you! We have a team of amazing managers that will do everything in their power to resolve your issues. Please send us a private message by clicking here, include your name, phone number and the best time you can be reached. One of our managers will contact you within 2 business days.
Please let me know if you have any questions.
Thank You,
Dmitriy
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
Thanks Dmitiry!
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pyrexions
Explorer
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32 Messages
11 years ago
its already been escalated beyond AT&T i know exactly whay my problem is .. the sad thing is everyone you talk to at AT&T either denies knowing anything about NWL mode from managers to tier two to IPaccess... im done AT&T has offered to refund me upto 200 dollars for me to get my own 3rd party one .. the escalated ticket he said would take a week..too funny.. when all it takes is GPS bypass to that when it doesnt see "neighbors" it call fall back to the "hard" Gps that doesnt change... its done on AT&T's system unless i was mis informed again.. witch woudnt surprise me at all.. because thats the title of the letter that "apparently" leaked about NWL to line techs.. it says AT&T will no longer support "GPS bypass" hence why in my eyes everyone in the voids system worked fine.. then started going buggy at night.. i dont know when or if they stopped doing this, because i was told yesterday it was one of the only things they can control on the "femtocell" booster.... whatever it is
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pyrexions
Explorer
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32 Messages
11 years ago
sorry for horrible typing im just irrate
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
We are trying to bypass the normal support channels to get you some accurate information. IPAccess, if they were/are actually involved were probably sub-cons during the development and initial roll-out phase so they won't be of any help at this point in time because the product has been in the marketplace now since 2009-2010.
NWL is interesting and I've forwarded the link to one of the Forum Admins so she can move it "upstairs" for clarification and to insure that we are all on the same page.
Just out of curiosity, can you explain to me exactly how you have your MicroCell setup?
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