Explorer
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29 Messages
Is the MicroCell Service Down?
Around mid-morning on November 1, my MicroCell went offline and has not been able to connect since. Everything else on my network is behaving normally and I've had no interruption in my Internet service. So, I was wondering if someone might know if there's a problem with the service in general? Perhaps something weather-related? If not, is there a way I can verify that my device is ironies not malfunctioning?
Thanks!
Charlie
joelsplace
Tutor
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9 Messages
11 years ago
The only place I noticed a hard reset specifically was for a flashing red light. I didn't have that and the boot sequence looked normal so I didn't think to do it. I should have tried it.
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
A hard reset can fix a lot of things. Bottom line is that you are up and running which is all that matters.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I'm glad you got this resolved!
I marked Otto's post as an Accepted Solution so other folks who have similar issues shave an easier time. 🙂
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MC_ISP
Teacher
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10 Messages
11 years ago
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
Thanks for the follow-up on this. It's nice to know that it wasn't all AT&Ts fault this time. It's unfortunate that it took so long but when there are connections in place that other's have control over, it's very difficult to find the root cause. Thanks again!
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AnClar
Scholar
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232 Messages
11 years ago
And a quick word to Jamileh...thank you for your reports and advisories here. This is the first time in my years on these forums that I've seen information coming back to users from an AT&T employee on anything approaching a regular basis. Just these short, simple posts acknowledging issues and giving general updates on progress is incredihbly helpful and goes a long way towards making happy customers. Thanks again!
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
I agree. She works very hard behind the scenes a lot of times and doesn't always get the recognition that she deserves.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Thanks! 🙂
I really appreciate you taking the time to say something!
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Wolfmansnake
Contributor
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2 Messages
11 years ago
Michael Blankenship
919-906-0110
7127 Eliza Lane
Mebane, NC 27302
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
Do you have U-Verse? Apparently there is a major outage in the southern states and that may be affecting you. It's also not a good idea to post any personal information here. I can't remove your personal info so hopefully one of the mods will. For future reference, you can send personal information and any MicroCell problems by pm'ing ATTCustomerCare using the blue envelope in the upper right corner of this page.
Update: the U-Verse outage is affecting Louisiana, Kentucky, Texas, Georgia, Tennessee, Florida, and Arkansas so far and may be spotty in other states. If you don't have U-Verse, then let us know what your setup is, the light pattern on the MicroCell, is this brand new or did it just fail after working for a while, etc.
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