Explorer
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29 Messages
Is the MicroCell Service Down?
Around mid-morning on November 1, my MicroCell went offline and has not been able to connect since. Everything else on my network is behaving normally and I've had no interruption in my Internet service. So, I was wondering if someone might know if there's a problem with the service in general? Perhaps something weather-related? If not, is there a way I can verify that my device is ironies not malfunctioning?
Thanks!
Charlie
MC_ISP
Teacher
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10 Messages
11 years ago
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
I wasn't clear, sorry. What I meant was that no one has pm'd me nor have I seen any similar reports posted here for my area. For the record, I think it's very commendable for an ISP to take the measures you have to help a customer when it really isn't the ISPs problem.
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AnClar
Scholar
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232 Messages
11 years ago
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OttoPylot
ACE - Expert
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24.2K Messages
11 years ago
You can always pm ATTCustomerCare with the issue and see what they can do, if anything. They're there M-F, 8-5 CST I believe.
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CharlieSchorner
Explorer
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29 Messages
11 years ago
The continuing response from AT&T has been the usual script performance. I'm happy that my ISP is staying in touch with them, but it's clear that they view their customers as "lusers."
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MurphieNB
Tutor
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6 Messages
11 years ago
Just FYI, add another "service down" - but I'm in East Texas (Edom). Verified my internet connection is good, but can't get MCell service.
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AnClar
Scholar
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232 Messages
11 years ago
MurphieNB...what is the status of your MCell front panel lights??
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MurphieNB
Tutor
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6 Messages
11 years ago
Solid green on the first three - blank on the 4th, and flashing on the 5th. I've powered down several times, including leaving it unplugged (power only) for several minutes.
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AnClar
Scholar
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232 Messages
11 years ago
OK, thanks...was curious because I had 3 green also with just the 3G light flashing until I power cycled, and now it won't GPS lock after an hour of trying...seems yours did...maybe if they ever figure out what's wrong and restore service mine will GPS lock and reconnect.
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jumpdawg
Tutor
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7 Messages
11 years ago
My MicroCell also went down sometime between last night and this morning. I also went through all the reset proceedures several times to no avail.
I have all the light solid execpt for the 3G bottom light which continues to flash. The MicroCell was working great up to last night.
Now it is just a blinking 3G light. The power, GPS and ethernet lights are all solid.
Hopefully it will come back on and work soon since I have 0 to 1 bars and 2 bars if I hold my mouth right while outside in the neighbors driveway.
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