Is the MicroCell Service Down?

Is the MicroCell Service Down?

Around mid-morning on November 1, my MicroCell went offline and has not been able to connect since. Everything else on my network is behaving normally and I've had no interruption in my Internet service. So, I was wondering if someone might know if there's a problem with the service in general? Perhaps something weather-related? If not, is there a way I can verify that my device is ironies not malfunctioning?

 

Thanks!

 

Charlie

Message 1 of 153 (11,307 Views)
Voyager

Re: Is the MicroCell Service Down?

I'm having the same problem.  My microcell worked fine (once network issues on my side ironed out) from August 2011 through last night.  I moved to a new house and (much to my surprise) after adding the new address the microcell activated and worked without a problem.  Until last night.

 

The 3G light started flashing.  I power cycled the unit, and it connected for a short period, then lost connection.  I restarted the router: that didn't help.  I tried deactivating the unit (big mistake).  Now it will not reactivate.

 

There is nothing new on this end.  The microcell is in a DMZ outside the router, so port forwarding isn't an issue.  Any thoughts?

Message 31 of 153 (3,728 Views)
ACE - Master

Re: Is the MicroCell Service Down?

Same ISP and modem? Maybe AT&T still had your old address in their GPS database and that's why you connected initially and now the "new" tower doesn't recognize it after re-activating. DMZ doesn't always work so port forwarding to a static IP may be an option for your new location.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 153 (3,724 Views)

Re: Is the MicroCell Service Down?

It doesn't look like AT&T has fixed it for me yet. Do you have a number of people who's service has been restored and continues to function? I'm going to try some experiments before I officially submit a complaint myself. I'm going to try changing some settings from the MicroCell web page, such as disabling automatic handout. There's no cell tower here for me to hand off to anyway, so I really don't need that feature. I'm hoping that, by attempting to push out a change of some sort I may be able to get the service un-stuck. If that one doesn't work, I'll try disableing and reenabling. The box is essentially out of service and disabled anyway, so it's not like the situation can get any worse. When that fails (my expectations are very low), I'll submit a formal complaint. Of course, the MicroCell web page says everything is up and operational.

Message 33 of 153 (3,678 Views)
Voyager

Re: Is the MicroCell Service Down?

me too ... and, I got to a supervisor who knew what she is doing...

She said there is a problem in the southeast

Message 34 of 153 (3,673 Views)
Voyager

Re: Is the MicroCell Service Down?

Yup, same set up completely.  It was working great at the new location for 7 weeks, then just stopped.  This does seem to be a problem with the ATT network in the Southeast.

Message 35 of 153 (3,651 Views)
Highlighted

Re: Is the MicroCell Service Down?

So, here's my situation so far. From the MicroCell settings web page, I "disconnected" the MicroCell and logged out. After about a half hour, I logged back into the MicroCell website and was prompted for the serial number of my device. I entered the number, agreed to all the legal stuff, and was presented with the forms for name and location, which were already filled in with the correct information. The next form had my wife's and my cell phone numbers already assigned to the MicroCell, but not the other two numbers we had previously added.

 

When the activation screen came up, I powered up the box and waited. The web page indicated successful power up, successful software update (although I didn't detect that any Internet activity was actually taking place), and successful location verification. This process took less than five minutes. I've been watching the "Activation in Progress" bar for an additional 15 minutes now. They say this could take up to 90 minutes, so I'll just let it sit and give it a chance. Perhaps this will actually raise a flag somewhere that something's not right, or maybe it will fix whatever went wrong in the first place. I guess I'll find out in an hour or so.

Message 36 of 153 (3,644 Views)

Re: Is the MicroCell Service Down?

After two hours, still no activation. The settings page informs me that something is wrong and to try all the usual troubleshooting stuff. I'm now on the phone with a rep who says there's an IPSec tunnel problem and is looking into it.

Message 37 of 153 (3,619 Views)
ACE - Master

Re: Is the MicroCell Service Down?

If memory serves me correctly IPSec Passthru has to be enabled which is listed in the TroubleShooting Guide.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 153 (3,558 Views)

Re: Is the MicroCell Service Down?

I now have an open trouble ticket, so we'll see what excuses are forthcoming!

Message 39 of 153 (3,556 Views)
Contributor

Re: Is the MicroCell Service Down?

My microcell went down Thursday night, 11/08/2012. I tried all of the troubleshooting procedures from powering down, re-checking the router settings, to plugging directly into the cable modem, to deactivating and reactivating to no avail.  I called customer service yesterday, 11/09/2012 after purchasing a new unit since mine was out of warranty.  The microcell would not work either. I attempted to reactivate both microcells on two different routers and neither would reactivate. Customer service rep finally gave me a ticket number after spending a long time on the phone with him.  I was given the date of 11/14/2012 for the ticket resolution day.  I can not get a signal in my house without the microcell. I had to use another phone to even call in. I am using Brighthouse Road Runner in Elmore County AL. Is anyone having trouble in my area?

Message 40 of 153 (3,536 Views)
Tutor

Re: Is the MicroCell Service Down?

[ Edited ]

I am in Cary NC and the Microcell has worked flawlessly, with no downtime at all, from the day I installed it 9 months ago until 11/8/2012.

 

On that date it stopped working (top 2 lights now green and bottom light flashing green) and it is still not working despite numerous power cycles.

 

I am on highest-speed Uverse so it is not an ISP issue.

 

Is Microcell down throughout the entire Southeast?  Of course this region has its own "Cingular" cellular infrastructore based originally on Nortel equipment.

 

Is the Microcell problem occuring where LTE is breing introduced?

 

Are their some places in the Southeast where Microcell is still working?

 

Message 41 of 153 (3,481 Views)
Tutor

Re: Is the MicroCell Service Down?

[ Edited ]

OK to follow up my own post, I believe I have fixed it.

 

It was a bad ethernet cable to the Microcell, I think.

 

I spotted it by noticing that the Microcell was not showing up as it should in the Uverse 2-wire LAN diagnostics with the original cable.

 

Sorry for any aspersions on my part.....

 

It could be too that there was a problem orginally that got fixed by the hard reset (button-switch-depress) that I did, and that I just introduced another problem (the bad cable) while trying things such as using various cables and cable arrangements.

 

Troubleshooting is very tricky!

Message 42 of 153 (3,453 Views)
Voyager

Re: Is the MicroCell Service Down?

I have been having the exact same problem and resorted to buying a new microcell and it activated and give a solid connection for about a day beofre the microcell requires a reboot to connect again. I previously had no problems for 2 years. This is frustrating.
Message 43 of 153 (3,386 Views)
Teacher

Re: Is the MicroCell Service Down?

How long does it take for the GPS light to turn green after a reboot?

Message 44 of 153 (3,380 Views)

Re: Is the MicroCell Service Down?

Try powering down your modem , router and microcell for 10 mins.  Then power up modem wait on lights and router..wait for lights then the microcell...If you only have a modem/router combo. same senario.  Ip may be stuck and not reassigning.

Message 45 of 153 (3,355 Views)
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