ACE - Expert
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24.2K Messages
GPS ISSUES - PROPOSED SOLUTION
AT&T will be reaching out to those who responded to Dmitiry's post requesting information within the next 24 hours. They may have a fix so please follow their instructions and then post back here, and to Dmitiry if it works or doesn't work.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
OttoPylot
ACE - Expert
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24.2K Messages
10 years ago
If your problem is truly related to the GPS/locational database problem then it could take some time. The reason being is that each of the cases is treated individually because they aren't "global" in the sense that everyone in your MicroCell Service Area is having the same issue so they have to look very closely at your account information which requires AT&T's IT Department to get involved. Did you call support or send a PM to CustomerCare (link in my sig)?
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