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GPS ISSUES - PROPOSED SOLUTION

ACE - Master

GPS ISSUES - PROPOSED SOLUTION

AT&T will be reaching out to those who responded to Dmitiry's post requesting information within the next 24 hours. They may have a fix so please follow their instructions and then post back here, and to Dmitiry if it works or doesn't work.

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MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 1 of 22
ACE - Professor

Re: GPS ISSUES - PROPOSED SOLUTION

What is a "Neighbor List"?  I'm not familiar with that.  Does it have anything to do with the Approved User List?    Otto?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 22
ACE - Master

Re: GPS ISSUES - PROPOSED SOLUTION

The "neighbor list" has to do with the vertical handing over to the local macrocells (towers). During activation, the MicroCell will "look for" any local towers within its range and build a list (based on tower id info) so that the calls can be quickly handed over to the phone in the form of a "neighbor list". I'm not sure how that that would relate to the OPs issues. Have to think on that some more.

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MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 22
Tutor

Re: GPS ISSUES - PROPOSED SOLUTION

Posted this in another thread, but feel it needs more exposure.......BOTTOM line this IS a E-911 issue(for at least 85% of us)...........and AT&T either needs to man up and correct the Database's OR modify the allowable verification distance's and delete the need for tower matching (around here in OKLA the nearest tower to me is 5-6 miles) because some of us don't really have a strong enough signal from any of them to do a Microcell much good...their should be a way to modify on an individual basis these type issues....and yes I have exchanged the microcell and the new one is doing EXACTLY the same as the one that WAS working for OVER a year non stop. I am a retired Electronics Technician and 2way Radio Technician and these Microcells are nothing more than a digitized Repeater (similar to 800mhz trunked radio systems) with GPS tied in and database verification...........ALL quickly, fixable IF you Have any Idea how to do it and Have access to the right equipment.

 

 

 

I am having the same problem. Around the 1st of March my microcell that had been sitting on a shelf humming away for over a year went to blinking 3G light. Now almost 2 months into this.....

This is the problem that is occuring.......After the 1st of this year (different timing for various area's) the Phase II of E-911 implementation began......I know that google earthing, talking with the people that did the survey (probably at his kitchen table) and checking, that although my house is in the same place (NW Okla, very rural) that nearly any database that can even find my location or address puts me 3 miles East of where I really am.

AT&T contracted this surveying out to multiple independant parties and they have turned in "NEW" information to the E-911 system and it appear's that these parties have done a very haphazard and poorly conducted review of addressing. From what I've put together very few of these contractor's used any GPS verification of address's and merely relied on maps and various other unverified information, then turned it in to the Wireless Carrier's.

This is a problem that will cause a very BLACK eye, especially to AT&T.

The lack of any oversite by the Wireless Carrier's or many of the E911 director's in the various state's has created a very hazardous state for many that may some day have to reliy on Emergency service's ...............not to mention the lack of wireless access.

 

AT&T need to get these contractor's back out quickly into the field with strict guidelines and proper maps ANNNNDDDD Gps to verify at the very least the customer's address's that are having the problems.....Then they need to go to the States E911 commission member's and raise a little ........weeeeellll.

 

This keeps up much longer and they are going to lose a 20+ yr customer here. I am working with a Teir 4 person now and have been for over 3 weeks and still no resolution.......as the individual who did the E911 for AT&T here basically flat refuse's to admit he made massive error's and he even told AT&T rep that he wouldn't fix it.

 

People add your E911 people in your state's and counties to your call and complain list...this is a massive, massive screw up a unheard of proportion.

 

Also I am suspecting that some issues are aggravated by some of the major internet backbone carrier's that are making changes, especially in the SSL certificates of their web servers and this MAY be biting some as I suspect that their is some kind of certificate matching that the Microcell software does to verify security in addition to the location data.

 

This is an issue that could use massive media coverage, because AT&T is going to keep bouncing everyone around until it bite's their bottom line!

 

Like I said I am in very Rural NW Okla, but my microcell worked perfectly until around the 1st of March. I am now sitting on a (more money) Static IP, ALL port blocking removed,

6 mb, Fiber OPTIC line from my ISP's server farm to my house and have spent several hours overall on the phone with the IT guys coordinating this end......But UNTIL AT&T get's off their collective duff's and actually does something ain't nuthin gona git better!

Message 18 of 22
ACE - Professor

Re: GPS ISSUES - PROPOSED SOLUTION

@ Satar

 

I recognize your frustration but let's keep the posts to one thread.  It makes it easier for Otto and I to track the progress of help for individuals who post on this forum looking for assistance. 

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 22
ACE - Master

Re: GPS ISSUES - PROPOSED SOLUTION

Agreed. I'm back but need a day to look over you issue in detail.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 22
Highlighted
Contributor

I am currently dealing with the Gps address issue. What I...

I am currently dealing with the Gps address issue. What I want to know is how long did it take ATT to fix the issue after there was a case created for the issue. Mine has "been sent to a team" so what exactly does that mean?
Message 21 of 22
ACE - Master

Re: I am currently dealing with the Gps address issue. What I...

If your problem is truly related to the GPS/locational database  problem then it could take some time. The reason being is that each of the cases is treated individually because they aren't "global" in the sense that everyone in your MicroCell Service Area is having the same issue so they have to look very closely at your account information which requires AT&T's IT Department to get involved. Did you call support or send a PM to CustomerCare (link in my sig)?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 22
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