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Posted Mar 28, 2014
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GPS ISSUES - PROPOSED SOLUTION

AT&T will be reaching out to those who responded to Dmitiry's post requesting information within the next 24 hours. They may have a fix so please follow their instructions and then post back here, and to Dmitiry if it works or doesn't work.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

AT&T will be reaching out to those who responded to Dmitiry's post requesting information within the next 24 hours. They may have a fix so please follow their instructions and then post back here, and to Dmitiry if it works or doesn't work.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

GPS ISSUES - PROPOSED SOLUTION

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Apr 7, 2014 5:06:33 PM
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Hello,

 

On 3/26/2014 I accidently unplugged my Mcell thinking it was my printer. Now I am unable to get my Mcell to connect. I keep getting a error message ERROR 102 the registered address does not match the actual device location.

This has happened to me in the pass, I started keeping a log. It seems that everytime that AT & T or Mcell updates their syste this happens. The last time this happened it reached the 3rd level of support and somehow somebody on that end was able to resolve it that was 11/13/2013.

I now have had a case opened since 03/27/2014. So far I have not had any logical answers. I have been told to replace the Mcell, which I tried that last year and it did not work. Not even logical to replace it if it is unable to locate me, how is a new one going to find me. I have done all the things that they have requested of me.

I have been calling 1 800 331 0500 they just say the case is still opened. I stopped by my local At & T store and was told my one of the employees that several people have come into their store complaining of the same problem. I was told that I needed to call my internet provider because that is where the problem was, with my IP address. That my interenet provider had me located wrong. I called my internet provider and they checked out everything and can see not problems. This also doesn't make sense to me, IP addresses change every 8-24 hrs.

This seems to me to be a major problem with Mcell  since my local store said over 8 people had stopped in their store, in the last week, for the same reason. I was even told to change my internet provider, This is not an option for me, Time warner wants to charge me 1000.00 to run a line to my house.

I have been using my Mcell for over 3 years, how can all of a sudden the GPS locator not be able to find me.

Please advise, I am very frustrated and do not know what to do, it is very critical that I have phone reception, at the moment I an unable to get phone calls or text messages.

Thank you in advance for any help with this,

Diane

 

Hello,

 

On 3/26/2014 I accidently unplugged my Mcell thinking it was my printer. Now I am unable to get my Mcell to connect. I keep getting a error message ERROR 102 the registered address does not match the actual device location.

This has happened to me in the pass, I started keeping a log. It seems that everytime that AT & T or Mcell updates their syste this happens. The last time this happened it reached the 3rd level of support and somehow somebody on that end was able to resolve it that was 11/13/2013.

I now have had a case opened since 03/27/2014. So far I have not had any logical answers. I have been told to replace the Mcell, which I tried that last year and it did not work. Not even logical to replace it if it is unable to locate me, how is a new one going to find me. I have done all the things that they have requested of me.

I have been calling 1 800 331 0500 they just say the case is still opened. I stopped by my local At & T store and was told my one of the employees that several people have come into their store complaining of the same problem. I was told that I needed to call my internet provider because that is where the problem was, with my IP address. That my interenet provider had me located wrong. I called my internet provider and they checked out everything and can see not problems. This also doesn't make sense to me, IP addresses change every 8-24 hrs.

This seems to me to be a major problem with Mcell  since my local store said over 8 people had stopped in their store, in the last week, for the same reason. I was even told to change my internet provider, This is not an option for me, Time warner wants to charge me 1000.00 to run a line to my house.

I have been using my Mcell for over 3 years, how can all of a sudden the GPS locator not be able to find me.

Please advise, I am very frustrated and do not know what to do, it is very critical that I have phone reception, at the moment I an unable to get phone calls or text messages.

Thank you in advance for any help with this,

Diane

 

Re: GPS ISSUES

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Apr 7, 2014 7:30:00 PM
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ACE - Master

IP addresses change every 8-24 hours? What kind of connection do you have? TWC did have some serious issues a few months back when they updated their network boxes causing the MicroCell to lose connectivity.

 

Unplugging your MicroCell should not cause you to lose connectivity once you re-establish power. Where are you located? Just city, state, and zip. There have been some GPS/address issues reported earlier but a lot of them have been fixed. I would power cycle your modem and router first and see if you can activate again. If that doesn't work, try a hard reset:

 

turn off the power to the MicroCell

hold in the reset button on the back of the MicroCell (you'll need a paperclip) and restore the power

keep holding in the reset button for about 30 seconds


The MicroCell should go thru the entire Initial Activation sequence because you've just set it back to default setting so it needs to phone home, download any updates that may be available, check the local tower for signal strength, and establish activation.

 

I assume that you haven't moved it or changed its position from where it was working fine before.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

IP addresses change every 8-24 hours? What kind of connection do you have? TWC did have some serious issues a few months back when they updated their network boxes causing the MicroCell to lose connectivity.

 

Unplugging your MicroCell should not cause you to lose connectivity once you re-establish power. Where are you located? Just city, state, and zip. There have been some GPS/address issues reported earlier but a lot of them have been fixed. I would power cycle your modem and router first and see if you can activate again. If that doesn't work, try a hard reset:

 

turn off the power to the MicroCell

hold in the reset button on the back of the MicroCell (you'll need a paperclip) and restore the power

keep holding in the reset button for about 30 seconds


The MicroCell should go thru the entire Initial Activation sequence because you've just set it back to default setting so it needs to phone home, download any updates that may be available, check the local tower for signal strength, and establish activation.

 

I assume that you haven't moved it or changed its position from where it was working fine before.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES

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Apr 8, 2014 9:00:18 AM
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ACE - Professor

ISP IP address leases can expire over a variety of time periods but I fail to see how that has anything to do with the poster's Mcell problem.  That AT&T store employee who said that the Mcell uses an IP address to locate a Mcell doesn't have a clue as to how the Mcell works.

 

We'll see if the power cycle/hard reset has any effect.  The poster didn't indicate that they had tried that yet.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

ISP IP address leases can expire over a variety of time periods but I fail to see how that has anything to do with the poster's Mcell problem.  That AT&T store employee who said that the Mcell uses an IP address to locate a Mcell doesn't have a clue as to how the Mcell works.

 

We'll see if the power cycle/hard reset has any effect.  The poster didn't indicate that they had tried that yet.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES

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Apr 8, 2014 9:11:09 AM
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ACE - Master

Agree.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Agree.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES

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Apr 8, 2014 12:58:06 PM
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Hi
Yes I have done all the power reconnects. With my modem and the mcell. I have deactivated and reinstalled the mcell.
I have pushed the reset on the mcell. I get the same message. Error 102 registered address does not match the location.
I am in Denmark Maine 04022.
I have been working with the techs and have done everything possible. It just doesn't make sense that for 3 years my mcell worked perfectly and now it can not locate me.
I just got off the phone with AT&T and they are telling me they are sending me a new unit. Something to do with the update that they did and my mcell not accepting it.
We shall see if the new unit will work.
The AT & T store employee in Windham Maine is telling everyone that it's because of their internet provider and our IP address. He telling people to change their internet provider.
My provider is Fairpoint.
Diane
Hi
Yes I have done all the power reconnects. With my modem and the mcell. I have deactivated and reinstalled the mcell.
I have pushed the reset on the mcell. I get the same message. Error 102 registered address does not match the location.
I am in Denmark Maine 04022.
I have been working with the techs and have done everything possible. It just doesn't make sense that for 3 years my mcell worked perfectly and now it can not locate me.
I just got off the phone with AT&T and they are telling me they are sending me a new unit. Something to do with the update that they did and my mcell not accepting it.
We shall see if the new unit will work.
The AT & T store employee in Windham Maine is telling everyone that it's because of their internet provider and our IP address. He telling people to change their internet provider.
My provider is Fairpoint.
Diane

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 8, 2014 1:06:34 PM
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ACE - Master

The AT&T store employee doesn't know what he is talking about. Most of them don't know how the MicroCell works so asking them for help is an exercise in futility. I"m going to link your post to the Admins so they can look into this. In the meantime, I'd PM CustomerCare (link in my sig) detailing your problem, what  you have done to correct it, your account information, the best way to contact you, and most importantly, your location.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The AT&T store employee doesn't know what he is talking about. Most of them don't know how the MicroCell works so asking them for help is an exercise in futility. I"m going to link your post to the Admins so they can look into this. In the meantime, I'd PM CustomerCare (link in my sig) detailing your problem, what  you have done to correct it, your account information, the best way to contact you, and most importantly, your location.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 8, 2014 1:35:35 PM
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I agree with you on that. Thank you for any help! I have a case number if needed.
I agree with you on that. Thank you for any help! I have a case number if needed.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 8, 2014 1:54:52 PM
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ACE - Master

I've sent a message to the Admins and linked your post. Please PM CustomerCare though.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I've sent a message to the Admins and linked your post. Please PM CustomerCare though.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 12, 2014 8:21:59 PM
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Starting April 9th I get a GPS location mismatch Error 102. I have not moved the MicroCell and the address entered is the physical location of the device. I have power cycled it several times. I called Customer Support and they reset it online, but it never got past the GPS/Location in Step 3 of 4 of the Activation.

 

I have re-activated the cell online as well, but it's still says Error 102 (FTC 231 in Step 3 of 4). I live in Fort Worth, and have Charter internet. I would like to also know the GPS coordinates reported by the MicroCell.

 

I have sent a PM to ATT Customer Care.

Starting April 9th I get a GPS location mismatch Error 102. I have not moved the MicroCell and the address entered is the physical location of the device. I have power cycled it several times. I called Customer Support and they reset it online, but it never got past the GPS/Location in Step 3 of 4 of the Activation.

 

I have re-activated the cell online as well, but it's still says Error 102 (FTC 231 in Step 3 of 4). I live in Fort Worth, and have Charter internet. I would like to also know the GPS coordinates reported by the MicroCell.

 

I have sent a PM to ATT Customer Care.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 12, 2014 10:51:55 PM
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ACE - Master

Have you done a hard reset?

 

Disconnect the power to the MicroCell

Hold in the reset button on the back (use a paperclip)

Restore the power while still holding in the reset button for about 30 seconds

 

Let us know if that works. I don't know if AT&T can, or will tell you what GPS coordinates are being sent to AT&T. My feeling is that the GPS coordinates are correct it's the process of matching them to the physical address that seems to be the problem even though your address may be correct on the activation page.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Have you done a hard reset?

 

Disconnect the power to the MicroCell

Hold in the reset button on the back (use a paperclip)

Restore the power while still holding in the reset button for about 30 seconds

 

Let us know if that works. I don't know if AT&T can, or will tell you what GPS coordinates are being sent to AT&T. My feeling is that the GPS coordinates are correct it's the process of matching them to the physical address that seems to be the problem even though your address may be correct on the activation page.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 13, 2014 4:21:01 PM
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Hi Auto Pylot. Many thanks for helping now and in the past.

 

I did the hard reset as suggested. No go. Then I deleted and added the MicroCell and still no go.

 

Let me know if this is the correct topic to follow. Seems that a lot of people are having this issue and are starting several different topics.

 

Also the AT&T Customer Service rep said that a lot of people have been having this issue. I think that this issue is probably about 99% AT&T related vs. the ISP (Charter).

 

Maybe AT&T set the GPS accuracy allowance to zero??? because the physical location matches the address entered in the settings.

 

I haven't received a response to the PM to AT&T CS yet.

 

Thanks

Hi Auto Pylot. Many thanks for helping now and in the past.

 

I did the hard reset as suggested. No go. Then I deleted and added the MicroCell and still no go.

 

Let me know if this is the correct topic to follow. Seems that a lot of people are having this issue and are starting several different topics.

 

Also the AT&T Customer Service rep said that a lot of people have been having this issue. I think that this issue is probably about 99% AT&T related vs. the ISP (Charter).

 

Maybe AT&T set the GPS accuracy allowance to zero??? because the physical location matches the address entered in the settings.

 

I haven't received a response to the PM to AT&T CS yet.

 

Thanks

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 13, 2014 4:40:00 PM
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ACE - Master

Yeah, the threads kind of got mixed up. For your issue, it might be best to start a new thread, New GPS Issue, or something like that so we can keep help directed to you consistent.

 

The folks who initially reported GPS issues were directed to Dmitiry (an actual AT&T employee and Mod) who sort of consolidated the issues and got support/engineers to fix it. I can't tell you what the actual problem was or how AT&T fixed it (my priviledges only go so far Smiley Wink) but I have my suspicions. From what I understand, the hard reset fixed practically all of them so you may have to pm Dmitiry as well as CustomerCare. I'll give him a heads up. I can't say one way or another if the ISP (Charter) was the problem or not. There's another poster here who has Charter here on the West Coast and he hasn't had any issues at all (neither have I for that matter). Keep us posted.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Yeah, the threads kind of got mixed up. For your issue, it might be best to start a new thread, New GPS Issue, or something like that so we can keep help directed to you consistent.

 

The folks who initially reported GPS issues were directed to Dmitiry (an actual AT&T employee and Mod) who sort of consolidated the issues and got support/engineers to fix it. I can't tell you what the actual problem was or how AT&T fixed it (my priviledges only go so far Smiley Wink) but I have my suspicions. From what I understand, the hard reset fixed practically all of them so you may have to pm Dmitiry as well as CustomerCare. I'll give him a heads up. I can't say one way or another if the ISP (Charter) was the problem or not. There's another poster here who has Charter here on the West Coast and he hasn't had any issues at all (neither have I for that matter). Keep us posted.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 17, 2014 7:39:27 AM
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Hello Otto,

 

I spoke w/AT&T CS and they asked that I hard reset the device (holding the reset button for only 15s), but that did not resolve the GPS coordinate mismatch Error 102.

 

I took the Microcell to my office and it activated in less than 5 minutes. Then I took the Microcell back home and it activated in 5 hours.

 

I did not delete/add the Microcell. I just activated a New location.

 

I'm guessing that it was the forced Neighbor List change in both locations that ultimately got it working.

 

This was the 2nd outtage in 4 months since initial installation. The first outtage happened w/2 months of usage and lasted for 2 weeks and was caused and resolved by Charter and was extremely difficult to get resolved since it was a Charter issue. This 2nd outtage happened 2 months after the first and lasted one week. The ATT CS rep says they did not do anything on their side to resolve the 2nd outtage. I suspect that AT&T made some Neighbor list changes in our area which caused the 2nd outtage.

 

Sadly I don't think that most people would go thru this hassle.

 

I have and have had at least a dozen VOIP services and none of them am I forced to use E911 E911 services should be optional with AT&T.

 

Thanks for your help contacting Dmitriy and in the past.

 

Regards

Hello Otto,

 

I spoke w/AT&T CS and they asked that I hard reset the device (holding the reset button for only 15s), but that did not resolve the GPS coordinate mismatch Error 102.

 

I took the Microcell to my office and it activated in less than 5 minutes. Then I took the Microcell back home and it activated in 5 hours.

 

I did not delete/add the Microcell. I just activated a New location.

 

I'm guessing that it was the forced Neighbor List change in both locations that ultimately got it working.

 

This was the 2nd outtage in 4 months since initial installation. The first outtage happened w/2 months of usage and lasted for 2 weeks and was caused and resolved by Charter and was extremely difficult to get resolved since it was a Charter issue. This 2nd outtage happened 2 months after the first and lasted one week. The ATT CS rep says they did not do anything on their side to resolve the 2nd outtage. I suspect that AT&T made some Neighbor list changes in our area which caused the 2nd outtage.

 

Sadly I don't think that most people would go thru this hassle.

 

I have and have had at least a dozen VOIP services and none of them am I forced to use E911 E911 services should be optional with AT&T.

 

Thanks for your help contacting Dmitriy and in the past.

 

Regards

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 17, 2014 8:31:50 AM
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ACE - Master

I don't think it was the E911 issue per se. There are still some isolated issues with the way the MicroCell receives the GPS coordinates and then matches it to some sort of locational database. The correct physical address is important for E911 but it also confirms that the initial location of the MicroCell is within a MicroCell Service Area and that the account holder information is current and correct. What  you basically did was register your MicroCell at another location that isn't having issues and then moved it back home. That's like registering your MicroCell and then taking it to your summer home for example, which is one of the "features" of the MicroCell.

 

Charter in the Dallas-Ft. Worth area has been a real pain with all kinds of issues once they started upgrading their network boxes. Whether they had anything to do with this locational issue or not is hard to say. Probably not, but we do see lots of issues from your area. Don't know why.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I don't think it was the E911 issue per se. There are still some isolated issues with the way the MicroCell receives the GPS coordinates and then matches it to some sort of locational database. The correct physical address is important for E911 but it also confirms that the initial location of the MicroCell is within a MicroCell Service Area and that the account holder information is current and correct. What  you basically did was register your MicroCell at another location that isn't having issues and then moved it back home. That's like registering your MicroCell and then taking it to your summer home for example, which is one of the "features" of the MicroCell.

 

Charter in the Dallas-Ft. Worth area has been a real pain with all kinds of issues once they started upgrading their network boxes. Whether they had anything to do with this locational issue or not is hard to say. Probably not, but we do see lots of issues from your area. Don't know why.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 17, 2014 8:34:51 AM
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ACE - Professor

What is a "Neighbor List"?  I'm not familiar with that.  Does it have anything to do with the Approved User List?    Otto?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

What is a "Neighbor List"?  I'm not familiar with that.  Does it have anything to do with the Approved User List?    Otto?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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Apr 17, 2014 9:10:41 AM
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ACE - Master
Edited by OttoPylot on Apr 17, 2014 at 9:12:51 AM

The "neighbor list" has to do with the vertical handing over to the local macrocells (towers). During activation, the MicroCell will "look for" any local towers within its range and build a list (based on tower id info) so that the calls can be quickly handed over to the phone in the form of a "neighbor list". I'm not sure how that that would relate to the OPs issues. Have to think on that some more.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The "neighbor list" has to do with the vertical handing over to the local macrocells (towers). During activation, the MicroCell will "look for" any local towers within its range and build a list (based on tower id info) so that the calls can be quickly handed over to the phone in the form of a "neighbor list". I'm not sure how that that would relate to the OPs issues. Have to think on that some more.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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May 3, 2014 2:43:12 AM
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Posted this in another thread, but feel it needs more exposure.......BOTTOM line this IS a E-911 issue(for at least 85% of us)...........and AT&T either needs to man up and correct the Database's OR modify the allowable verification distance's and delete the need for tower matching (around here in OKLA the nearest tower to me is 5-6 miles) because some of us don't really have a strong enough signal from any of them to do a Microcell much good...their should be a way to modify on an individual basis these type issues....and yes I have exchanged the microcell and the new one is doing EXACTLY the same as the one that WAS working for OVER a year non stop. I am a retired Electronics Technician and 2way Radio Technician and these Microcells are nothing more than a digitized Repeater (similar to 800mhz trunked radio systems) with GPS tied in and database verification...........ALL quickly, fixable IF you Have any Idea how to do it and Have access to the right equipment.

 

 

 

I am having the same problem. Around the 1st of March my microcell that had been sitting on a shelf humming away for over a year went to blinking 3G light. Now almost 2 months into this.....

This is the problem that is occuring.......After the 1st of this year (different timing for various area's) the Phase II of E-911 implementation began......I know that google earthing, talking with the people that did the survey (probably at his kitchen table) and checking, that although my house is in the same place (NW Okla, very rural) that nearly any database that can even find my location or address puts me 3 miles East of where I really am.

AT&T contracted this surveying out to multiple independant parties and they have turned in "NEW" information to the E-911 system and it appear's that these parties have done a very haphazard and poorly conducted review of addressing. From what I've put together very few of these contractor's used any GPS verification of address's and merely relied on maps and various other unverified information, then turned it in to the Wireless Carrier's.

This is a problem that will cause a very BLACK eye, especially to AT&T.

The lack of any oversite by the Wireless Carrier's or many of the E911 director's in the various state's has created a very hazardous state for many that may some day have to reliy on Emergency service's ...............not to mention the lack of wireless access.

 

AT&T need to get these contractor's back out quickly into the field with strict guidelines and proper maps ANNNNDDDD Gps to verify at the very least the customer's address's that are having the problems.....Then they need to go to the States E911 commission member's and raise a little ........weeeeellll.

 

This keeps up much longer and they are going to lose a 20+ yr customer here. I am working with a Teir 4 person now and have been for over 3 weeks and still no resolution.......as the individual who did the E911 for AT&T here basically flat refuse's to admit he made massive error's and he even told AT&T rep that he wouldn't fix it.

 

People add your E911 people in your state's and counties to your call and complain list...this is a massive, massive screw up a unheard of proportion.

 

Also I am suspecting that some issues are aggravated by some of the major internet backbone carrier's that are making changes, especially in the SSL certificates of their web servers and this MAY be biting some as I suspect that their is some kind of certificate matching that the Microcell software does to verify security in addition to the location data.

 

This is an issue that could use massive media coverage, because AT&T is going to keep bouncing everyone around until it bite's their bottom line!

 

Like I said I am in very Rural NW Okla, but my microcell worked perfectly until around the 1st of March. I am now sitting on a (more money) Static IP, ALL port blocking removed,

6 mb, Fiber OPTIC line from my ISP's server farm to my house and have spent several hours overall on the phone with the IT guys coordinating this end......But UNTIL AT&T get's off their collective duff's and actually does something ain't nuthin gona git better!

Posted this in another thread, but feel it needs more exposure.......BOTTOM line this IS a E-911 issue(for at least 85% of us)...........and AT&T either needs to man up and correct the Database's OR modify the allowable verification distance's and delete the need for tower matching (around here in OKLA the nearest tower to me is 5-6 miles) because some of us don't really have a strong enough signal from any of them to do a Microcell much good...their should be a way to modify on an individual basis these type issues....and yes I have exchanged the microcell and the new one is doing EXACTLY the same as the one that WAS working for OVER a year non stop. I am a retired Electronics Technician and 2way Radio Technician and these Microcells are nothing more than a digitized Repeater (similar to 800mhz trunked radio systems) with GPS tied in and database verification...........ALL quickly, fixable IF you Have any Idea how to do it and Have access to the right equipment.

 

 

 

I am having the same problem. Around the 1st of March my microcell that had been sitting on a shelf humming away for over a year went to blinking 3G light. Now almost 2 months into this.....

This is the problem that is occuring.......After the 1st of this year (different timing for various area's) the Phase II of E-911 implementation began......I know that google earthing, talking with the people that did the survey (probably at his kitchen table) and checking, that although my house is in the same place (NW Okla, very rural) that nearly any database that can even find my location or address puts me 3 miles East of where I really am.

AT&T contracted this surveying out to multiple independant parties and they have turned in "NEW" information to the E-911 system and it appear's that these parties have done a very haphazard and poorly conducted review of addressing. From what I've put together very few of these contractor's used any GPS verification of address's and merely relied on maps and various other unverified information, then turned it in to the Wireless Carrier's.

This is a problem that will cause a very BLACK eye, especially to AT&T.

The lack of any oversite by the Wireless Carrier's or many of the E911 director's in the various state's has created a very hazardous state for many that may some day have to reliy on Emergency service's ...............not to mention the lack of wireless access.

 

AT&T need to get these contractor's back out quickly into the field with strict guidelines and proper maps ANNNNDDDD Gps to verify at the very least the customer's address's that are having the problems.....Then they need to go to the States E911 commission member's and raise a little ........weeeeellll.

 

This keeps up much longer and they are going to lose a 20+ yr customer here. I am working with a Teir 4 person now and have been for over 3 weeks and still no resolution.......as the individual who did the E911 for AT&T here basically flat refuse's to admit he made massive error's and he even told AT&T rep that he wouldn't fix it.

 

People add your E911 people in your state's and counties to your call and complain list...this is a massive, massive screw up a unheard of proportion.

 

Also I am suspecting that some issues are aggravated by some of the major internet backbone carrier's that are making changes, especially in the SSL certificates of their web servers and this MAY be biting some as I suspect that their is some kind of certificate matching that the Microcell software does to verify security in addition to the location data.

 

This is an issue that could use massive media coverage, because AT&T is going to keep bouncing everyone around until it bite's their bottom line!

 

Like I said I am in very Rural NW Okla, but my microcell worked perfectly until around the 1st of March. I am now sitting on a (more money) Static IP, ALL port blocking removed,

6 mb, Fiber OPTIC line from my ISP's server farm to my house and have spent several hours overall on the phone with the IT guys coordinating this end......But UNTIL AT&T get's off their collective duff's and actually does something ain't nuthin gona git better!

Re: GPS ISSUES - PROPOSED SOLUTION

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May 3, 2014 8:21:08 AM
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ACE - Professor

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I recognize your frustration but let's keep the posts to one thread.  It makes it easier for Otto and I to track the progress of help for individuals who post on this forum looking for assistance. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

@ Satar

 

I recognize your frustration but let's keep the posts to one thread.  It makes it easier for Otto and I to track the progress of help for individuals who post on this forum looking for assistance. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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May 3, 2014 6:42:16 PM
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ACE - Master

Agreed. I'm back but need a day to look over you issue in detail.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Agreed. I'm back but need a day to look over you issue in detail.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GPS ISSUES - PROPOSED SOLUTION

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I am currently dealing with the Gps address issue. What I want to know is how long did it take ATT to fix the issue after there was a case created for the issue. Mine has "been sent to a team" so what exactly does that mean?
I am currently dealing with the Gps address issue. What I want to know is how long did it take ATT to fix the issue after there was a case created for the issue. Mine has "been sent to a team" so what exactly does that mean?

I am currently dealing with the Gps address issue. What I...

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Aug 1, 2014 1:12:42 PM
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ACE - Master

If your problem is truly related to the GPS/locational database  problem then it could take some time. The reason being is that each of the cases is treated individually because they aren't "global" in the sense that everyone in your MicroCell Service Area is having the same issue so they have to look very closely at your account information which requires AT&T's IT Department to get involved. Did you call support or send a PM to CustomerCare (link in my sig)?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

If your problem is truly related to the GPS/locational database  problem then it could take some time. The reason being is that each of the cases is treated individually because they aren't "global" in the sense that everyone in your MicroCell Service Area is having the same issue so they have to look very closely at your account information which requires AT&T's IT Department to get involved. Did you call support or send a PM to CustomerCare (link in my sig)?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I am currently dealing with the Gps address issue. What I...

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