GPS ISSUES - PROPOSED SOLUTION

Hello,

On 3/26/2014 I accidently unplugged my Mcell thinking it was my printer. Now I am unable to get my Mcell to connect. I keep getting a error message ERROR 102 the registered address does not match the actual device location.

This has happened to me in the pass, I started keeping a log. It seems that everytime that AT & T or Mcell updates their syste this happens. The last time this happened it reached the 3rd level of support and somehow somebody on that end was able to resolve it that was 11/13/2013.

I now have had a case opened since 03/27/2014. So far I have not had any logical answers. I have been told to replace the Mcell, which I tried that last year and it did not work. Not even logical to replace it if it is unable to locate me, how is a new one going to find me. I have done all the things that they have requested of me.

I have been calling 1 800 331 0500 they just say the case is still opened. I stopped by my local At & T store and was told my one of the employees that several people have come into their store complaining of the same problem. I was told that I needed to call my internet provider because that is where the problem was, with my IP address. That my interenet provider had me located wrong. I called my internet provider and they checked out everything and can see not problems. This also doesn't make sense to me, IP addresses change every 8-24 hrs.

This seems to me to be a major problem with Mcell  since my local store said over 8 people had stopped in their store, in the last week, for the same reason. I was even told to change my internet provider, This is not an option for me, Time warner wants to charge me 1000.00 to run a line to my house.

I have been using my Mcell for over 3 years, how can all of a sudden the GPS locator not be able to find me.

Please advise, I am very frustrated and do not know what to do, it is very critical that I have phone reception, at the moment I an unable to get phone calls or text messages.

Thank you in advance for any help with this,

Diane

IP addresses change every 8-24 hours? What kind of connection do you have? TWC did have some serious issues a few months back when they updated their network boxes causing the MicroCell to lose connectivity.

Unplugging your MicroCell should not cause you to lose connectivity once you re-establish power. Where are you located? Just city, state, and zip. There have been some GPS/address issues reported earlier but a lot of them have been fixed. I would power cycle your modem and router first and see if you can activate again. If that doesn't work, try a hard reset:

turn off the power to the MicroCell

hold in the reset button on the back of the MicroCell (you'll need a paperclip) and restore the power

keep holding in the reset button for about 30 seconds

The MicroCell should go thru the entire Initial Activation sequence because you've just set it back to default setting so it needs to phone home, download any updates that may be available, check the local tower for signal strength, and establish activation.

I assume that you haven't moved it or changed its position from where it was working fine before.

ISP IP address leases can expire over a variety of time periods but I fail to see how that has anything to do with the poster's Mcell problem.  That AT&T store employee who said that the Mcell uses an IP address to locate a Mcell doesn't have a clue as to how the Mcell works.

We'll see if the power cycle/hard reset has any effect.  The poster didn't indicate that they had tried that yet.

Agree.

The AT&T store employee doesn't know what he is talking about. Most of them don't know how the MicroCell works so asking them for help is an exercise in futility. I"m going to link your post to the Admins so they can look into this. In the meantime, I'd PM CustomerCare (link in my sig) detailing your problem, what  you have done to correct it, your account information, the best way to contact you, and most importantly, your location.

I've sent a message to the Admins and linked your post. Please PM CustomerCare though.

Starting April 9th I get a GPS location mismatch Error 102. I have not moved the MicroCell and the address entered is the physical location of the device. I have power cycled it several times. I called Customer Support and they reset it online, but it never got past the GPS/Location in Step 3 of 4 of the Activation.

I have re-activated the cell online as well, but it's still says Error 102 (FTC 231 in Step 3 of 4). I live in Fort Worth, and have Charter internet. I would like to also know the GPS coordinates reported by the MicroCell.

I have sent a PM to ATT Customer Care.

Have you done a hard reset?

Disconnect the power to the MicroCell

Hold in the reset button on the back (use a paperclip)

Restore the power while still holding in the reset button for about 30 seconds

Let us know if that works. I don't know if AT&T can, or will tell you what GPS coordinates are being sent to AT&T. My feeling is that the GPS coordinates are correct it's the process of matching them to the physical address that seems to be the problem even though your address may be correct on the activation page.