07-17-2014 11:02 AM
It appears that I need to open serveral port on my router to make the unit work; however, I do not know the IP address of the device (I assume it is fixed) and it does not show up in either the network map of the computer or the status of devices/ports on my LinkSys WRT54GS router.
I have solid green indicators for:
and a flashing signal indicator. ATT has been unsuccessful in resolving this after 2 days.
Any assistance in getting this working would be appreciated.
Solved by: Go to Solution.
07-19-2014 10:59 AM
07-19-2014 5:46 PM
I meant only in the realtionship to the MicroCell. One could have a Craig Computer, nitrogen cooled, but it still wouldn't connect if the basic requirements aren't met. Did our responses get munged?
I am not an AT&T employee.
07-20-2014 9:31 AM
07-20-2014 9:54 AM
07-25-2014 6:40 AM
AT&T sent a new microcell and it worked perfectly; however, in order to get it to work we had to do a 15 second reset and three tries to download the software.
Based on the fact that this worked, I tried the same procedure on my old unit and it worked also. it did however stop downloading the software during the first try and we had to do another hard reset and restart the unit after which it completed the software download and finished the installation. As a result, I was able to return the newmicrocell to AT&T for a full refund.
The old one works great and I am using the pass-through capability to allow the device to be placed in a basement window so that the GPS has a clear line of sight to the satellites. It is wonderful to have five bars of signal in the basement and all over the house where I was getting zero bars in the basement and 1 to 2 bars in the rest of the house (best at times).
Thank all of you for your wonderful support and suggestions. Ultimately, an AT&T rep called who was second level trained on the microcell and was able to walk me through the whole installation process. By the way, it took over four hours for the unit to update the software so if you're trying to install one of these you must be patient. The tech indicated that it may take up to 24 hours to complete this process .You also must have port 443 open because that is the communications port that the microcell uses to communicate with the AT&T servers. Once the sport was confirmed everything proceeded normally even though the poor testers indicated that the other AT&T ports were not open.
07-25-2014 9:09 AM
Glad it's working. The router settings are listed in the Tech Guide (which ports have to be open), the hard reset procedure, etc. Four hours to update the firmware sounds suspicious. I think it was more like that AT&T was doing something in the background but no matter. You have a working MicroCell.
I am not an AT&T employee.
07-25-2014 9:30 AM
Great to hear you've been able to get the Mcell working for you!
You can see why I don't take the information that port testing software provides as the truth as it can indicate that a port is blocked when in fact it is open. There are several technical reasons why this happens and I won't bother to go into them here. Suffice to say that there are enough variables envolved in port scanning to question the accuracy of the results of any port checker software.
I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare
01-30-2016 6:07 PM
Hi, Hoping you can help.
I am using Windstream for Internet and it will not aloow SMS or Data through the Microcell. I have opened the ports in the Modem and also made the MAC address static. I still recieve no data. Any ideas what to try next?
- edited 01-30-2016 6:20 PM
the microcell is for voice calls. Data should run through your router and is not through the microcell.
Are you you able to connect to the microcell for voice calls?
More info from out resident expert...
- edited 01-30-2016 7:07 PM
What kind of phone do you have?
Do you leave WiFi enabled on your phone?
Were you using a MicroCell with TruVista?
Can you make voice calls with no problems?
The MicroCell should not be used as your internet connection only. It is meant primarily for voice. Depending on the phone, data will be sent thru your WiFi connection and only voice will be handled by the MicroCell, unless you have an iPhone 6 or greater, then you can use WiFi Calling (WiFi-C).
I am not an AT&T employee.
01-31-2016 4:26 AM
All kinds of Phones. This has nothing to do with a phone. I was using a Microcell with TruVista. The main thing is I work in a work group that uses texting all the time. When you send to multiplle people it becomes an MMS and this is data for AT&T. Now since switching to WS I no longer get MMS.
- edited 01-31-2016 8:58 AM
The most common issue with Andorid-based phones is MMS/SMS. Occassionally, it will happen to an iPhone but usually a resetting of the networks settings corrects the issue. I have no problem with MMS/SMS on my iPhone. In fact, I just sent some pics and messages to my niece in India and they went thru just fine via the MicroCell. A little slower than normal but they were sent and received fine. An Android-based phone can be working just fine but quite often will develop MMS/SMS issues after an OS update.
I will assume that you leave WiFi on all of the time. We recommend that.
If you had no issues at all with TruVista, you haven't made any setup changes (location of the MicroCell) and now you have issues with Windstream, I would look into your Windstream settings or contact them because not all ISP's handle MMS/SMS the same. And some ISP-provided routers just don't play nice with the MicroCell due to default settings.
How many people at any given time are using a single MicroCell? Do you see the same problem when only one person is using the MicroCell? Again, how Windstream handles the VoIP traffic could be a factor. I believe that the white MicroCells can have up to 5 simultaneous calls at one time, unless that has increased. It's been awhile since I looked into that.
If all of the lights on the MicroCell are a solid green (power, GPS, ethernet, 3G), and none of them are blinking or blink when you attempt MMS/SMS, and voice only calls are fine, then the MicroCell is working as designed and that points back to the new hardware and/or how Windstream has your connection configured.
Have you tried a hard reset of the MicroCell? Turn off the power, push a paperclip into the reset button on the back, and while holding in the button, restore power. Keep pushing in the button for about 30 seconds more and then release it. That will force the MicroCell back to factory defaults and start the Initial Activation process all over again. You don't have to do anything with your myAT&T MicroCell again because the unit is already registered.
Have you confirmed that all of the minimum router settings are being met with the new ISP/hardware?
With multiple phones this sounds like a business environment and not a home environment. Business environments can be difficult because a lot of times the end-user doesn't have control over the network and settings, the IT Department does, and if ISP's have been changed, there may be some network settings changed to accomodate the business requirements for the new ISP.
Without more details about how the MicroCell is setup, hardware used, number of users, etc it's difficult for us to troubleshoot accurately.
I am not an AT&T employee.
04-26-2016 2:42 PM
One of the most common topics we see on the forums is regarding the Microcell. Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.
The information contained below is a combination of the great community content, as well as information provided by our Advanced Technical Support team that supports the Microcell every day.
MicroCell LED Guide
Computer LED (only on white model MicroCells)
Network or 3G LED
We also have comprehensive Video content to help you navigate any issues you might be having:
Note: A failing AC adapter can affect any of the LED lights so it’s always a good idea to check the adapter with a voltmeter, especially if the MicroCell is a few years old or you have experienced numerous or unexpected power outages.
You can also find a full list of Microcell support by visiting our Microcell support site!
Thanks again for all your fantastic questions and support, and please comment below if there is anything we’ve missed!
Katie, Community Specialist
AT&T Customer Care
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