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Posted Jul 17, 2014
11:02:34 AM
Does anyone know the IP address of the AT&T 3G Microcell device

It appears that I need to open serveral port on my router to make the unit work; however, I do not know the IP address of the device (I assume it is fixed) and it does not show up in either the network map of the computer or the status of devices/ports on my LinkSys WRT54GS router.

 

I have solid green indicators for:

Power

Internet

GPS

 

and a flashing signal indicator. ATT has been unsuccessful in resolving this after 2 days.

 

Any assistance in getting this working would be appreciated.

It appears that I need to open serveral port on my router to make the unit work; however, I do not know the IP address of the device (I assume it is fixed) and it does not show up in either the network map of the computer or the status of devices/ports on my LinkSys WRT54GS router.

 

I have solid green indicators for:

Power

Internet

GPS

 

and a flashing signal indicator. ATT has been unsuccessful in resolving this after 2 days.

 

Any assistance in getting this working would be appreciated.

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Jul 17, 2014 11:18:54 AM
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ACE - Master

The ip address of the MicroCell is assigned by your router, not AT&T. You will need to access your router's DHCP table to see what the assigned ip address is. You can tell it's the MicroCell by the MicroCell's MAC address (which is listed on the bottom of the unit on a small sticker). If you don't see an assigned ip address for the MicroCell then you'll need to check your router settings to see why the MicroCell in not being assinged an ip address. Make sure DHCP in enabled in the router. See the Tech Guide (link in my sig) for more information.

 

Did you purchase the MicroCell from AT&T or from a third party like eBay or Craig's List?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 17, 2014 11:18:54 AM
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ACE - Master

The ip address of the MicroCell is assigned by your router, not AT&T. You will need to access your router's DHCP table to see what the assigned ip address is. You can tell it's the MicroCell by the MicroCell's MAC address (which is listed on the bottom of the unit on a small sticker). If you don't see an assigned ip address for the MicroCell then you'll need to check your router settings to see why the MicroCell in not being assinged an ip address. Make sure DHCP in enabled in the router. See the Tech Guide (link in my sig) for more information.

 

Did you purchase the MicroCell from AT&T or from a third party like eBay or Craig's List?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The ip address of the MicroCell is assigned by your router, not AT&T. You will need to access your router's DHCP table to see what the assigned ip address is. You can tell it's the MicroCell by the MicroCell's MAC address (which is listed on the bottom of the unit on a small sticker). If you don't see an assigned ip address for the MicroCell then you'll need to check your router settings to see why the MicroCell in not being assinged an ip address. Make sure DHCP in enabled in the router. See the Tech Guide (link in my sig) for more information.

 

Did you purchase the MicroCell from AT&T or from a third party like eBay or Craig's List?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 17, 2014 5:38:26 PM
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ACE - Professor

Unless you assign a static IP address to your Mcell in your router settings, the router will assign an IP address to the router that can change over time (dynamic).  The Mcell will not show up on your computer's network map.

 

If the Mcell is connected to your Linksys, it should show up on the Linksys admin page labeled: Status>Local Network.  On that page you should click on the DHCP Client Table button.  The Mcell's MAC address should be listed there with the associated IP address that the router has assigned to your Mcell.

 

Has your Mcell ever worked?  What kind of modem do you have?

 

You may need to try resetting your router and starting over again.

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Unless you assign a static IP address to your Mcell in your router settings, the router will assign an IP address to the router that can change over time (dynamic).  The Mcell will not show up on your computer's network map.

 

If the Mcell is connected to your Linksys, it should show up on the Linksys admin page labeled: Status>Local Network.  On that page you should click on the DHCP Client Table button.  The Mcell's MAC address should be listed there with the associated IP address that the router has assigned to your Mcell.

 

Has your Mcell ever worked?  What kind of modem do you have?

 

You may need to try resetting your router and starting over again.

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 6:07:33 AM
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Tutor

How do I set a fixed IP address for my MAC address?

 

I have a LinkSys WRT54GS router and the MAC address for the MicroCell does show up.

 

Bill

How do I set a fixed IP address for my MAC address?

 

I have a LinkSys WRT54GS router and the MAC address for the MicroCell does show up.

 

Bill

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 7:10:27 AM
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Info for all - after checking the Linksys WRT54GL/GS does not support assignment of a static IP address from a MAC address.

 

Looks like I'm stuck as the Port testing SW indicates that ports 123, 500, and 4500 are blocked and they are open on the Router and the cable modem is a pass-through. Comcast indicates that they are not blocking the ports so linksys must be.

 

Back to ATT support!

 

Bill

Info for all - after checking the Linksys WRT54GL/GS does not support assignment of a static IP address from a MAC address.

 

Looks like I'm stuck as the Port testing SW indicates that ports 123, 500, and 4500 are blocked and they are open on the Router and the cable modem is a pass-through. Comcast indicates that they are not blocking the ports so linksys must be.

 

Back to ATT support!

 

Bill

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 8:40:24 AM
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ACE - Master

AT&T support will probably not be able to help you with your router settings. I know it sounds harsh but the end-user is responsible for setting up and maintaining their own network, and that includes working with the router mfr and/or the ISP for configuration. If  you think about it, there are so many different routers, ISP's, and home networks that it would be impossible for AT&T to be current on firmware and configuration how-to's for equipment that isn't theirs. They list, in my Tech Guide, and elsewhere what the basic router configurations have to be and then it's up to you to meet those conditions. There may be some here who have your router and can walk you thru the config setup but it  won't be AT&T.

 

I do find it a little hard to believe that the WRT54GL/GS doesn't support the use of a MAC address for assigning a static IP address but it's been a long time since I've used a Linksys. What about a firmware update? Is there one available or are you on the most current build? And, don't always believe what Comcast, or any ISP tells you. It could be an upstream switch between them and AT&T that is failing. AT&T support can check and see if those ports are blocked but that's about all they can do. They can't tell Comcast to fix it because Comcast is notoriously un-cooperative with their competition.

 

Why don't you explain to us how you have your setup in a little detail and maybe there's something that has been ovelooked that we can help you with.

 

I also asked  you if your MicroCell was purchased from AT&T or did you buy it used. If used, it could be defective.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

AT&T support will probably not be able to help you with your router settings. I know it sounds harsh but the end-user is responsible for setting up and maintaining their own network, and that includes working with the router mfr and/or the ISP for configuration. If  you think about it, there are so many different routers, ISP's, and home networks that it would be impossible for AT&T to be current on firmware and configuration how-to's for equipment that isn't theirs. They list, in my Tech Guide, and elsewhere what the basic router configurations have to be and then it's up to you to meet those conditions. There may be some here who have your router and can walk you thru the config setup but it  won't be AT&T.

 

I do find it a little hard to believe that the WRT54GL/GS doesn't support the use of a MAC address for assigning a static IP address but it's been a long time since I've used a Linksys. What about a firmware update? Is there one available or are you on the most current build? And, don't always believe what Comcast, or any ISP tells you. It could be an upstream switch between them and AT&T that is failing. AT&T support can check and see if those ports are blocked but that's about all they can do. They can't tell Comcast to fix it because Comcast is notoriously un-cooperative with their competition.

 

Why don't you explain to us how you have your setup in a little detail and maybe there's something that has been ovelooked that we can help you with.

 

I also asked  you if your MicroCell was purchased from AT&T or did you buy it used. If used, it could be defective.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 8:54:35 AM
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ACE - Professor

Comcast Xfinity blocks ports 25, 68, 135-139, 161-162, 445, 520 and 1080 for user security reasons.  These are not the ports that the Mcell uses.

 

I wouldn't completely trust the port testing software as they are known to indicate a port is blocked when it is not.

 

You are correct in your statement that your Linksys router firmware does not support static IP address assignments by MAC address, but there is a way around this.  You can replace the Linksys firmware on your router with open-source firmware like DD-WRT, which will allow you to do DHCP reservations.

 

You have a rather ancient router in the WRT54GS and if you don't want to mess with the open-source firmware installation, you could replace your router with one that is of current technology and speed.  Your router only supports 802.11 b/g standards.  I would consider a router that supports 802.11 b/g/n standards.

 

That all being said, have you tried connecting your Mcell directly to your modem, bypassing the router?  This is called the alternate setup and is covered in the Tech Guide.  If you can connect to the internet with the Mcell using this setup, then your router is the problem and this needs to be determined first before doing any router changes.

 

When we ask you questions, please make every effort to answer all of them as it helps us troubleshoot your problem.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Comcast Xfinity blocks ports 25, 68, 135-139, 161-162, 445, 520 and 1080 for user security reasons.  These are not the ports that the Mcell uses.

 

I wouldn't completely trust the port testing software as they are known to indicate a port is blocked when it is not.

 

You are correct in your statement that your Linksys router firmware does not support static IP address assignments by MAC address, but there is a way around this.  You can replace the Linksys firmware on your router with open-source firmware like DD-WRT, which will allow you to do DHCP reservations.

 

You have a rather ancient router in the WRT54GS and if you don't want to mess with the open-source firmware installation, you could replace your router with one that is of current technology and speed.  Your router only supports 802.11 b/g standards.  I would consider a router that supports 802.11 b/g/n standards.

 

That all being said, have you tried connecting your Mcell directly to your modem, bypassing the router?  This is called the alternate setup and is covered in the Tech Guide.  If you can connect to the internet with the Mcell using this setup, then your router is the problem and this needs to be determined first before doing any router changes.

 

When we ask you questions, please make every effort to answer all of them as it helps us troubleshoot your problem.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 9:53:36 AM
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ACE - Master

Good info. Thanks.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Good info. Thanks.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 11:27:58 AM
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Thanks for the feedback. The device was bought new from ATT but is now out of warranty - worked for two years then stopped.

 

System: GigaByte MB core i7 cpu (8 threads), 16gB RAM, 240 GB SSD, 2X1 GB Raid 1TB HDDs primary data, 2X1 GB RAID 1TB HDDs data backup), 1 512GB Removeable HDD off site rotate weekly. 1KW modular PS,  HAF full tower case. Comcast HS internet, Norton security suite.

 

 

I have tried alternate configurations for the Microcell including attaching it directly to the cable modem (a Motorola SB6120).

 

Normally the modem is connected to a LinkSys WRT54GL which is daisey chained with an Netsys 8 port gigabit switch. I tried attaching the Microcell to 1) the router 2) the switch and 3) directly to the cable modem. The symptoms are slightl different as follows:

 

Attached to either the Router or switch:

1) Power indicator ON

2) Ethernet light ON solid

3) GPS ON solid

4) Signal light blinks at ~ 1 sec rep rate

 

Ports were opened on the Router prior to the above using port triggering - LinkSys indicated that the 3G Microcall could not be assigned a static IP address with this router and recommended a new one (EA6100) which support the MAC static IP capability but it does not support WEP (I have lots of devices including field use LTs which do not support WAP ot WAP2 so that is a concern).

 

Port Tester (http://www.yougetsignal.com/tools/open-ports/)  indicates that port 443 is OPEN and ports 123, 500, and 4500 are blocked. Linksys assures me that the ports are open on the router and comcast 2nd level support assures me that they are not blocking any of the needed ports (ran the tests with firewall disconnected on both the router and Norton Internet security).

 

With the Microcell connected directly to the Cable Modem:

 

1) Power indicator ON

2) Ethernet light blinks at 1 sec rate

3) GPS ON solid

4) Signal light blinks at ~ 1 sec rep rate

5) NO feedthru of the internet on the "computer port" of the Microcell.

 

ATT said that this indicates the Microcell is not able to connect to the internet but can't tell me why - I suspect that the ports are not available for it to use but the cause is unknown - any thoughts (Motorola indicates the SB6120 is a straight "pass thru" and doesn't filter or block anything.

 

In a normal network configuration everything (except the Microcell) works with good speed (28.5 Mbs down and 5.85 Mbs up).

 

I hope I have covered all of the questions.

 

Any recommendations?

 

Bill

 

 

 

Thanks for the feedback. The device was bought new from ATT but is now out of warranty - worked for two years then stopped.

 

System: GigaByte MB core i7 cpu (8 threads), 16gB RAM, 240 GB SSD, 2X1 GB Raid 1TB HDDs primary data, 2X1 GB RAID 1TB HDDs data backup), 1 512GB Removeable HDD off site rotate weekly. 1KW modular PS,  HAF full tower case. Comcast HS internet, Norton security suite.

 

 

I have tried alternate configurations for the Microcell including attaching it directly to the cable modem (a Motorola SB6120).

 

Normally the modem is connected to a LinkSys WRT54GL which is daisey chained with an Netsys 8 port gigabit switch. I tried attaching the Microcell to 1) the router 2) the switch and 3) directly to the cable modem. The symptoms are slightl different as follows:

 

Attached to either the Router or switch:

1) Power indicator ON

2) Ethernet light ON solid

3) GPS ON solid

4) Signal light blinks at ~ 1 sec rep rate

 

Ports were opened on the Router prior to the above using port triggering - LinkSys indicated that the 3G Microcall could not be assigned a static IP address with this router and recommended a new one (EA6100) which support the MAC static IP capability but it does not support WEP (I have lots of devices including field use LTs which do not support WAP ot WAP2 so that is a concern).

 

Port Tester (http://www.yougetsignal.com/tools/open-ports/)  indicates that port 443 is OPEN and ports 123, 500, and 4500 are blocked. Linksys assures me that the ports are open on the router and comcast 2nd level support assures me that they are not blocking any of the needed ports (ran the tests with firewall disconnected on both the router and Norton Internet security).

 

With the Microcell connected directly to the Cable Modem:

 

1) Power indicator ON

2) Ethernet light blinks at 1 sec rate

3) GPS ON solid

4) Signal light blinks at ~ 1 sec rep rate

5) NO feedthru of the internet on the "computer port" of the Microcell.

 

ATT said that this indicates the Microcell is not able to connect to the internet but can't tell me why - I suspect that the ports are not available for it to use but the cause is unknown - any thoughts (Motorola indicates the SB6120 is a straight "pass thru" and doesn't filter or block anything.

 

In a normal network configuration everything (except the Microcell) works with good speed (28.5 Mbs down and 5.85 Mbs up).

 

I hope I have covered all of the questions.

 

Any recommendations?

 

Bill

 

 

 

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 11:56:45 AM
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ACE - Professor

Given your additional information, I don't think your router is the problem.

 

The fact that your Mcell worked for two years and then stopped and given the symptoms you have just described, I doubt it is your router that is the problem.

 

I have a Motorola 6120 and can connect directly to the Mcell with no problem.  You state that the Mcell when connected in this manner has a flashing Ethernet light and 3G light.  It sounds like you have the modem connected to the proper Ethernet port on the back of the Mcell.

 

You have adequate bandwidth from your ISP and internet access on the rest of your network while the Mcell will not connect.

 

It is my suspicion that your Mcell has failed.  But first, have you tried a hard reset of your Mcell?  That's the little hole on the back of the Mcell that takes a paper clip to press the reset button inside the hole.  Power off the Mcell, press and hold the reset button for 10 seconds and the power the Mcell back up, connected directly to the modem.

 

If that doesn't help, then I think your Mcell has borked.

 

Otto?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Given your additional information, I don't think your router is the problem.

 

The fact that your Mcell worked for two years and then stopped and given the symptoms you have just described, I doubt it is your router that is the problem.

 

I have a Motorola 6120 and can connect directly to the Mcell with no problem.  You state that the Mcell when connected in this manner has a flashing Ethernet light and 3G light.  It sounds like you have the modem connected to the proper Ethernet port on the back of the Mcell.

 

You have adequate bandwidth from your ISP and internet access on the rest of your network while the Mcell will not connect.

 

It is my suspicion that your Mcell has failed.  But first, have you tried a hard reset of your Mcell?  That's the little hole on the back of the Mcell that takes a paper clip to press the reset button inside the hole.  Power off the Mcell, press and hold the reset button for 10 seconds and the power the Mcell back up, connected directly to the modem.

 

If that doesn't help, then I think your Mcell has borked.

 

Otto?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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Jul 18, 2014 12:00:00 PM
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I have tried the hard reset (I forgot about trying it). No success.



Thanks for your recommendations - I reached the same conclusion.



Best Regards,



Bill









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I have tried the hard reset (I forgot about trying it). No success.



Thanks for your recommendations - I reached the same conclusion.



Best Regards,



Bill









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Re: Does anyone know the IP address of the AT

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Jul 18, 2014 1:13:38 PM
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ACE - Master

Are you using the ethernet port AND the computer port on the MicroCell at the same time? I know you said it was working fine for two years but have you done anything in your setup recently (changed configuration, updated firmware, added hardware,etc) prior to the MicroCell failing? The more devices that the MicroCell has to go thru (switches, etc) the more apt it is to have problems. The simplest connnection is always the best. Have you always used Norton? Could there be a double NAT somewhere?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Are you using the ethernet port AND the computer port on the MicroCell at the same time? I know you said it was working fine for two years but have you done anything in your setup recently (changed configuration, updated firmware, added hardware,etc) prior to the MicroCell failing? The more devices that the MicroCell has to go thru (switches, etc) the more apt it is to have problems. The simplest connnection is always the best. Have you always used Norton? Could there be a double NAT somewhere?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Jul 18, 2014 2:48:00 PM
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I only tried the "direct connect" as a test. I tried it in both modes - with
and without the pass-thru. No internet to router with the pass-thru. I have
always used Norton w/o problems (like this). No system changes other than
normal Microsoft updates.



I don't know how there could be a double NAT - my config has not changed
(other than trying to trouble shoot the Microcell (will take it to a
friend's house tomorrow to trouble shoot it there just in case something
else in my network as gone "wonky". I suspect a defective Microcell.



It was working fine through the router before it failed.



Best Regards,



Bill











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attachments) is for the sole use of the intended recipient and is assumed to
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or distribution of this message, in whole or in part, by an unintended
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intended recipient, please contact the sender by reply e-mail and delete
this e-mail and any copies.
I only tried the "direct connect" as a test. I tried it in both modes - with
and without the pass-thru. No internet to router with the pass-thru. I have
always used Norton w/o problems (like this). No system changes other than
normal Microsoft updates.



I don't know how there could be a double NAT - my config has not changed
(other than trying to trouble shoot the Microcell (will take it to a
friend's house tomorrow to trouble shoot it there just in case something
else in my network as gone "wonky". I suspect a defective Microcell.



It was working fine through the router before it failed.



Best Regards,



Bill











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intended recipient, please contact the sender by reply e-mail and delete
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Re: Does anyone know the IP address of the AT

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Jul 18, 2014 4:57:36 PM
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ACE - Professor

Since you don't list any additional routers, repeaters...etc. as part of your network, double NAT isn't an issue here.

 

I'll bet Otto's life that your Mcell has borked but it wouldn't hurt to try it at your friend's house to make sure. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Since you don't list any additional routers, repeaters...etc. as part of your network, double NAT isn't an issue here.

 

I'll bet Otto's life that your Mcell has borked but it wouldn't hurt to try it at your friend's house to make sure. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Jul 19, 2014 9:40:02 AM
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ACE - Master

There you go again putting my life on the line again Smiley Sad It could very well be a failed MicroCell but it doesn't hurt to look at all of the possibilites because quite often different problems can present themselves in the same way. Windows updates have no effect at all on the MicroCell because the VoIP data stream should not be going thru any computer other than the router and modem. You computer hardware is irrelevant.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

There you go again putting my life on the line again Smiley Sad It could very well be a failed MicroCell but it doesn't hurt to look at all of the possibilites because quite often different problems can present themselves in the same way. Windows updates have no effect at all on the MicroCell because the VoIP data stream should not be going thru any computer other than the router and modem. You computer hardware is irrelevant.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Jul 19, 2014 10:59:14 AM
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ACE - Professor

My computer hardware is relevant......to me anyway.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

My computer hardware is relevant......to me anyway.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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ACE - Master

I meant only in the realtionship to the MicroCell. One could have a Craig Computer, nitrogen cooled, but it still wouldn't connect if the basic requirements aren't met. Did our responses get munged?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I meant only in the realtionship to the MicroCell. One could have a Craig Computer, nitrogen cooled, but it still wouldn't connect if the basic requirements aren't met. Did our responses get munged?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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ACE - Professor

It was a joke Otto.....and I use liquid Helium for cooling my Pentium III CPU.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

It was a joke Otto.....and I use liquid Helium for cooling my Pentium III CPU.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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ACE - Master

Long day yesterday being frustrated with this new and improved forum Smiley Frustrated

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Long day yesterday being frustrated with this new and improved forum Smiley Frustrated

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Great news! 

 

AT&T sent a new microcell and it worked perfectly; however, in order to get it to work we had to do a 15 second reset and three tries to download the software.

 

Based on the fact that this worked, I tried the same procedure on my old unit and it worked also. it did however stop downloading the software during the first try and we had to do another hard reset and restart the unit after which it completed the software download and finished the installation. As a result, I was able to return the newmicrocell to AT&T for a full refund.

 

The old one works great and I am using the pass-through capability to allow the device to be placed in a basement window so that the GPS has a clear line of sight to the satellites. It is wonderful to have five bars of signal in the basement and all over the house where I was getting zero bars in the basement and 1 to 2 bars in the rest of the house (best at times).

 

Thank all of you for your wonderful support and suggestions. Ultimately, an AT&T rep called who was second level trained on the microcell and was able to walk me through the whole installation process. By the way, it took over four hours for the unit to update the software so if you're trying to install one of these you must be patient. The tech indicated that it may take up to 24 hours to complete this process .You also must have port 443 open because that is the communications port that the microcell uses to communicate with the AT&T servers. Once the sport was confirmed everything proceeded normally even though the poor testers indicated that the other AT&T ports were not open.

Great news! 

 

AT&T sent a new microcell and it worked perfectly; however, in order to get it to work we had to do a 15 second reset and three tries to download the software.

 

Based on the fact that this worked, I tried the same procedure on my old unit and it worked also. it did however stop downloading the software during the first try and we had to do another hard reset and restart the unit after which it completed the software download and finished the installation. As a result, I was able to return the newmicrocell to AT&T for a full refund.

 

The old one works great and I am using the pass-through capability to allow the device to be placed in a basement window so that the GPS has a clear line of sight to the satellites. It is wonderful to have five bars of signal in the basement and all over the house where I was getting zero bars in the basement and 1 to 2 bars in the rest of the house (best at times).

 

Thank all of you for your wonderful support and suggestions. Ultimately, an AT&T rep called who was second level trained on the microcell and was able to walk me through the whole installation process. By the way, it took over four hours for the unit to update the software so if you're trying to install one of these you must be patient. The tech indicated that it may take up to 24 hours to complete this process .You also must have port 443 open because that is the communications port that the microcell uses to communicate with the AT&T servers. Once the sport was confirmed everything proceeded normally even though the poor testers indicated that the other AT&T ports were not open.

Re: Does anyone know the IP address of the AT

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ACE - Master

Glad it's working. The router settings are listed in the Tech Guide (which ports have to be open), the hard reset procedure, etc. Four hours to update the firmware sounds suspicious. I think it was more like that AT&T was doing something in the background but no matter. You have a working MicroCell.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Glad it's working. The router settings are listed in the Tech Guide (which ports have to be open), the hard reset procedure, etc. Four hours to update the firmware sounds suspicious. I think it was more like that AT&T was doing something in the background but no matter. You have a working MicroCell.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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ACE - Professor

Great to hear you've been able to get the Mcell working for you!

 

You can see why I don't take the information that port testing software provides as the truth as it can indicate that a port is blocked when in fact it is open.  There are several technical reasons why this happens and I won't bother to go into them here.  Suffice to say that there are enough variables envolved in port scanning to question the accuracy of the results of any port checker software.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Great to hear you've been able to get the Mcell working for you!

 

You can see why I don't take the information that port testing software provides as the truth as it can indicate that a port is blocked when in fact it is open.  There are several technical reasons why this happens and I won't bother to go into them here.  Suffice to say that there are enough variables envolved in port scanning to question the accuracy of the results of any port checker software.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Hi, Hoping you can help.

 

I am using Windstream for Internet and it will not aloow SMS or Data through the Microcell. I have opened the ports in the Modem and also made the MAC address static. I still recieve no data. Any ideas what to try next?

 

Hi, Hoping you can help.

 

I am using Windstream for Internet and it will not aloow SMS or Data through the Microcell. I have opened the ports in the Modem and also made the MAC address static. I still recieve no data. Any ideas what to try next?

 

Re: Does anyone know the IP address of the AT

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ACE - Expert
Edited by lizdance40 on Jan 30, 2016 at 6:20:03 PM

@dgunter1434

 

the microcell is for voice calls.  Data should run through your router and is not through the microcell.  

 

Are you you able to connect to the microcell for voice calls?

 

More info from out resident expert...

 https://forums.att.com/t5/Community-Blog/OttoPylot-My-3G-Microcell-Technical-Guide/ba-p/4033324

 

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

@dgunter1434

 

the microcell is for voice calls.  Data should run through your router and is not through the microcell.  

 

Are you you able to connect to the microcell for voice calls?

 

More info from out resident expert...

 https://forums.att.com/t5/Community-Blog/OttoPylot-My-3G-Microcell-Technical-Guide/ba-p/4033324

 

 

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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I shoul b abl to gt SMS. I for 10 years with TruVista and now with Windstream I can't

I shoul b abl to gt SMS. I for 10 years with TruVista and now with Windstream I can't

Re: Does anyone know the IP address of the AT

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ACE - Master
Edited by OttoPylot on Jan 30, 2016 at 7:07:58 PM

What kind of phone do you have?

 

Do you leave WiFi enabled on your phone?

 

Were you using a MicroCell with TruVista?

 

Can you make voice calls with no problems?

 

The MicroCell should not be used as your internet connection only. It is meant primarily for voice. Depending on the phone, data will be sent thru your WiFi connection and only voice will be handled by the MicroCell, unless you have an iPhone 6 or greater, then you can use WiFi Calling (WiFi-C).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

What kind of phone do you have?

 

Do you leave WiFi enabled on your phone?

 

Were you using a MicroCell with TruVista?

 

Can you make voice calls with no problems?

 

The MicroCell should not be used as your internet connection only. It is meant primarily for voice. Depending on the phone, data will be sent thru your WiFi connection and only voice will be handled by the MicroCell, unless you have an iPhone 6 or greater, then you can use WiFi Calling (WiFi-C).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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All kinds of Phones. This has nothing to do with a phone. I was using a Microcell with TruVista. The main thing is I work in a work group that uses texting all the time. When you send to multiplle people it becomes an MMS and this is data for AT&T. Now since switching to WS I no longer get MMS.

All kinds of Phones. This has nothing to do with a phone. I was using a Microcell with TruVista. The main thing is I work in a work group that uses texting all the time. When you send to multiplle people it becomes an MMS and this is data for AT&T. Now since switching to WS I no longer get MMS.

Re: Does anyone know the IP address of the AT

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ACE - Master
Edited by OttoPylot on Jan 31, 2016 at 8:58:15 AM

The most common issue with Andorid-based phones is MMS/SMS. Occassionally, it will happen to an iPhone but usually a resetting of the networks settings corrects the issue. I have no problem with MMS/SMS on my iPhone. In fact, I just sent some pics and messages to my niece in India and they went thru just fine via the MicroCell. A little slower than normal but they were sent and received fine. An Android-based phone can be working just fine but quite often will develop MMS/SMS issues after an OS update.

 

I will assume that you leave WiFi on all of the time. We recommend that.

 

If you had no issues at all with TruVista, you haven't made any setup changes (location of the MicroCell) and now you have issues with Windstream, I would look into your Windstream settings or contact them because not all ISP's handle MMS/SMS the same. And some ISP-provided routers just don't play nice with the MicroCell due to default settings.

 

How many people at any given time are using a single MicroCell? Do you see the same problem when only one person is using the MicroCell? Again, how Windstream handles the VoIP traffic could be a factor. I believe that the white MicroCells can have up to 5 simultaneous calls at one time, unless that has increased. It's been awhile since I looked into that.

 

If all of the lights on the MicroCell are a solid green (power, GPS, ethernet, 3G), and none of them are blinking or blink when you attempt MMS/SMS, and voice only calls are fine, then the MicroCell is working as designed and that points back to the new hardware and/or how Windstream has your connection configured.

 

Have you tried a hard reset of the MicroCell? Turn off the power, push a paperclip into the reset button on the back, and while holding in the button, restore power. Keep pushing in the button for about 30 seconds more and then release it. That will force the MicroCell back to factory defaults and start the Initial Activation process all over again. You don't have to do anything with your myAT&T MicroCell again because the unit is already registered.

 

Have you confirmed that all of the minimum router settings are being met with the new ISP/hardware?

 

With multiple phones this sounds like a business environment and not a home environment. Business environments can be difficult because a lot of times the end-user doesn't have control over the network and settings, the IT Department does,  and if ISP's have been changed, there may be some network settings changed to accomodate the business requirements for the new ISP.

 

Without more details about how the MicroCell is setup, hardware used, number of users, etc it's difficult for us to troubleshoot accurately.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The most common issue with Andorid-based phones is MMS/SMS. Occassionally, it will happen to an iPhone but usually a resetting of the networks settings corrects the issue. I have no problem with MMS/SMS on my iPhone. In fact, I just sent some pics and messages to my niece in India and they went thru just fine via the MicroCell. A little slower than normal but they were sent and received fine. An Android-based phone can be working just fine but quite often will develop MMS/SMS issues after an OS update.

 

I will assume that you leave WiFi on all of the time. We recommend that.

 

If you had no issues at all with TruVista, you haven't made any setup changes (location of the MicroCell) and now you have issues with Windstream, I would look into your Windstream settings or contact them because not all ISP's handle MMS/SMS the same. And some ISP-provided routers just don't play nice with the MicroCell due to default settings.

 

How many people at any given time are using a single MicroCell? Do you see the same problem when only one person is using the MicroCell? Again, how Windstream handles the VoIP traffic could be a factor. I believe that the white MicroCells can have up to 5 simultaneous calls at one time, unless that has increased. It's been awhile since I looked into that.

 

If all of the lights on the MicroCell are a solid green (power, GPS, ethernet, 3G), and none of them are blinking or blink when you attempt MMS/SMS, and voice only calls are fine, then the MicroCell is working as designed and that points back to the new hardware and/or how Windstream has your connection configured.

 

Have you tried a hard reset of the MicroCell? Turn off the power, push a paperclip into the reset button on the back, and while holding in the button, restore power. Keep pushing in the button for about 30 seconds more and then release it. That will force the MicroCell back to factory defaults and start the Initial Activation process all over again. You don't have to do anything with your myAT&T MicroCell again because the unit is already registered.

 

Have you confirmed that all of the minimum router settings are being met with the new ISP/hardware?

 

With multiple phones this sounds like a business environment and not a home environment. Business environments can be difficult because a lot of times the end-user doesn't have control over the network and settings, the IT Department does,  and if ISP's have been changed, there may be some network settings changed to accomodate the business requirements for the new ISP.

 

Without more details about how the MicroCell is setup, hardware used, number of users, etc it's difficult for us to troubleshoot accurately.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anyone know the IP address of the AT

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Community Support

Hello Community!

 

One of the most common topics we see on the forums is regarding the Microcell.  Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.

 

The information contained below is a combination of the great community content, as well as information provided by our Advanced Technical Support team that supports the Microcell every day.

 

MicroCell LED Guide

 

Power LED

  • Off– No power to MicroCell.
  • Solid Green– Microcell has power.
  • Solid Red– MicroCell is either still powering up or is in an error state. Please unplug the MicroCell from power and plug it back in. If the LED remains red, please try an alternate power outlet or alternate power cable. You can also test the ac adapter with a voltmeter. It should read 16VDC ± 0.5. If not, replace the adapter with one of the exact same power rating.

 

Ethernet LED

  • Off– No Ethernet cable connected. Please make sure both sides of the Ethernet cable are firmly attached. One side should be plugged into the Ethernet port on the MicroCell and one side should be plugged into an Ethernet port on the modem or router. Ethernet cables should click when inserted into an Ethernet port. If the LED does not light when both sides are firmly attached, please try an alternate Ethernet cable. The MicroCell has been tested and works with Ethernet cables up to 15 feet long.
  • Solid Green– The Ethernet cable is connected and the MicroCell has been assigned a valid IP address.
  • Flashing Green– The Ethernet cable is connected but the MicroCell has not been assigned a valid IP address. Please power cycle the modem, then router, then MicroCell in that order. If the Ethernet LED continues to flash, please ensure DHCP is enabled on the modem or router. The MicroCell requires DHCP to work.

 

GPS LED

  • Off– No location check is being performed at this time. The MicroCell is either unplugged or is going through activation.
  • Flashing Green– The MicroCell is performing a location check. It is scanning both for GPS satellites and for local cell sites.
  • Solid Green– The MicroCell has completed the location check.

 

Computer LED (only on white model MicroCells)

  • Off– Nothing is plugged into the computer port.
  • Flashing Green– Traffic is passing through the MicroCell.
  • Solid Green– No traffic is passing through the MicroCell.
  • If continued issues occur, it is recommended to not use the Computer Port because of potential issues with the connected computer’s internet settings.

 

Network or 3G LED

  • Off– The MicroCell is not activated. It is either powered off or going through activation.
  • Flashing Green– The MicroCell is not activated. It is going through activation or is experiencing a connectivity issue. Please wait 90 minutes after registration. If the 3G LED continues to flash after 90 minutes, please review the Firewall & Router settingsand make sure the modem or router are appropriately configured for use with a MicroCell.
  • Flashing Red– The MicroCell has failed the location check. Please ensure the MicroCell is registered to the correct address. Please power cycle the MicroCell to trigger a new location check. It may also help to relocate the MicroCell to a location with a clear view of the sky. If the MicroCell fails the second location check, please contact AT&T Customer Care.
  • Solid Green– The MicroCell is fully activated and is broadcasting signal.

 

We also have comprehensive Video content to help you navigate any issues you might be having:

 

Note: A failing AC adapter can affect any of the LED lights so it’s always a good idea to check the adapter with a voltmeter, especially if the MicroCell is a few years old or you have experienced numerous or unexpected power outages.

 

You can also find a full list of Microcell support by visiting our Microcell support site

 

Thanks again for all your fantastic questions and support, and please comment below if there is anything we’ve missed!

 

Katie, Community Specialist

 

Hello Community!

 

One of the most common topics we see on the forums is regarding the Microcell.  Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.

 

The information contained below is a combination of the great community content, as well as information provided by our Advanced Technical Support team that supports the Microcell every day.

 

MicroCell LED Guide

 

Power LED

  • Off– No power to MicroCell.
  • Solid Green– Microcell has power.
  • Solid Red– MicroCell is either still powering up or is in an error state. Please unplug the MicroCell from power and plug it back in. If the LED remains red, please try an alternate power outlet or alternate power cable. You can also test the ac adapter with a voltmeter. It should read 16VDC ± 0.5. If not, replace the adapter with one of the exact same power rating.

 

Ethernet LED

  • Off– No Ethernet cable connected. Please make sure both sides of the Ethernet cable are firmly attached. One side should be plugged into the Ethernet port on the MicroCell and one side should be plugged into an Ethernet port on the modem or router. Ethernet cables should click when inserted into an Ethernet port. If the LED does not light when both sides are firmly attached, please try an alternate Ethernet cable. The MicroCell has been tested and works with Ethernet cables up to 15 feet long.
  • Solid Green– The Ethernet cable is connected and the MicroCell has been assigned a valid IP address.
  • Flashing Green– The Ethernet cable is connected but the MicroCell has not been assigned a valid IP address. Please power cycle the modem, then router, then MicroCell in that order. If the Ethernet LED continues to flash, please ensure DHCP is enabled on the modem or router. The MicroCell requires DHCP to work.

 

GPS LED

  • Off– No location check is being performed at this time. The MicroCell is either unplugged or is going through activation.
  • Flashing Green– The MicroCell is performing a location check. It is scanning both for GPS satellites and for local cell sites.
  • Solid Green– The MicroCell has completed the location check.

 

Computer LED (only on white model MicroCells)

  • Off– Nothing is plugged into the computer port.
  • Flashing Green– Traffic is passing through the MicroCell.
  • Solid Green– No traffic is passing through the MicroCell.
  • If continued issues occur, it is recommended to not use the Computer Port because of potential issues with the connected computer’s internet settings.

 

Network or 3G LED

  • Off– The MicroCell is not activated. It is either powered off or going through activation.
  • Flashing Green– The MicroCell is not activated. It is going through activation or is experiencing a connectivity issue. Please wait 90 minutes after registration. If the 3G LED continues to flash after 90 minutes, please review the Firewall & Router settingsand make sure the modem or router are appropriately configured for use with a MicroCell.
  • Flashing Red– The MicroCell has failed the location check. Please ensure the MicroCell is registered to the correct address. Please power cycle the MicroCell to trigger a new location check. It may also help to relocate the MicroCell to a location with a clear view of the sky. If the MicroCell fails the second location check, please contact AT&T Customer Care.
  • Solid Green– The MicroCell is fully activated and is broadcasting signal.

 

We also have comprehensive Video content to help you navigate any issues you might be having:

 

Note: A failing AC adapter can affect any of the LED lights so it’s always a good idea to check the adapter with a voltmeter, especially if the MicroCell is a few years old or you have experienced numerous or unexpected power outages.

 

You can also find a full list of Microcell support by visiting our Microcell support site

 

Thanks again for all your fantastic questions and support, and please comment below if there is anything we’ve missed!

 

Katie, Community Specialist

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Does anyone know the IP address of the AT&T 3G Microcell device

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