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Posted Sep 1, 2013
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Does Microcell work with Satelite?
Edited by beckyww on Dec 10, 2014 at 1:06:38 PM

I just got a Microcell-useless as a horn on a motorcycle! I have Dish Network Internet! I live in rural Mississippi! Does anyone know of anything that works?

I just got a Microcell-useless as a horn on a motorcycle! I have Dish Network Internet! I live in rural Mississippi! Does anyone know of anything that works?

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Sep 3, 2013 9:26:13 AM
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ACE - Professor

Just to expound further on the use of femtocells on satellite internet connections, while AT&T says that they do not support this with their Mcell, it can be done with other femtocells.  Unfortunately, the universal problem with satellite internet latency would make any femtocell usage just about impossible to tolerate.

 

While dishNet (and others) can provide download and upload speeds that exceed the minimum requirements for a femtocell, the dirty little secret they don't talk about in their advertisements is the latency one experiences while using a satellite internet connection.  This may not be such a big deal when accessing email or web browsing but for any type of two-way usage (i.e. VOIP, gaming, etc.), it is essentially a deal breaker.

 

Consider the fact that the radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.

 

The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience.

 

The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Does Microcell work with Satelite?

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Sep 1, 2013 10:11:16 PM
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ACE - Master

The MicroCell is designed for land-based internet service only. It will not work reliably (or at all) with satellite internet service and should say so in the product literature. I'm not even sure if Verizon's femtocell will work with a satellite ISP. If satellite is the only way you can get internet, then you're out of luck with the MicroCell. Did you buy this new from AT&T or from a second party?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The MicroCell is designed for land-based internet service only. It will not work reliably (or at all) with satellite internet service and should say so in the product literature. I'm not even sure if Verizon's femtocell will work with a satellite ISP. If satellite is the only way you can get internet, then you're out of luck with the MicroCell. Did you buy this new from AT&T or from a second party?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anything work with Satelite?

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Sep 2, 2013 6:35:06 AM
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It does say it on all the literature. I purchased it new from AT&T and was told it has a 14 day return policy.
It does say it on all the literature. I purchased it new from AT&T and was told it has a 14 day return policy.

Re: Does anything work with Satelite?

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Sep 2, 2013 8:54:39 AM
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ACE - Master

Some have had limited luck with the MicroCell and a satellite ISP but as soon as the ISP changes/updates protocols, the MicroCell stops working. The answer to that is expanded macrocell (tower) coverage for the more rural areas but that's not going to happen anytime soon.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Some have had limited luck with the MicroCell and a satellite ISP but as soon as the ISP changes/updates protocols, the MicroCell stops working. The answer to that is expanded macrocell (tower) coverage for the more rural areas but that's not going to happen anytime soon.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anything work with Satelite?

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Sep 3, 2013 9:26:13 AM
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ACE - Professor

Just to expound further on the use of femtocells on satellite internet connections, while AT&T says that they do not support this with their Mcell, it can be done with other femtocells.  Unfortunately, the universal problem with satellite internet latency would make any femtocell usage just about impossible to tolerate.

 

While dishNet (and others) can provide download and upload speeds that exceed the minimum requirements for a femtocell, the dirty little secret they don't talk about in their advertisements is the latency one experiences while using a satellite internet connection.  This may not be such a big deal when accessing email or web browsing but for any type of two-way usage (i.e. VOIP, gaming, etc.), it is essentially a deal breaker.

 

Consider the fact that the radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.

 

The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience.

 

The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Just to expound further on the use of femtocells on satellite internet connections, while AT&T says that they do not support this with their Mcell, it can be done with other femtocells.  Unfortunately, the universal problem with satellite internet latency would make any femtocell usage just about impossible to tolerate.

 

While dishNet (and others) can provide download and upload speeds that exceed the minimum requirements for a femtocell, the dirty little secret they don't talk about in their advertisements is the latency one experiences while using a satellite internet connection.  This may not be such a big deal when accessing email or web browsing but for any type of two-way usage (i.e. VOIP, gaming, etc.), it is essentially a deal breaker.

 

Consider the fact that the radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.

 

The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience.

 

The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does anything work with Satelite?

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Aug 27, 2015 1:29:56 PM
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We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 1:45:36 PM
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ACE - Master

AlexExede wrote:

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.


You've responded to a two year old post. The MicorCell has in the past worked for a while with Excede but it is not reliable as the MicroCell was designed for wired connections (cable, DSL). AT&T will not support connection issues with satellite and/or WiFi interenet-based services. If Excede wants to market their services as being compatible with the MicroCell that's fine but keep in mind that all connection issues will be forwarded to your support department for help.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare


AlexExede wrote:

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.


You've responded to a two year old post. The MicorCell has in the past worked for a while with Excede but it is not reliable as the MicroCell was designed for wired connections (cable, DSL). AT&T will not support connection issues with satellite and/or WiFi interenet-based services. If Excede wants to market their services as being compatible with the MicroCell that's fine but keep in mind that all connection issues will be forwarded to your support department for help.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 1:47:53 PM
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Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.

Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 1:49:04 PM
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We're happy to help with connection issues we can resolve on our end.

We're happy to help with connection issues we can resolve on our end.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 1:53:01 PM
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That's just a nice way of saying if we can't fix it it must be AT&T's problem. It would be interesting to see how stable, overtime, your jitter and latency are.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

That's just a nice way of saying if we can't fix it it must be AT&T's problem. It would be interesting to see how stable, overtime, your jitter and latency are.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 1:53:46 PM
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ACE - Master

Col.TomParker wrote:
Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.


That's good to hear. Been a long time since you've been around.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare


Col.TomParker wrote:
Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.


That's good to hear. Been a long time since you've been around.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 2:49:00 PM
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ACE - Professor

Dish Network, and DirecTv don't support internet, so, the microcells would not work over them.

 

My sister had huges net satalitte, and it worked, for the most part. Lots of dropped calls, etc. but is did work, which was a blessing as there are no local cell towers where she lives.

Dish Network, and DirecTv don't support internet, so, the microcells would not work over them.

 

My sister had huges net satalitte, and it worked, for the most part. Lots of dropped calls, etc. but is did work, which was a blessing as there are no local cell towers where she lives.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 3:03:41 PM
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Yes. And that's the point we are trying to make. The MicroCell can work with satellite but it is not reliable nor is it supported. The post by the Excede employee is unfortunate because it's going to lead to a lot of confusion.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Yes. And that's the point we are trying to make. The MicroCell can work with satellite but it is not reliable nor is it supported. The post by the Excede employee is unfortunate because it's going to lead to a lot of confusion.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 5:12:25 PM
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It's all well and good to come in and make that statement but I'd like to hear specifically what Exede's "few adjustments" were.

 

How exactly do you compensate for the unavoidable latency of satellite internet connections?  Unless you've moved ViaSat-1 from geostationary orbit (22,236 miles) down to the ISS altitude and can somehow maintain geostationary orbit, or have developed a wormhole to fold space/time, Exede can not avoid the delay that is introduced by the distances that have to be traversed.

 

Have you ever tried to carry on a two-way conversation with, let's say, a half second delay or an echo?  The brain can't handle the confusion.  That's satellite VOIP in a nutshell....at best!

 

Oh, and what happens to the poor people who hit their data cap for the month and you choke their bandwidth?  The Mcell isn't going to function and those people won't have any phone service until the beginning of the next month.  I could go on about satellite internet shortcomings but it's irrelevant.  Any femtocell (AT&T, Verizon, Sprint) will not function dependably with satellite internet.  You can't defy the laws of physics.

 

All I have to do is go the the forums that discuss Exede's customer service to know that if you want negative experiences, you don't have to come here to find them.  Exede has some of the worst customer satisfaction ratings I've ever seen.  You have plenty on your doorstep already. 

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

It's all well and good to come in and make that statement but I'd like to hear specifically what Exede's "few adjustments" were.

 

How exactly do you compensate for the unavoidable latency of satellite internet connections?  Unless you've moved ViaSat-1 from geostationary orbit (22,236 miles) down to the ISS altitude and can somehow maintain geostationary orbit, or have developed a wormhole to fold space/time, Exede can not avoid the delay that is introduced by the distances that have to be traversed.

 

Have you ever tried to carry on a two-way conversation with, let's say, a half second delay or an echo?  The brain can't handle the confusion.  That's satellite VOIP in a nutshell....at best!

 

Oh, and what happens to the poor people who hit their data cap for the month and you choke their bandwidth?  The Mcell isn't going to function and those people won't have any phone service until the beginning of the next month.  I could go on about satellite internet shortcomings but it's irrelevant.  Any femtocell (AT&T, Verizon, Sprint) will not function dependably with satellite internet.  You can't defy the laws of physics.

 

All I have to do is go the the forums that discuss Exede's customer service to know that if you want negative experiences, you don't have to come here to find them.  Exede has some of the worst customer satisfaction ratings I've ever seen.  You have plenty on your doorstep already. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 6:06:49 PM
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ACE - Master

Could not have said it better myself. Doubt we'll see him around here again.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Could not have said it better myself. Doubt we'll see him around here again.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 27, 2015 6:13:35 PM
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ACE - Professor
Edited by Phil-101 on Aug 27, 2015 at 8:52:13 PM

That guy has pretty big *** to come into another ISP's forum and try to drum up business.

 

I hope we do see him again as I'd like some answers.....not going to hold my breath though......

 

[Edited to comply with Guidelines]

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

That guy has pretty big *** to come into another ISP's forum and try to drum up business.

 

I hope we do see him again as I'd like some answers.....not going to hold my breath though......

 

[Edited to comply with Guidelines]

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 28, 2015 7:31:08 AM
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Gotta love a lively forum! The only message I was trying to convey was this: some AT&T Microcell users who are also Exede subscribers told us something had stopped working. Our engineers figured out what it was and fixed it. For the limited number of AT&T subs who are also Exede subs, the takeaway is that if you really need a Microcell, the assertion that it simply doesn't work for satellite appears to be not quite accurate. If you're concerned that it might not work, then I'd suggest sticking with the service you have. If you don't have Exede, this doesn't concern or affect you in anyway.

 

PS: Don't knock VoIP over satellite until you've tried it! The latency isn't that big a deal.

Gotta love a lively forum! The only message I was trying to convey was this: some AT&T Microcell users who are also Exede subscribers told us something had stopped working. Our engineers figured out what it was and fixed it. For the limited number of AT&T subs who are also Exede subs, the takeaway is that if you really need a Microcell, the assertion that it simply doesn't work for satellite appears to be not quite accurate. If you're concerned that it might not work, then I'd suggest sticking with the service you have. If you don't have Exede, this doesn't concern or affect you in anyway.

 

PS: Don't knock VoIP over satellite until you've tried it! The latency isn't that big a deal.

Re: Does Microcell work with Satelite?

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Aug 28, 2015 7:37:02 AM
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@AlexExede

 

I have used your service and it stinks.  Slow and latency out of this world.  Customer service was worse than comcast.

 

Now bringing up that it works with your service is a bold statement without telling all of us what your engineers did to overcome latency issues.  Voip is effected by latency thats a proven fact.

 

 http://www.voip-info.org/wiki/view/QoS

@AlexExede

 

I have used your service and it stinks.  Slow and latency out of this world.  Customer service was worse than comcast.

 

Now bringing up that it works with your service is a bold statement without telling all of us what your engineers did to overcome latency issues.  Voip is effected by latency thats a proven fact.

 

 http://www.voip-info.org/wiki/view/QoS

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 28, 2015 8:04:30 AM
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ACE - Master

Pay no attention to AlexExede. He's just trolling to keep the MicroCell customers they have and yes, their service is still considered one of the worst in the industry.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Pay no attention to AlexExede. He's just trolling to keep the MicroCell customers they have and yes, their service is still considered one of the worst in the industry.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Aug 28, 2015 9:45:22 AM
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ACE - Professor
Edited by Avedis53 on Aug 28, 2015 at 9:53:37 AM

Exede must be pretty desperate to troll for customers here.....

 

And you still haven't answered my question regarding what you've done to resolve the unavoidable latency problems associated with satellite internet.  What you stated that your engineers worked on isn't related to your technology's inherent shortcomings.

 

Latency isn't a big deal?  Are you saying that with a straight face?  Latency is everything with regards to VOIP quality.  Looking at some of the pingplotter results of Mcell users on Exede on the DSLReports forum show numbers in excess of 2,000 msec. 

 

One would have better luck with two tin cans and a connecting string than trying to carry on a conversation with a 2 second delay.

 

There was also one user on that forum who was proud of the fact that he only had 25 msec of latency....until he realized it was a jitter measurement instead.  That level of jitter on a VOIP connection would render the voice quality totally unacceptable.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Exede must be pretty desperate to troll for customers here.....

 

And you still haven't answered my question regarding what you've done to resolve the unavoidable latency problems associated with satellite internet.  What you stated that your engineers worked on isn't related to your technology's inherent shortcomings.

 

Latency isn't a big deal?  Are you saying that with a straight face?  Latency is everything with regards to VOIP quality.  Looking at some of the pingplotter results of Mcell users on Exede on the DSLReports forum show numbers in excess of 2,000 msec. 

 

One would have better luck with two tin cans and a connecting string than trying to carry on a conversation with a 2 second delay.

 

There was also one user on that forum who was proud of the fact that he only had 25 msec of latency....until he realized it was a jitter measurement instead.  That level of jitter on a VOIP connection would render the voice quality totally unacceptable.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Oct 8, 2015 6:24:18 AM
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Just wondering if you really had luck with AT&T Microcell and Exede Internet?? I have both and the MicroCell shows it is working and shows up 5 bars on my Iphone but my cellphone calls are cutting out and people say they can't hear me.  Did you have any luck using both?  Did you do anything to make it work successfully?  I have the MicroCell plugged into my wireless router.

Just wondering if you really had luck with AT&T Microcell and Exede Internet?? I have both and the MicroCell shows it is working and shows up 5 bars on my Iphone but my cellphone calls are cutting out and people say they can't hear me.  Did you have any luck using both?  Did you do anything to make it work successfully?  I have the MicroCell plugged into my wireless router.

Re: Does Microcell work with Satelite?

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Oct 8, 2015 8:02:36 AM
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ACE - Master

The MicroCell is not designed to work with satellite internet service. That is stated in the setup instructions and on the outside of the box (at least on the new, black model). AT&T does not support satellite and wireless broadband, only cable and DSL internet connections.

 

There are instances when a satellite connection has worked, for a while, but it is not reliable. Exede claims they have solved those issues but I have not seen any independent verification of that. If you have trouble, there is nothing that AT&T and us can do. The call quality issues you described are probably due to latency and jitter issues. Those are the two most common problems with line quality that affects voice, and both of those issues can only be corrected by your ISP, whether it be a landbased ISP or satellite. You could try to run a VoIP test (see Tech Guide, link in my sig) to get an idea of your line conditions but there is nothing that anybody other than your ISP can correct.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The MicroCell is not designed to work with satellite internet service. That is stated in the setup instructions and on the outside of the box (at least on the new, black model). AT&T does not support satellite and wireless broadband, only cable and DSL internet connections.

 

There are instances when a satellite connection has worked, for a while, but it is not reliable. Exede claims they have solved those issues but I have not seen any independent verification of that. If you have trouble, there is nothing that AT&T and us can do. The call quality issues you described are probably due to latency and jitter issues. Those are the two most common problems with line quality that affects voice, and both of those issues can only be corrected by your ISP, whether it be a landbased ISP or satellite. You could try to run a VoIP test (see Tech Guide, link in my sig) to get an idea of your line conditions but there is nothing that anybody other than your ISP can correct.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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Nov 17, 2015 1:32:31 PM
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I have satellite internet (Hughes) and a Verizon network extender for my Verizon cell phone. The network extended, which is the same as an ATT micro bank, doesn't work well for cell phone calls, but works wonderfully for text messaging, which is our need since my wife is deaf. Will the micro bank also work for text only on a satellite internet connection, or is Verizon's equipment that different. I am a ATT retiree and considering getting an ATT cellphone
I have satellite internet (Hughes) and a Verizon network extender for my Verizon cell phone. The network extended, which is the same as an ATT micro bank, doesn't work well for cell phone calls, but works wonderfully for text messaging, which is our need since my wife is deaf. Will the micro bank also work for text only on a satellite internet connection, or is Verizon's equipment that different. I am a ATT retiree and considering getting an ATT cellphone

Re: Does Microcell work with Satelite?

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Nov 17, 2015 1:59:46 PM
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The MicroCell is designed for land based internet service only (cable/DSL). It has been known to work with some satellite providers but it is not reliable nor is it supported at all by AT&T. The Verizon femtocell is similar in design and function as the AT&T MicroCell so it's not surprising that it has issues with your satellite ISP.

 

There are cellular boosters (not femtocells) available that work very well and some even work with both technologies (GSM and CDMA). They can, and are expensive, but they are an option to consider.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The MicroCell is designed for land based internet service only (cable/DSL). It has been known to work with some satellite providers but it is not reliable nor is it supported at all by AT&T. The Verizon femtocell is similar in design and function as the AT&T MicroCell so it's not surprising that it has issues with your satellite ISP.

 

There are cellular boosters (not femtocells) available that work very well and some even work with both technologies (GSM and CDMA). They can, and are expensive, but they are an option to consider.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does Microcell work with Satelite?

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