Does Microcell work with Satelite?

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Does Microcell work with Satelite?

[ Edited ]

I just got a Microcell-useless as a horn on a motorcycle! I have Dish Network Internet! I live in rural Mississippi! Does anyone know of anything that works?

Message 1 of 24 (8,594 Views)
ACE - Master
Solution
Accepted by topic author Col.TomParker
‎09-30-2015 1:39 AM

Re: Does anything work with Satelite?

The MicroCell is designed for land-based internet service only. It will not work reliably (or at all) with satellite internet service and should say so in the product literature. I'm not even sure if Verizon's femtocell will work with a satellite ISP. If satellite is the only way you can get internet, then you're out of luck with the MicroCell. Did you buy this new from AT&T or from a second party?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 24 (8,559 Views)
Contributor

Re: Does anything work with Satelite?

It does say it on all the literature. I purchased it new from AT&T and was told it has a 14 day return policy.
Message 3 of 24 (8,525 Views)
ACE - Master

Re: Does anything work with Satelite?

Some have had limited luck with the MicroCell and a satellite ISP but as soon as the ISP changes/updates protocols, the MicroCell stops working. The answer to that is expanded macrocell (tower) coverage for the more rural areas but that's not going to happen anytime soon.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 24 (8,512 Views)
ACE - Professor
Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: Does anything work with Satelite?

Just to expound further on the use of femtocells on satellite internet connections, while AT&T says that they do not support this with their Mcell, it can be done with other femtocells.  Unfortunately, the universal problem with satellite internet latency would make any femtocell usage just about impossible to tolerate.

 

While dishNet (and others) can provide download and upload speeds that exceed the minimum requirements for a femtocell, the dirty little secret they don't talk about in their advertisements is the latency one experiences while using a satellite internet connection.  This may not be such a big deal when accessing email or web browsing but for any type of two-way usage (i.e. VOIP, gaming, etc.), it is essentially a deal breaker.

 

Consider the fact that the radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.

 

The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience.

 

The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 24 (8,476 Views)
Contributor

Re: Does Microcell work with Satelite?

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.

Message 6 of 24 (4,279 Views)
ACE - Master

Re: Does Microcell work with Satelite?


AlexExede wrote:

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.


You've responded to a two year old post. The MicorCell has in the past worked for a while with Excede but it is not reliable as the MicroCell was designed for wired connections (cable, DSL). AT&T will not support connection issues with satellite and/or WiFi interenet-based services. If Excede wants to market their services as being compatible with the MicroCell that's fine but keep in mind that all connection issues will be forwarded to your support department for help.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 24 (4,269 Views)
Contributor

Re: Does Microcell work with Satelite?

Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.

Message 8 of 24 (4,262 Views)
Contributor

Re: Does Microcell work with Satelite?

We're happy to help with connection issues we can resolve on our end.

Message 9 of 24 (4,260 Views)
ACE - Master

Re: Does Microcell work with Satelite?

That's just a nice way of saying if we can't fix it it must be AT&T's problem. It would be interesting to see how stable, overtime, your jitter and latency are.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 24 (4,255 Views)
ACE - Master

Re: Does Microcell work with Satelite?


Col.TomParker wrote:
Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.


That's good to hear. Been a long time since you've been around.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 24 (4,253 Views)
ACE - Professor

Re: Does Microcell work with Satelite?

Dish Network, and DirecTv don't support internet, so, the microcells would not work over them.

 

My sister had huges net satalitte, and it worked, for the most part. Lots of dropped calls, etc. but is did work, which was a blessing as there are no local cell towers where she lives.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 24 (4,218 Views)
ACE - Master

Re: Does Microcell work with Satelite?

Yes. And that's the point we are trying to make. The MicroCell can work with satellite but it is not reliable nor is it supported. The post by the Excede employee is unfortunate because it's going to lead to a lot of confusion.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 24 (4,210 Views)
ACE - Professor

Re: Does Microcell work with Satelite?

It's all well and good to come in and make that statement but I'd like to hear specifically what Exede's "few adjustments" were.

 

How exactly do you compensate for the unavoidable latency of satellite internet connections?  Unless you've moved ViaSat-1 from geostationary orbit (22,236 miles) down to the ISS altitude and can somehow maintain geostationary orbit, or have developed a wormhole to fold space/time, Exede can not avoid the delay that is introduced by the distances that have to be traversed.

 

Have you ever tried to carry on a two-way conversation with, let's say, a half second delay or an echo?  The brain can't handle the confusion.  That's satellite VOIP in a nutshell....at best!

 

Oh, and what happens to the poor people who hit their data cap for the month and you choke their bandwidth?  The Mcell isn't going to function and those people won't have any phone service until the beginning of the next month.  I could go on about satellite internet shortcomings but it's irrelevant.  Any femtocell (AT&T, Verizon, Sprint) will not function dependably with satellite internet.  You can't defy the laws of physics.

 

All I have to do is go the the forums that discuss Exede's customer service to know that if you want negative experiences, you don't have to come here to find them.  Exede has some of the worst customer satisfaction ratings I've ever seen.  You have plenty on your doorstep already. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 24 (4,181 Views)
ACE - Master

Re: Does Microcell work with Satelite?

Could not have said it better myself. Doubt we'll see him around here again.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 24 (4,157 Views)
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