Tutor
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5 Messages
Difficulty logging in to the activation website
So I bought a 3g Microcell on eBay, since my wife's iPhone gets no signal at my house.
When I try to activate it using the webpage, I click "Personal account" and login successfully. It takes me to my account home, where I can pay my bill and stuff. But then if I go to the Microcell page again, typing in the URL again, it acts like I'm still not logged in. It asks me to login again, when I click "Personal account" (again). Here's the page I'm talking about. Is this the right one?: https://www.att.com/att/microcell/?activate
This Microcell page never recognizes me as logged in, even when every other page on AT&T's website says I am logged in.
Has anyone seen this before? I've tried both Chrome and Safari, on both my MacBook and my wife's Macbook. Same problem. Do i need to find a Windows machine and use Internet Explorer?
(And AT&T phone support gave up trying to activate WiFi calling on her iPhone. Something about, she bought an AT&T Sim card, but it's not originally an AT&T iPhone, or something).
OttoPylot
ACE - Expert
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24.2K Messages
5 years ago
@cjmdjm - yeah, there appears to be an issue with the page and Firefox as well. I do see the brief Flash plugin error message pop up so I'm not sure if that's related or not. I'll let the Admins know.
Which model of iPhone do you have? iPhone 6 and above are WiFi-C capable on AT&T's network, unless AT&T is not selling iPhone 6's anymore.
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cjmdjm
Tutor
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5 Messages
5 years ago
@OttoPylot
She's got an iPhone 6S, which should be new enough for WiFi Calling? I made a separate post about that here: https://forums.att.com/t5/Apple/Can-t-enable-WiFi-calling-on-iPhone-6s/td-p/5914746
Awesome thanks!! Really appreciate it. If you can notify the admins to fix the Microcell activation website, that would be great!!
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OttoPylot
ACE - Expert
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24.2K Messages
5 years ago
@cjmdjm - Yes, the iPhone 6 is WiFi-C capable. The MicroCell reached its EOL at the end of 2017. The service itself will be discontinued as well once AT&T begins to transition away from their 3G network (the MicroCell is 3G only). Used MicroCell's can be problematic (see my Tech Guide about second-hand MicroCell's, the link is in my sig line). If your phone is WiFi-C capable as well, then you should seriously consider setting up WiFi-C and not even bother with the MicroCell.
I've sent a message to the Admins. I'll post back once I hear from them. This is a Friday though.....
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cjmdjm
Tutor
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5 Messages
5 years ago
I would love to do that, but sadly, I've been having problems with WiFi Calling too:
https://forums.att.com/t5/Apple/Can-t-enable-WiFi-calling-on-iPhone-6s/td-p/5914746
I'd consider switching to Sprint or Verizon, buying her a Sprint SIM card, but I'd be concerned that they'd say the same thing about WiFi calling with her phone. She really doesn't want to waste money on a brand new phone, of course.
@OttoPylot Awesome, thanks again sir! Really appreciate your time!
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OttoPylot
ACE - Expert
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24.2K Messages
5 years ago
@cjmdjm - we stopped using our MicroCell quite some time ago and use WiFi-C exclusively on all of our WiFi-C capable iPhones (SE, 7, 8 Plus, XR). Call quality and reliability is great. I would suggest disabling the MicroCell (power off) and then setting up WiFi-C again. Even though her phone is not registered to the MicroCell there could be an issue where the MicroCell cellular signal (3G) is strong enough that the phone might have an issue locking on to, and staying locked on to your WiFi. There is no way to configure the phone to preferentially select the MicroCell over your WiFi. You can also put the phone in Airplane Mode to disable its cellular radio and see if that makes any difference.
What kind of issues are you having with WiFi-C? AT&T's WiFi-C does use two of the same four ports that the MicroCell uses so if there is an issue with one of those ports you may have issues with WiFi-C, or if there is any interference with your WiFi that may also affect call quality.
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cjmdjm
Tutor
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5 Messages
5 years ago
@OttoPylot We tried to get WiFi Calling working, before giving up and buying the used Microcell
I made another post about the WiFi calling issues we had, before buying the Microcell: https://forums.att.com/t5/Apple/Can-t-enable-WiFi-calling-on-iPhone-6s/td-p/5914746
I'll quote it here:
I tried to search for that error code, APP0008, without much luck, it just found my own post, lol.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
The problem is the phone isn’t manufactured for the US. So , no, WiFi calling will not enable on it.
Login to your account should bring you to a screen like this one:
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OttoPylot
ACE - Expert
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24.2K Messages
5 years ago
@cjmdjm - @lizdance40 is correct. The phone needs to be for the domestic market. The same is true for the MicroCell.
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