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Deactivate microcell

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Deactivate microcell

I am no longer with att and I want to deactivate my microcell to resell to someone who needs one. How do I insuse it is deactivated and can be used by the next person?
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Message 1 of 10
Highlighted
ACE - Expert

Re: Deactivate microcell

Just go to your myAT&T MicroCell page, delete the information, and then click Deactivate. It should only take a day or so for it to go thru the system so that the serial number is no longer associated with your account. After that, it should be good to go.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Scholar

Re: Deactivate microcell

Since you are no longer with ATT&T you do not have an account you can access to deactivate. You pretty much have a brick.

Message 3 of 10
ACE - Professor

Re: Deactivate microcell

That's what I was thinking also.....

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎03-24-2017 12:30 PM

Re: Deactivate microcell

I read that too quick this morning and thought he said he didn't need his MicroCell anymore and missed the part about canceling his AT&T service altogether. It would be nice to know though if one can still access his myAT&T page after canceling AT&T service to deactivate the MicroCell. Might be a nice addition to the Tech Guide reminding folks to deactivate the MicroCell BEFORE canceliing AT&T service.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
ACE - Professor

Re: Deactivate microcell

Add it to the Tech Guide.  This should be done before parting ways with AT&T unless you need an extra doorstop.......

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
ACE - Expert

Re: Deactivate microcell

Yep. I've got a lot of stuff to add so I think instead of going to version 1.9 I'll just combine the info and go to version 2.0, which may be the last update.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
Tutor

Re: Deactivate microcell

How can you deactivate a microcell if you obtain it from someone who didn't deactivate it before selling it?

 

Message 8 of 10
ACE - Expert

Re: Deactivate microcell

@GDGreer1 - It is very difficult, if not impossible. The reason being is if the account associated with the MicroCell is still active, AT&T is reluctant to deactivate it because they have no way of knowing if the MicroCell was stolen or not. Besides, the MicroCell was discontinued at the end of last year so AT&T has no incentive to deactivate it.

___________________________________________________________

MicroCell Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Scholar

Re: Deactivate microcell

If the person you got it from still has the AT&T account, get them to deactivate. Otherwise you are out of luck.

Message 10 of 10
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