04-18-2017 11:39 AM
Iphone 6, when I come and go my cell phone doesn't auto connect to the microcell. I am forced to restart my cell phone nearly overtime. Any suggestions for making the auto connection more seamless?
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04-18-2017 11:50 AM
@SAmicrocell - did the iPhone ever hand off to the MicroCell correctly? Check on your myAT&T MicroCell Settings page and see if Hand 0ff is enabled.
04-18-2017 12:12 PM
My iPhone has connected automatically here and then, but is not regular and most often I have to restart my cell. I will check my handoff setting now.
04-20-2017 8:49 AM
Since your iPhone 6 is WiFi Calling compatible, I would use WiFi-C instead of a Mcell for providing coverage in your home unless you have other phones in your house that are not WiFi-C compatible.
Do you have other phones using the Mcell besides your iPhone 6?
I am not an AT&T employee.
04-20-2017 10:12 AM
04-20-2017 10:12 AM
04-20-2017 11:06 AM
@SAmicrocell - @Avedis53 is correct. If all of your phones are WiFi-C capable I'd give that a try. I prefer WiFi-C instead of the MicroCell because call quality and reliability is generally better than the MicroCell. What I would do is disable the MicroCell (turn off power). Then go to Settings -> Phone -> Wi-Fi Calling and enable that feature. Your router is not involved at all so there is nothing there to configure. If I remember correctly you have to register you location the first time you enable WiFi-C because of FCC E911 regulations but that's straight forward. Enabling WiFi-C is phone specific so you will have to setup each phone. Keep in mind that WiFi-C is only as good as your WiFi connection so anything that affects your WiFi may affect WiFi-C. As a side note, do not enable WiFi Assist on your phones. It has nothing to do with WiFi-C and can chew up your data plan.
If you do want to keep the MicroCell up and running for non-WiFi-C capable phones, you will have to enable Airplane Mode on the WiFi-C phones because they will preferentially seek a cellular signal instead of a WiFi signal for voice and you will have issues.
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