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Posted Jun 2, 2012
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Can't activate new MicroCell

I got a MicroCell on Wednesday and have thus far not been able to activate it. I've registered it and hooked it up, but on the activation page, it won't move past "Power Up." (Actually, it won't even complete that step; the page looks exactly the same after 3 days as it did when I first saw it.)

 

I'm using a Ubee cable modem (from Brighthouse) and an Asus RT-N56U router. Bandwidth is not an issue (I subscribe to a plan that offers "up to" 40Mbps/ds and 5/us; just to be sure, I used AT&T's speed test using a wireless connection on the opposite end of the house and got 27 & 1.6 -- so bandwidth is safely covered!). I've tried connecting the MicroCell to the router, the modem, and even between the modem & router, to no avail. The power, LAN, & GPS lights are strong, the device is about 8 feet from any other electronics, right by a window, etc. I've turned off the firewall, enabled all NAT passthrough, etc. I feel like I've tried everything, but it's simply not connecting to AT&T!

 

Am going to call support tomorrow or Monday. In the meantime, any tips?

I got a MicroCell on Wednesday and have thus far not been able to activate it. I've registered it and hooked it up, but on the activation page, it won't move past "Power Up." (Actually, it won't even complete that step; the page looks exactly the same after 3 days as it did when I first saw it.)

 

I'm using a Ubee cable modem (from Brighthouse) and an Asus RT-N56U router. Bandwidth is not an issue (I subscribe to a plan that offers "up to" 40Mbps/ds and 5/us; just to be sure, I used AT&T's speed test using a wireless connection on the opposite end of the house and got 27 & 1.6 -- so bandwidth is safely covered!). I've tried connecting the MicroCell to the router, the modem, and even between the modem & router, to no avail. The power, LAN, & GPS lights are strong, the device is about 8 feet from any other electronics, right by a window, etc. I've turned off the firewall, enabled all NAT passthrough, etc. I feel like I've tried everything, but it's simply not connecting to AT&T!

 

Am going to call support tomorrow or Monday. In the meantime, any tips?

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Jun 2, 2012 10:16:26 PM
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Open port 4500 just to make sure
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Can't activate new MicroCell

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Jun 2, 2012 10:16:26 PM
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Open port 4500 just to make sure
Open port 4500 just to make sure
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't activate new MicroCell

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Jun 3, 2012 3:28:18 AM
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Seems to be working! Power-up completed; Software Updat in progress! Thanks so much!
Seems to be working! Power-up completed; Software Updat in progress! Thanks so much!

Re: Can't activate new MicroCell

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Jun 3, 2012 3:49:05 AM
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Less than 30 minutes, and for the first time in 3 years I have full bars on my iPhone! (Not AT&T's fault -- I live in hurricane country, and my father is a general contractor, so I have a nearly inpenetrable house!)

 

Anyway, thanks so much for the port-forwarding tip. The MicroCell will be saving my home-based business hundreds of dollars a year. And not having to deal with customer service on a Sunday morning has already saved me a headache. My hat is off to you!

Less than 30 minutes, and for the first time in 3 years I have full bars on my iPhone! (Not AT&T's fault -- I live in hurricane country, and my father is a general contractor, so I have a nearly inpenetrable house!)

 

Anyway, thanks so much for the port-forwarding tip. The MicroCell will be saving my home-based business hundreds of dollars a year. And not having to deal with customer service on a Sunday morning has already saved me a headache. My hat is off to you!

Re: Can't activate new MicroCell

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Jun 21, 2012 8:17:43 AM
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I was having trouble activating the microcell. It just never got out of the starting blocks.  I had an internet connection.  I had the satelite link.  The 3G light was flashing for two days. The ATT activate site never changed status.   What I ended up doing was telling my gateway (modem+router) to let the microcell device bypass the gateway firewall.  The microcell then took off and activated in 30 minutes or so and the 3G light was steady green.  I cannot figure out how to turn ports on or off and all the "unofficial" stuff from the suggested links.  Just for grins, I turned the firewall on back again and the 3G light went off.  The only way that I can get the microcell to work as intended is to allow the mac address for the microcell to bypass the firewall.  Does anyone see any danger in this setup.  The rest of my computing devices go thru the gateway firewall.

I was having trouble activating the microcell. It just never got out of the starting blocks.  I had an internet connection.  I had the satelite link.  The 3G light was flashing for two days. The ATT activate site never changed status.   What I ended up doing was telling my gateway (modem+router) to let the microcell device bypass the gateway firewall.  The microcell then took off and activated in 30 minutes or so and the 3G light was steady green.  I cannot figure out how to turn ports on or off and all the "unofficial" stuff from the suggested links.  Just for grins, I turned the firewall on back again and the 3G light went off.  The only way that I can get the microcell to work as intended is to allow the mac address for the microcell to bypass the firewall.  Does anyone see any danger in this setup.  The rest of my computing devices go thru the gateway firewall.

Re: Can't activate new MicroCell

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Aug 6, 2012 9:20:08 AM
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I struggled for weeks to get my microcell working.  Although not near a window, I had solid green lights for GPS, ethernet/broadband, and power.  But 3G was blinking green like crazy.  AT&T sent me an SMS telling me my microcell was activated, but it didn't work.

 

I know many people have this problem.  I'll save you time- here's the solution:

1) make sure your broadband internet provider is not blocking fragmented packets or any ports the microcell needs.  you can easily check this by either configuring your router to not block such packets, and look at your user manual to see what ports need to be open.  In my case,  I was using a Time Warner cable modem/router/wireless device, and TW never told me they were blocking fragmented packets.  AT&T's customer support helped me unblock this better than TW could.

 

2) you need a GPS lock to get activated properly.  If you are not near a window, your GPS light will go solid green by going into GPS bypass mode.  So, it's not really working.  Deactivate the microcell.  And re-activate near a window.

 

3) If you're like me, this "near a window" thing is not easy.  I live in an apartment that doesn't have a good view of the sky.  So, it's not easy for me to leave the microcell near the small window in my apartment.  Here's the good news: once you activate, the microcell will keep working if you move it within your apartment provided that you keep the same IP address.  AT&T says that you need to have continuous GPS visibility near a window to maintain the lock, but, i think what they mean is that if you move to a new location with a different broadband connection and IP address, then the device will not work and will search for a new GPS lock.  Once the lock is there since you activated near a window, keep the microcell in your apartment, but move it to wherever you need it to be, so long as it's still onto he same IP network in your home.  It's OK to power it down and power it back up since it will still likely communicate externally using the same IP address.

 

Had someone explained all this to me right away, I would have saved many hours.  I hope this advice is helpful to others.

 

Good luck.  The microcell works REALLY WELL once it's set up, but it's hard to set up because there are so many variables.  AT&T has a few very smart techs who can help, but not all of them are knowledgeable so it took me several tries.

 

I struggled for weeks to get my microcell working.  Although not near a window, I had solid green lights for GPS, ethernet/broadband, and power.  But 3G was blinking green like crazy.  AT&T sent me an SMS telling me my microcell was activated, but it didn't work.

 

I know many people have this problem.  I'll save you time- here's the solution:

1) make sure your broadband internet provider is not blocking fragmented packets or any ports the microcell needs.  you can easily check this by either configuring your router to not block such packets, and look at your user manual to see what ports need to be open.  In my case,  I was using a Time Warner cable modem/router/wireless device, and TW never told me they were blocking fragmented packets.  AT&T's customer support helped me unblock this better than TW could.

 

2) you need a GPS lock to get activated properly.  If you are not near a window, your GPS light will go solid green by going into GPS bypass mode.  So, it's not really working.  Deactivate the microcell.  And re-activate near a window.

 

3) If you're like me, this "near a window" thing is not easy.  I live in an apartment that doesn't have a good view of the sky.  So, it's not easy for me to leave the microcell near the small window in my apartment.  Here's the good news: once you activate, the microcell will keep working if you move it within your apartment provided that you keep the same IP address.  AT&T says that you need to have continuous GPS visibility near a window to maintain the lock, but, i think what they mean is that if you move to a new location with a different broadband connection and IP address, then the device will not work and will search for a new GPS lock.  Once the lock is there since you activated near a window, keep the microcell in your apartment, but move it to wherever you need it to be, so long as it's still onto he same IP network in your home.  It's OK to power it down and power it back up since it will still likely communicate externally using the same IP address.

 

Had someone explained all this to me right away, I would have saved many hours.  I hope this advice is helpful to others.

 

Good luck.  The microcell works REALLY WELL once it's set up, but it's hard to set up because there are so many variables.  AT&T has a few very smart techs who can help, but not all of them are knowledgeable so it took me several tries.

 

The secret to getting a microcell to work when you're not near a window

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Aug 6, 2012 11:51:52 AM
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There is a document around here that explains how to setup certain modems and which ports need to be open for port forwarding etc. I set my port forwarding up so that the MicroCell always has the same static ip address based on its MAC address. That way, if there is a power interruption, the router will send to the same address at reboot and forward the ports accordingly.

 

Some people have had very good success using an external GPS antenna which plugs into the antenna hole on the back of the MicroCell. You can get the antanna cables up to 50' I think which gives you more flexibility is where you place the MicroCell.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

There is a document around here that explains how to setup certain modems and which ports need to be open for port forwarding etc. I set my port forwarding up so that the MicroCell always has the same static ip address based on its MAC address. That way, if there is a power interruption, the router will send to the same address at reboot and forward the ports accordingly.

 

Some people have had very good success using an external GPS antenna which plugs into the antenna hole on the back of the MicroCell. You can get the antanna cables up to 50' I think which gives you more flexibility is where you place the MicroCell.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The secret to getting a microcell to work when you're not near a window

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Oct 1, 2013 12:20:57 PM
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How do you get the router to stop blocking the fragmented packets. I am tech challenged with computers

How do you get the router to stop blocking the fragmented packets. I am tech challenged with computers

Re: The secret to getting a microcell to work when you're not near a window

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Oct 1, 2013 12:50:47 PM
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There should be a user configurable setting to disable Block Fragmented Packets. Some of the newer routers have that set as a default but you'll have to contact the router mfr to find out for sure or how to configure the router. Customer support is not responsible for telling users how to configure their routers. There are just too many routers and user requirments for them to keep up with. If you let us know which router you have there may be a user here who can help you if you can't get help from the router mfr, or, if it is an ISP supplied router, help from them.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

There should be a user configurable setting to disable Block Fragmented Packets. Some of the newer routers have that set as a default but you'll have to contact the router mfr to find out for sure or how to configure the router. Customer support is not responsible for telling users how to configure their routers. There are just too many routers and user requirments for them to keep up with. If you let us know which router you have there may be a user here who can help you if you can't get help from the router mfr, or, if it is an ISP supplied router, help from them.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The secret to getting a microcell to work when you're not near a window

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Nov 13, 2013 11:37:37 AM
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AT&T have NO techs ive found that can fix this issue! Ive been on with dozens of them in the past 3 months to fix my Samsung S4 not connecting issue. They all act like its a "new" thing when you know there are 1000s of us out there suffering the same issue. 

AT&T have NO techs ive found that can fix this issue! Ive been on with dozens of them in the past 3 months to fix my Samsung S4 not connecting issue. They all act like its a "new" thing when you know there are 1000s of us out there suffering the same issue. 

Re: The secret to getting a microcell to work when you're not near a window

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Nov 13, 2013 12:36:03 PM
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ACE - Master

Can you be a little more specific as to what your issue is, how you have the MicroCell setup, etc. As to there being "1000s of you with the same issue"..... I don't know.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Can you be a little more specific as to what your issue is, how you have the MicroCell setup, etc. As to there being "1000s of you with the same issue"..... I don't know.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The secret to getting a microcell to work when you're not near a window

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Nov 14, 2013 9:46:57 AM
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Read Otto's Technical Guide before posting again and when you do post, provide enough information so we can try to help.  For example:

 

Wiring configuration of modem, router and Microcell

Phones being used

Microcell light status for Power, Ethernet, GPS and 3G

Microcell location near a window?

Router configuration (static port, any port forwarding, other settings)

 

The more details you post, the better.

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Read Otto's Technical Guide before posting again and when you do post, provide enough information so we can try to help.  For example:

 

Wiring configuration of modem, router and Microcell

Phones being used

Microcell light status for Power, Ethernet, GPS and 3G

Microcell location near a window?

Router configuration (static port, any port forwarding, other settings)

 

The more details you post, the better.

 

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The secret to getting a microcell to work when you're not near a window

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Jan 18, 2014 5:40:56 PM
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Hi, I have been trying for 3 weeks now to get a microcell working.  I am in Central NY state and am on the second microcell.  I have a Time Warner SBV5220 VOIP Cable Modem.  I have talked with AT&T support several time.  The first microcell got stuck in their back end system when we attempted to deactivate it and thats when they sent me the second one.  It seems I have tried everything.  I have a GPS antenna now attached to ensure that a GPS lock is not contributing.  I have had the microcell both through my router and direct to the modem and neither worked.  When through the router I made the microcell the DMZ so no ports were being blocked.  Anyway, I get the microcell powered back up, it gets a GPS lock, and an internet lock (green lights solid) and the 3G light blinks for a bit and when it goes solid green, within a few seconds all the lights go off except the top one which goes red solid.  Once that light goes solid red the tech support literature basically gives the option to power-cycle the unit again OR the unit is defective.  As I said this is the second one and I had the same experience with the first.  I have even called Time Warner and they assure me the modem unit I have does not block any ports at all. I have spent so much time on this its not funny.  HELP!

Hi, I have been trying for 3 weeks now to get a microcell working.  I am in Central NY state and am on the second microcell.  I have a Time Warner SBV5220 VOIP Cable Modem.  I have talked with AT&T support several time.  The first microcell got stuck in their back end system when we attempted to deactivate it and thats when they sent me the second one.  It seems I have tried everything.  I have a GPS antenna now attached to ensure that a GPS lock is not contributing.  I have had the microcell both through my router and direct to the modem and neither worked.  When through the router I made the microcell the DMZ so no ports were being blocked.  Anyway, I get the microcell powered back up, it gets a GPS lock, and an internet lock (green lights solid) and the 3G light blinks for a bit and when it goes solid green, within a few seconds all the lights go off except the top one which goes red solid.  Once that light goes solid red the tech support literature basically gives the option to power-cycle the unit again OR the unit is defective.  As I said this is the second one and I had the same experience with the first.  I have even called Time Warner and they assure me the modem unit I have does not block any ports at all. I have spent so much time on this its not funny.  HELP!

Can't activate new MicroCell

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Jan 19, 2014 9:07:30 AM
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ACE - Master

If the top light goes solid red, that's the Power light. I would check the adapter to see if it is too warm. That's subjective I know but it could be a bad adapter because the red light indicates that you aren't getting any power. Check the power cable and input. Does the outlet look ok and can you plug something else into without any issues. TWC did have some issues, mostly in the KY area a while ago but the power light going out has nothing to do with that.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

If the top light goes solid red, that's the Power light. I would check the adapter to see if it is too warm. That's subjective I know but it could be a bad adapter because the red light indicates that you aren't getting any power. Check the power cable and input. Does the outlet look ok and can you plug something else into without any issues. TWC did have some issues, mostly in the KY area a while ago but the power light going out has nothing to do with that.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't activate new MicroCell

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Jan 19, 2014 9:26:25 AM
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Well i dont have another adapter abd yes the adapter gets pretty warm but not hot. The other thing is that when i dont have an internet connection, the lights stay green for unlimited time, except the ethernet light which will continue to flash quick. I would think if its the adapter , after the same amount of time the top light would go solid red. This stinks

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Well i dont have another adapter abd yes the adapter gets pretty warm but not hot. The other thing is that when i dont have an internet connection, the lights stay green for unlimited time, except the ethernet light which will continue to flash quick. I would think if its the adapter , after the same amount of time the top light would go solid red. This stinks

Sent from my iPhone

Re: Can't activate new MicroCell

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Jan 19, 2014 10:36:47 AM
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ACE - Professor
Edited by Avedis53 on Jan 19, 2014 at 10:40:41 AM

With regards to your Ethernet light blinking, have you tried using another Ethernet cable to see if the cable you are using is defective?

 

 

I would also ask why you are using a Motorola VOIP modem?  The SBV5220 is specifically for VOIP with two telephone jacks, a battery backup and only has one Ethernet port.  Since it is not a router, you must use the alternative connection method.  The Mcell needs to be between your modem and your computer.

 

One Ethernet cable should go from back of the modem (Ethernet port) to the Mcell and plug into the top (black) Ethernet port.  Another Ethernet cable should plug into the bottom (yellow) Ethernet port of the Mcell and go the the Ethernet port on the back of your computer.

 

Please advise as to how your system was wired up. 

 

Do you have a separate router?  If so, then the Mcell connects to one of the Ethernet ports on the back of the router.  The Ethernet cable should be plugged into the yellow port on the back of the Mcell and the other end into one of the ports on the router.  Have you tried using another router port in case the port you are using on the router is bad?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

With regards to your Ethernet light blinking, have you tried using another Ethernet cable to see if the cable you are using is defective?

 

 

I would also ask why you are using a Motorola VOIP modem?  The SBV5220 is specifically for VOIP with two telephone jacks, a battery backup and only has one Ethernet port.  Since it is not a router, you must use the alternative connection method.  The Mcell needs to be between your modem and your computer.

 

One Ethernet cable should go from back of the modem (Ethernet port) to the Mcell and plug into the top (black) Ethernet port.  Another Ethernet cable should plug into the bottom (yellow) Ethernet port of the Mcell and go the the Ethernet port on the back of your computer.

 

Please advise as to how your system was wired up. 

 

Do you have a separate router?  If so, then the Mcell connects to one of the Ethernet ports on the back of the router.  The Ethernet cable should be plugged into the yellow port on the back of the Mcell and the other end into one of the ports on the router.  Have you tried using another router port in case the port you are using on the router is bad?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't activate new MicroCell

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Jan 19, 2014 11:19:21 AM
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Wow! Used a compatible power adapter I had and that solved the problem.  I absolutely am shocked the power adapter was the culprit!     AT&T take note....a red solid light does not necessarily mean the whole unit is bad! Try a new adapter!  Thanks OTTO!

Wow! Used a compatible power adapter I had and that solved the problem.  I absolutely am shocked the power adapter was the culprit!     AT&T take note....a red solid light does not necessarily mean the whole unit is bad! Try a new adapter!  Thanks OTTO!

Re: Can't activate new MicroCell

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Jan 19, 2014 11:25:08 AM
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ACE - Professor
Edited by Avedis53 on Jan 19, 2014 at 11:26:53 AM

Excellent!

 

Make sure the AC adapter is properly sized.  Output should be 12 VDC and 1.25 A.

 

Rule of thumb for the AC adapter if you don't have a multimeter to test it:  It will feel warm to the touch but should not feel as warm as the Mcell.  If hotter, then test or replace the AC adapter.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Excellent!

 

Make sure the AC adapter is properly sized.  Output should be 12 VDC and 1.25 A.

 

Rule of thumb for the AC adapter if you don't have a multimeter to test it:  It will feel warm to the touch but should not feel as warm as the Mcell.  If hotter, then test or replace the AC adapter.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't activate new MicroCell

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Jan 19, 2014 11:35:00 AM
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ACE - Master

galetj wrote:

Wow! Used a compatible power adapter I had and that solved the problem.  I absolutely am shocked the power adapter was the culprit!     AT&T take note....a red solid light does not necessarily mean the whole unit is bad! Try a new adapter!  Thanks OTTO!


That's great! As Avedis53 stated, make sure the power rating is correct because as you've seen, the MicroCell is really sensitive to power reqirements. The power requirement as well as the correct polarity is listed in the Guide. I'm not sure what AT&T's policy is on replacments but I don't think they ship a new power adapter with warranty replacements so I always check that first.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare


galetj wrote:

Wow! Used a compatible power adapter I had and that solved the problem.  I absolutely am shocked the power adapter was the culprit!     AT&T take note....a red solid light does not necessarily mean the whole unit is bad! Try a new adapter!  Thanks OTTO!


That's great! As Avedis53 stated, make sure the power rating is correct because as you've seen, the MicroCell is really sensitive to power reqirements. The power requirement as well as the correct polarity is listed in the Guide. I'm not sure what AT&T's policy is on replacments but I don't think they ship a new power adapter with warranty replacements so I always check that first.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't activate new MicroCell

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Jan 5, 2015 4:32:39 PM
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Stuck in a nightmare activation loop where I cancelled my personal AT&T account through which the microcell was registered and now can't get my business account and the microcell to work. Also, TimeWarner shipped me an Arris Router/Modem at just about the time that these troubles started so it may be the Router, it may the account. Hours and hours of time spent with support. 
Here's what I have:

Pinging the M-cell on my network comes back with a blocked port:

Request timeout for icmp_seq 1

92 bytes from 192.168.0.106: Destination Port Unreachable

Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst

 4  5  00 5400 2697   0 0000  40  01 d1ee 192.168.0.xxx  192.168.0.xxx

 

Router is Arris Model No.: DG1670A

Hardware Software Version
Bootcode Version 2.2.0.27
Hardware Version 5
Firmware Version 8.0.120

 

I turned on port forwarding for port 4500 TCP/UDP.

 


 

 

Stuck in a nightmare activation loop where I cancelled my personal AT&T account through which the microcell was registered and now can't get my business account and the microcell to work. Also, TimeWarner shipped me an Arris Router/Modem at just about the time that these troubles started so it may be the Router, it may the account. Hours and hours of time spent with support. 
Here's what I have:

Pinging the M-cell on my network comes back with a blocked port:

Request timeout for icmp_seq 1

92 bytes from 192.168.0.106: Destination Port Unreachable

Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst

 4  5  00 5400 2697   0 0000  40  01 d1ee 192.168.0.xxx  192.168.0.xxx

 

Router is Arris Model No.: DG1670A

Hardware Software Version
Bootcode Version 2.2.0.27
Hardware Version 5
Firmware Version 8.0.120

 

I turned on port forwarding for port 4500 TCP/UDP.

 


 

 

Re: Can't activate new MicroCell

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Jan 5, 2015 4:51:20 PM
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There have been reported issus with the Arris modems and I'm not sure if it's a pre-configured issue or not. The minimum router requirements are:

 

DHCP enabled

Ports 123 UDP, 443 TCP, 500 UDP, and 4500 UDP must be open (Public and Private ports).

IPSec Pass-Through is enabled

Block Fragmented Packets is disabled

NAT duties handled by only one device if you have a separate router and modem (gateway)

 

If you're going to forward ports, you need to forward all 4 ports. One shouldn't have to port forward at all but as home networks become more complicated and ISP's lock down their networks more and more it's becoming difficult for a simple, dumb VoIP device to work relliably.

 

Did you de-register the MicrCell before you canceled your personal account? If not, the MicroCell may still be tied to the canceled account number. This happens all of the time when folks buy used MicroCell's and can't get them registered. Did you transfer your personal account cell phone number to the business account or do you have a new phone number altogether?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

There have been reported issus with the Arris modems and I'm not sure if it's a pre-configured issue or not. The minimum router requirements are:

 

DHCP enabled

Ports 123 UDP, 443 TCP, 500 UDP, and 4500 UDP must be open (Public and Private ports).

IPSec Pass-Through is enabled

Block Fragmented Packets is disabled

NAT duties handled by only one device if you have a separate router and modem (gateway)

 

If you're going to forward ports, you need to forward all 4 ports. One shouldn't have to port forward at all but as home networks become more complicated and ISP's lock down their networks more and more it's becoming difficult for a simple, dumb VoIP device to work relliably.

 

Did you de-register the MicrCell before you canceled your personal account? If not, the MicroCell may still be tied to the canceled account number. This happens all of the time when folks buy used MicroCell's and can't get them registered. Did you transfer your personal account cell phone number to the business account or do you have a new phone number altogether?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't activate new MicroCell

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