02-20-2014 6:25 AM
My name is Mike and I live in Amherst, Ohio - Approx 25 miles west of Cleveland...
I do have TWC as my Cable provider...Am using a leased Scientific Atlanta 2100 Modem, Linksys WRT54GS V7 Router and the DPH151-AT AT&T 3G Microcell...
The reason I need a microcell is that I live in an aluminum sided house and the reception is terrible inside the house. For my work, I have recently been required to attend many weekly conference calls and need a solution that provides solid phone reception.
A couple years ago, when AT&T had the Samsung Galaxy Tablet/Samsung Galaxy SII deal, my wife and I opted for it and also spoke to the local AT&T Store manager about our reception issues...In comes the AT&T 3G Microcell...
I took it home and activated it with no issues...Over the course of a week, it did provide a boosted signal for my smartphone, but decreased the reception of the 2 Nokia 6010 phones in use at that time...
As I was the only one affected, I elected to take down the microcell, box it up and put it away in the closet...
Approx a week ago, I upgraded my pone to an LG G2 and got my wife, who is resistant to change, to start using my Samsung Galacxy SII...She now loves it...
Net, Net is that her reception is almost non-existant and mine is 1-2 bars at most...
Pulled out the Microcell and I had never disconnected it, so disconnected it and went through the activation process again ...All was fine until it came to the 3G light...
This configuration was Modem>>Router>>Microcell...I went through all the troubleshooting listed several times to no avail...
Changed configuration to the Modem>>Microcell>>.Router and same issue...The dreaded flashing 3G light!!!
In reading many of the posts, I believe the issue to be TWC blocking port 4500, but is there anyway I can test for sure???
Also, in looking into alternatives to the Microcell, I ran across the Cell-Fi...A bit of a pricey solution at $575...Do you think AT&T would split the cost with me to buy into this solution???
Any recommendations would be greatly appreciated...
Thanks In Advance...
Solved by: Go to Solution.
02-22-2014 5:25 AM
When I looged in to see the Activation - It states that Step 4 - Activation - Final MicroCell account profiles are being created. Once completed, your device will be fully activated and ready for use. and give a time counter, which is currently at 13:17:35???
My LG G2 immediately connected to it???
02-22-2014 8:34 AM
If all of the lights are solid green, your phone is connected (it says ATT M-Cell, or something like that), then I wouldn't worry about the Acitvation Page. You should have received a text message or email as well saying that you were good to go. Again, I wouldn't worry about it , for now. As long as it works with however you have it currently setup, I wouldn't mess with it. As to why, that's anybody's guess. ISPs are norotrious for not admitting that they were wrong and the customer was right. My guess is if you called them, they would say AT&T finally fixed it. The Activation Page could need to be refreshed or updated by AT&T (as a reason why it says you're still in progress). Let us know if anything else goes wrong.
I am not an AT&T employee.
02-22-2014 8:49 AM
02-22-2014 9:57 AM
02-22-2014 10:17 AM
08-11-2014 4:48 AM
"No life other than to monitor this forum..."
Wow, thanks for the humor and your positive attitudes.
I have the same problem. ATT Microcell (white). Was working OK. Suddenly as of middle of last week, it's three green and the last one (3G) is flashing green. No connection. Watching activation on the web page, first three steps are good, then it fails with error "FTC101: MicroCell was unable to connect to the AT&T network …" at the end.
Chat has been helpful; ditto your comments here. Deactivated, reactivated. Power-off then on, about a thousand times. Cycled power on everything in the network chain here. ISP is Fairpoint DSL in NH. They swear they are not interrupting any ports. Unless I can check port 4500 and 500 to your servers, I can only conclude the MicroCell must be broken.
I'm tech savvy and have Unix shell (actually terminal window on Mac OS). Anything else I can try?? traceroute? ping? Port-tester?
Open-port testers you mentioned above -- I could point the tester at http://www.yougetsignal.com/tools/open-ports/ to the microcell server. Would that give a valid response? But, I would need to know a server IP.
How can I rule out the possibility that my ISP is blocking 4500 or 500 somewhere up the chain?
Anything else to try before declaring this one broken and asking for a swap?
08-11-2014 6:36 AM
My microcell has been online and working fine since October 2012. Got home from work friday night, 8/8/14 to find my 3G light blinking as well. Have rebooted, de-activated/re-activated, rebooted DSL Modem, removed and re-linked to modem, light still blinking.
Went through online chat yesterday, suggested all things I'd already tried. Tech did state that it appears my microcell is trying to update and can't. I have no clue why nor how to fix this.
Unfortunately for us, this is the only phone service we have at the house now.
Anybody have any idea how to get back on-line with this modem?
08-11-2014 9:11 AM
I'm assuming that the Power, ethernet, and GPS lights are solid green an only the 3G light is blinking green? The setup of you MicroCell hasn't changed either since it last worked (setup, window position, etc)?
Try a hard reset. Disable power to the MicroCell. Hold in the reset button on the back with a paperclip and restore power. Keep holding in the reset button for about 30 seconds and then release it. That forces the MicroCell back to defaults and clears out all memory and registers. It may be that something go hung up and the MicroCell is stuck somewhere on a command line.
Other than doing a speed test to various servers and various times of the day, and the VoIP line test, there's not much that you can do on your end to resolve this. You can try the port tester to see if all four ports are open but they are not always the most accurate. Sometimes AT&T on their end can see if traffic is coming to them via the four ports and which one is blocked, if any. However, they can't determine where in the pathway that the ports may be blocked. That is usually what the ISP had to do.
I would send a PM to CustomerCare with you issue, what you have done to correct it, your account information, the best way to contact you, and most importantly, where you are located in case this is a regional thing.
Some ISP's are better at helping their customers than others. But don't expect them to know anything about the MicroCell setup because they won't.
I am not an AT&T employee.
08-11-2014 9:13 AM
08-11-2014 5:25 PM
Everybody listen up to OttoPylot and Avedis53; they have good info.
Resolution of my case:
- The 3G light is flashing, no phone connection, stays that way for a week. Nothing helps.
- AT&T has no way of troubleshooting this, at least not via Chat or phone Tech Support.
- Since they cannot identify the problem, the only thing left is to swap out the MicroCell.
Today, with no changes on my part, the 3G light is now solid and the phone is connected. This is the same assumed broken MicroCell. Go figure. Must have been a problem in the network or at AT&T, we'll never know.
So, if your 3G light is flashing, remember my case and the guy in Amherst Ohio: Nothing helped, and without explanation the problem went away a week later.
Good luck everyone. Thanks OttoPylot and Avedis53.
08-11-2014 5:47 PM
You're welcome. Quite often AT&T will work with a cooperative ISP and get the issues resolved, but we are not told what exactly the problem/resoution was because it's proprietary on the ISP side and AT&T's side.
I am not an AT&T employee.
08-12-2014 4:39 AM
Update to my post above. Got home from work last night and lo and behold, 3G light was solid green again. Only took 4 days to install the "stuck" update. After googling this issue and reading the forums here, it appears that this last update AT & T sent out to microcells caused a lot of them to lock up. Just hope future updates don't cause the same issues.
08-12-2014 6:34 AM
Same timing as for me.
Mine went out sometime between 5pm August 6 and 6pm August 8th.
Bounced back to life with no change on my end yesterday August 11th.
AT&T update that didn't work? We'll never know.