Contributor
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1 Message
AT&T 3G MicroCell Causes Interference
Friends,
YES. AT&T 3G MicroCell not only causes interference to wi-fi, but it also causes interference with your regular chordless phones. So keep the MicroCell at least one foot away from any of the following devices that works based on wireless transmissions: Chordless phone base-unit, Wireless router, Airport, etc., The documentation of 3G MicroCell talks only about wi-fi devices and about other devices.
I want to post this in the interenet everywhere possible, so that it comes up in the internet search of anyone struggling to resolve a problem due to AT&T 3G MicroCell. In fact, to resolve this problem, A&T blamed on Vonage and AT&T wanted me to sign-up into a ConnecTech service program paying $15 per month for 12 months. Watchout !!!
Cheers to everyone !
Avedis53
Professor
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2.2K Messages
8 years ago
An earlier poster in this thread had a problem with his Mcell jamming his ADT security system which happened to operate on 850 MHz also.
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
Thanks. I looked around a bit to see if I could fine the frequency of his headphones but was unsuccesful. The frequency bleed would make sense if they are that close. Too bad. They look like nice headphones.
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Jgs3223
Contributor
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3 Messages
8 years ago
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Avedis53
Professor
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2.2K Messages
8 years ago
From what little you've posted, I'd say that you should check out your internet connection. One-way or garbled voice quality is a sign of a substandard internet connection. You should check your internet connection for VOIP quality several times during the day to see how much it varies.
Run this and post your latency, download and upload bandwidth results: http://speedtest.net
Run this and post the results under the "Advanced tab": http://voiptest.8x8.com
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pgrey
Master
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3.5K Messages
8 years ago
I'd suggest using DSLReports, they give really accurate latency results as part of the regular test, and have a jitter test there as well.
You can have screaming fast speeds, but terrible latency and jitter, and your VOIP (and most things that use streaming) will be a jumble, every time...
*If this (or another post in this thread) fixes your problem/issue, please mark it as solved, and I'll tag it, to make it easier for others to find the answer(s). Thanks.
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Jgs3223
Contributor
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3 Messages
8 years ago
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
By all means do run a VoIP test. We've had very good results using the site that Avedis53 suggested, and is listed in my Tech Guide along with other pertinent VoIP information. Run the test a couple of different times during the day. Running it once only gives you snapshot in time so what you want is an average, overtime, to give you a more realistic picture of your line quailty.
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Jgs3223
Contributor
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3 Messages
8 years ago
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
Great. Do keep in mind that if your VoIP results are less than desireable the fix is totally up to your ISP. There is nothing that AT&T can do to correct your connection.
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bobcshaw
Contributor
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2 Messages
8 years ago
I was having a problem with the microcell blocking the wifi signal to my iPhone 5s cell phone. I couldn't even get Speedtest to run on the phone. After several calls to AT&T, I finally got to the correct Tech Support person, who determined that my Westell 7550 wireless router had a software issue. She talked me through a hard reset and a software reload, and Wha la, it works great again. So, if your 4g LTE phone isn't working with your microcell, you may want to check with Tech Support.
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