12-16-2011 7:32 PM
My GPS, Ethernet, and power light are on with a solid green. My 3G light is a solid red that flashes every three seconds. I use a Netgear router/modem; honestly, I'm not sure what a modem or router looks like but I plugged the microcell's ethernet into the Netgear. I've tried disconnecting then reactivating the microcell. No luck.
Any advice on how to troubleshoot this issue would be awesome. I live in the countryside where cell phone reception is severely limited. Thanks!
Solved by: Go to Solution.
08-25-2013 11:24 AM
Agreed. That's why when I port forward I assign the ip address to the MicroCell's MAC address. That's sort of my insurance that if something gets scrambled in the DHCP table the correct ports/address will get forwarded if the MAC address is detected.
08-25-2013 11:26 AM
03-19-2014 3:31 PM
Thank you for your support manual. After 3 years, my microcell finally works and works well. I have a q1000 modem on centurylink. Just needed to put the IP address in the DMZ on router, did a hard reset along with new activation and it works great. Using an Iphone 5 with latest OS.
03-19-2014 3:57 PM
05-03-2014 10:11 AM
05-03-2014 6:45 PM
Witout having to go thru the entire thread, what did overclockpc recommend that resolved your blinking red 3G light? Was it a hard reset (which is in the Tech Guide)?
05-03-2014 7:21 PM
No, he recommended unplugging the Ethernet cable with the power on, power cycling the Mcell, then plugging the Ethernet cable back in and then power cycling the Mcell again.
05-04-2014 11:18 AM
05-04-2014 11:29 AM
I don't think the port was bad. The procedure might have reset something in the Mcell though....
05-04-2014 11:38 AM
I would've thought a hard reset would have done that but maybe not. If it is the MicroCell I wonder how long it will stay "fixed".
08-31-2014 6:24 PM
I tried this procedure as well as all the reset attempts with ATT over the past 4 days. Nothing works. They sent me a replacement microcell. Just as it was activating, it received an update (firmware?, software?) and immediately failed with exactly the same error. The NETWORK indicator (the one with the bars for signal strength) is flashing red and I get a text message sent to my cell phone indicating that the GPS location does not correspond to the device location.
The original MC was working fine for almost a year. Nothing on my end changed until a week ago Saturday when the first location error (described above) was sent to my mobile phone just as the device failed. Then each reactivation attempt led to the same result. Then I received the replacement MC and went thru the whole process again. I can't believe how many HOURS I've invested as I laboriously try to march up the ATT ladder to folks who are competetent to fix this. Now they are blaming my DSL modem as a possible issue. My position is this: Nothing on my end is failing to work EXCEPT the MC. My web service to my pc and wireless devices is working fine and I have both wired and wireless connections. If they changed firmware or software and now the MC doesn't work, they should send me a new MODEM that will work with their mods.
08-31-2014 7:09 PM
There are some issues with the locational database that pops up from time to time. The flashing red 3G light either indicates a hardware failure or an update that didn't properly reset the MicroCell and now it "thinks" it's broken. Updates are pushed for various reasons and may be specific for a Service Area or a region. If the hard reset didn't work, you have no changes or updates on your end (either hardware or ISP), and a new MicroCell gives the same symptoms, then something is amiss with the locational database in that it can't match your GPS coordinates with your physical address. That's an IT issue and something that rarely can be fixed at the support level.
Keep in mind that your internet can be fine but VoIP is something different in that the MicroCell must maintain a secure VPN connection to the mobility servers at all times.
This is a holiday weekend so not much will be done until Tuesday. I would send a pm to CustomerCare (link in my sig) detailing your issue, reference any trouble ticket number, your account information, what you have done to correct it, and your location. I'll follow-up with the Admins on Tuesday.
04-26-2016 2:14 PM
One of the most common topics we see on the forums is regarding the Microcell. Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.
The information contained below is a combination of the great community content, as well as information provided by our Advanced Technical Support team that supports the Microcell every day.
MicroCell LED Guide
Computer LED (only on white model MicroCells)
Network or 3G LED
We also have comprehensive Video content to help you navigate any issues you might be having:
Note: A failing AC adapter can affect any of the LED lights so it’s always a good idea to check the adapter with a voltmeter, especially if the MicroCell is a few years old or you have experienced numerous or unexpected power outages.
You can also find a full list of Microcell support by visiting our Microcell support site!
Thanks again for all your fantastic questions and support, and please comment below if there is anything we’ve missed!
Katie, Community Specialist