What is happening with 3G?
Mistwritr's profile

Contributor

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1 Message

Wednesday, July 18th, 2012 5:20 PM

3G Cycles to Red Light EVERY DAY!

Every morning I have to cycle the unit by unplugging both sets of wires waiting 30 seconds and waiting for it to reaquire the signal.  Does drop from time to time durring the day as well.  I have solid GPS signal. The issue seems to be the network connection or 3G bars constatnly go to Red, sometimes blink, sometimes solid.

 

Since I have had this issue I ran cable so the network conection is coming directly from the DSL modem into the microcell and then out to my router. 

 

Seemed to work fine until December and this unit is driving me crazy!

 

I have also acivated and de activated the device? 

 

Any other suggestions or questions so I can help solve this issue?

 

In reading the forum it sounds like the unit or power brick may be an issue.  Should I just take it back to att?

Accepted Solution

Official Solution

Mentor

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33 Messages

12 years ago

Found it. Did it. Hope it works like it did last time.

So, if your microcell is flashing a red 3g light, please try the following and let me know what happens.

 

1) With the microcell flashing red, unplug the ethernet cable while leaving power plugged in.

2) Wait 2 minutes, unplug power cable.(while ethernet is unplugged).

3) Wait 30 seconds, plug power cable in with ethernet cable unplugged.

4) Wait 2 minutes, plug in ethernet cable. (while microcell is powered on)

5) Wait 2 minutes, unplug power cable (leaving ethernet plugged in).

6) Wait 30 seconds, plug in power cable. (with ethernet cable plugged in).

 

This should clear the red 3g light.  If it does not, try power cycling again (unplug power, wait 30 seconds and plug back in).

 

Former Community Manager

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5.2K Messages

12 years ago

The 3G MicroCell was designed to automatically confirm that it has the latest software version each time you power up so I don't think this would be a software update issue. 

 

I've responded to your PM, please take a look when you get a chance. 

Mentor

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33 Messages

12 years ago

I had this problem for awhile last winter and fixed it following someone's suggestion. Now it has started again. I wish I could find the post that helped me before. There was a particular sequence to follow of unplugging and plugging and unplugging again etc, etc.

Former Community Manager

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5.2K Messages

12 years ago

Interesting info! Let me know if this works for you. We can mark it as an accepted solution if it does. 🙂

Mentor

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33 Messages

12 years ago

It worked...no red flashing light this morning. Solid green!

Former Community Manager

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5.2K Messages

12 years ago

Great news and thanks for sharing your steps. I really appreciate it!

Contributor

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1 Message

11 years ago

Just so you know Ms. Community Manager, this solution only works for about a day, then its back to flashing red.  Do you actually have a permanent solution that you know of?  Or are people with this problem just basically screwed?

Mentor

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33 Messages

11 years ago

Not true that it only works for a day. It has worked for months at a time for me. 

Teacher

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24 Messages

11 years ago

I had the same problem (http://forums.att.com/t5/3G-MicroCell/MicroCell-fix-kind-of-for-me-anyway/td-p/3339907) even though the GPS light is solid, i believe that IS the problem here........$6.00 for an external antenna, at the very least it will cut the reboot time, mine went from a 1 hour reboot to under 2 minutes......and before the external antenna i had the flashing lights EVERY morning and EVERY evening......not one time since.......6 bucks, try one,.......oh, and i did ALL that other stuff, the "unplug sequence" , the port forward, and a new microcell......none worked, antenna did.....that is all.....

Mentor

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33 Messages

11 years ago

What kind of antenna and where did you get it.

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