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Posted Jul 29, 2013
1:36:14 PM
I Cannot Receive 3D content on new Samsung TV?

I just purchased a Samsung UN55FH6030 3D TV 2013 model.  It appears that Direct TV does not yet support this new model and I cannot watch 3D content.  I can't believe they don't support TV's any newer than 2010 model Samsung's!!

I just purchased a Samsung UN55FH6030 3D TV 2013 model.  It appears that Direct TV does not yet support this new model and I cannot watch 3D content.  I can't believe they don't support TV's any newer than 2010 model Samsung's!!

I Cannot Receive 3D content on new Samsung TV?

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Jul 29, 2013 2:02:55 PM
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Professor

Forget about the list. Non support is a thing of the past. Check the 3D menu on the TV if you have a 3D capable DirecTV receiver. The C client series has problems but the H and HR receivers do fine.

Forget about the list. Non support is a thing of the past. Check the 3D menu on the TV if you have a 3D capable DirecTV receiver. The C client series has problems but the H and HR receivers do fine.

Re: I Cannot Receive 3D content on new Samsung TV?

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Jul 29, 2013 2:08:51 PM
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Tutor

I have the Genie HR44-700 HD DVR.  I have been able to Game 3D with PlayStation so I know TV 3D works. Direct TV tech support says TV not compatible yet?

I have the Genie HR44-700 HD DVR.  I have been able to Game 3D with PlayStation so I know TV 3D works. Direct TV tech support says TV not compatible yet?

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Jul 29, 2013 2:49:39 PM
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ACE - Expert

How can you tell that it's not providing 3D?

Have you reset the HR44 since you've connected the DVR to your  Samsung HDTV?

Is the HR44's HDMI OUT connected directly to your Samsung HDTV, or via an AV Surround Receiver?

How can you tell that it's not providing 3D?

Have you reset the HR44 since you've connected the DVR to your  Samsung HDTV?

Is the HR44's HDMI OUT connected directly to your Samsung HDTV, or via an AV Surround Receiver?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I Cannot Receive 3D content on new Samsung TV?

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Jul 29, 2013 2:53:30 PM
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Professor

DirecTV support is clueless about 3D capability. If the TV is connected to the Genie with a proper HDMI cable, it will support 3D. Again, check the 3D menu in the TV. DirecTV 3D is done in a side by side, or SbS, format while the Playstation uses a different format. The TV needs to either be set to an automatic detection of the 3D format or switched to SbS when using the Genie. What error messages or other difficulties are you seeing? If the TV is not manually set to SbS or on auto switch, the Genie will say it isn't compatible. It has to detect an SbS TV.

DirecTV support is clueless about 3D capability. If the TV is connected to the Genie with a proper HDMI cable, it will support 3D. Again, check the 3D menu in the TV. DirecTV 3D is done in a side by side, or SbS, format while the Playstation uses a different format. The TV needs to either be set to an automatic detection of the 3D format or switched to SbS when using the Genie. What error messages or other difficulties are you seeing? If the TV is not manually set to SbS or on auto switch, the Genie will say it isn't compatible. It has to detect an SbS TV.

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Jul 29, 2013 3:35:31 PM
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Tutor

I have HDMI going in and out of surround receiver.  When I get home I will reset HR44, connect directly into TV and make sure 3D setup on TV is auto or side by side.  The error messages are that my TV is not 3D compatible or the hardware is not connected. Stay tuned!  Thanks for your suggestions.

I have HDMI going in and out of surround receiver.  When I get home I will reset HR44, connect directly into TV and make sure 3D setup on TV is auto or side by side.  The error messages are that my TV is not 3D compatible or the hardware is not connected. Stay tuned!  Thanks for your suggestions.

Re: I Cannot Receive 3D content on new Samsung TV?

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Jul 29, 2013 4:37:26 PM
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ACE - Expert

It's possible that your Surround Receiver is not properly passing the 3D signal via HDMI.  In that case you'll want to connect the DVR's HDMI OUT directly to the HDTV and use the DVR's digital audio OUT to feed your AV Receiver.

It's possible that your Surround Receiver is not properly passing the 3D signal via HDMI.  In that case you'll want to connect the DVR's HDMI OUT directly to the HDTV and use the DVR's digital audio OUT to feed your AV Receiver.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I Cannot Receive 3D content on new Samsung TV?

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Jul 29, 2013 7:35:08 PM
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Tutor

I ran HDMI out of DVR and digital audio out of TV to surrund Sound and 3D is working great now!  Thanks! Direct TV was not correct in their answer obviously.

I ran HDMI out of DVR and digital audio out of TV to surrund Sound and 3D is working great now!  Thanks! Direct TV was not correct in their answer obviously.

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Jul 29, 2013 7:55:37 PM
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Professor

So the HDMI pass thru on you AVR wasn't 3D ready. It doesn't have to be very old to have that problem.

So the HDMI pass thru on you AVR wasn't 3D ready. It doesn't have to be very old to have that problem.

Re: I Cannot Receive 3D content on new Samsung TV?

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Jul 31, 2013 6:49:28 AM
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Professor

Since you corrected the issue, you might want to mark your post as answered.

Since you corrected the issue, you might want to mark your post as answered.

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