password reset

Mentor

password reset

I'm not sure this is the proper forum for my question but hopefully someone can help me.

 

Our online retail store uses Yahoo Business email.  We'd like to reset our password.  Seems like it should be a simple job but I've been unsuccessful.  AT&T tells me I need to contact Yahoo and Yahoo keeps directing me back to AT&T which won't let me log in.

 

Our Yahoo user ID is suburbansports but our email address through Yahoo is admin@suburbansport.com

 

Can someone give me some guidance how to fix this?  A former employee has access to all our emails including our online orders.

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Message 1 of 5
Community Manager

Re: password reset

Hello @gymnast46 

 

Is your email set up through AT&T? Do you have an active AT&T Internet service? Just trying to figure out if this is something AT&T tech support can help with or if needs to be addressed by Yahoo.

 

Thank you,

Dmitriy


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Message 2 of 5
Mentor

Re: password reset

We do have our business internet and phone service through AT&T.  Our online store used to be hosted by Yahoo Shopping so we originally went with them for email addresses and still use Yahoo Business email.  I can log into that dashboard and see all our IDs but there is no option for changing passwords.

Message 3 of 5
Mentor

Re: password reset

Form the myAT&T page I'm unable to log in with either our Yahoo address or our suburbansport.com address.  I am able to log into Yahoo Mail but trying to change the password directs me back to AT&T.

Message 4 of 5
Community Manager

Re: password reset

Thank you for that information, we have an amazing team here that can help you with that. Please send us a private message by clicking here with your name, phone number and the best time you can be reached. One of our specialists will contact you within 3 business days to assist.

 

Thanks again,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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