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Posted Apr 14, 2014
11:52:53 AM
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how do I find prior emails?

Hi.  I can only see about a month's worth of emails (I use ameritech.net) How do I see  prior emails from earlier months and years??  They are not in any other folder, except for a few from 2012 in "untitled 7" folder.  Thanks, Steve

Hi.  I can only see about a month's worth of emails (I use ameritech.net) How do I see  prior emails from earlier months and years??  They are not in any other folder, except for a few from 2012 in "untitled 7" folder.  Thanks, Steve

how do I find prior emails?

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Apr 14, 2014 12:33:55 PM
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I dont see any reason that any emails would or should dissapear if they are in the inbox, i know that spam folders are deleted after 30 days but not sure about trash folder.id try going to your main email page and type in a known missing email, subject then click search mail to see if it finds something that way, they may be going into an archive folder

I dont see any reason that any emails would or should dissapear if they are in the inbox, i know that spam folders are deleted after 30 days but not sure about trash folder.id try going to your main email page and type in a known missing email, subject then click search mail to see if it finds something that way, they may be going into an archive folder

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: how do I find prior emails?

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Apr 15, 2014 2:01:27 PM
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Thanks.  When I type something in the search box, it shows only sent emails from the past.  I don't see anything archived.    

Thanks.  When I type something in the search box, it shows only sent emails from the past.  I don't see anything archived.    

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Apr 17, 2014 9:37:47 AM
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I'm having the same issue.   My searches only find very recent FROM emails but only SENT emails going back a year.   I'm searching for emails from people and I only see my replies to them. 

 

This seems to be a new issue with the new email.

I'm having the same issue.   My searches only find very recent FROM emails but only SENT emails going back a year.   I'm searching for emails from people and I only see my replies to them. 

 

This seems to be a new issue with the new email.

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Apr 17, 2014 1:24:22 PM
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Hello everyone. Thank you for posting.

 

This definitely sounds like a weird issue, our team will be happy to help you troubleshoot. Please send us a private message by clicking here and one of our specialists will contact you within 3 business days to assist. Please include your name, phone number, account number (if you have one) and the best time you can be reached.

 

Thanks,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone. Thank you for posting.

 

This definitely sounds like a weird issue, our team will be happy to help you troubleshoot. Please send us a private message by clicking here and one of our specialists will contact you within 3 business days to assist. Please include your name, phone number, account number (if you have one) and the best time you can be reached.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: how do I find prior emails?

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Apr 18, 2014 8:50:39 AM
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I spent an hour on the phone with ATT, they logged remotely into my mac, and agreed it is not normal.  They are escalating the issue and will look into prior changes and updates to the email system to figure out what's going on.  I have had this ameritech.net email many years.  Ameritech became SBC, then Yahoo then ATT/Yahoo.  They speculate something happened at some point during all those transitions.  They also thought it might be due to my browser or that I use a mac, but same happens if I use safari, firefox, google chrome, or a windows computer.  They will get back to me within a few days.    

I spent an hour on the phone with ATT, they logged remotely into my mac, and agreed it is not normal.  They are escalating the issue and will look into prior changes and updates to the email system to figure out what's going on.  I have had this ameritech.net email many years.  Ameritech became SBC, then Yahoo then ATT/Yahoo.  They speculate something happened at some point during all those transitions.  They also thought it might be due to my browser or that I use a mac, but same happens if I use safari, firefox, google chrome, or a windows computer.  They will get back to me within a few days.    

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