email not being saved in the sent folder

Contributor

email not being saved in the sent folder

I recently did a restore of my email at sbcglobal.net.   Ever since that restore my mail is no longer being saved in the sent folder.  I have gone into the options and un-checked-saved, and re-checked that box but the mail is still not being sent.  Anyone know a way to get it fixed?

 

[edited for privacy]

Message 1 of 4
Community Manager

Re: email not being saved in the sent folder

Hello, 5brunners!

 

Are your emails still not being saved in your "Sent" folder? If so, please send us a private message by clicking here so we can investigate further.

 

Please include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so make sure you keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: email not being saved in the sent folder

I got a response from support and what we ended up doing was creating a new folder and moving everything in the sent folder into this new folder.  After that the emails I had sent began appearing and new emails started showing up there.  Apparently there is a size limit of some sort.

 

I was very happy with the response time and assitance from the ATT support team.

Message 3 of 4
Highlighted
Community Manager

Re: email not being saved in the sent folder

That's great! I'm glad we found a solution. Let us know if you have any other questions!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support