can't open email attachments in yahoo mail

Tutor

Re: can't open email attachments in yahoo mail

gave up....took the pute to the repairshop. they deleted IE and reinstalled it. it is working so far. costed me $69. Microsoft should reemburse me
Message 16 of 37 (12,496 Views)
Contributor

Re: can't open email attachments in yahoo mail

Well mine started working for a few days and now 12-7 it's not working again. This is an absolute joke. I am on a Mac and have tried on both Firefox and Safari. Come on ATT or Yahoo or both...GET THIS FIXED!!!

Message 17 of 37 (12,421 Views)
Contributor

Re: can't open email attachments in yahoo mail

I'm using Yahoo Mail in Chrome, and this has been a problem for around 2 weeks or so.  

 

I have a work-around.

 

When you are asked if you want to download the attachment to your computer, it goes to a folder called "Downloads".  So say Yes, and then open up Explorer and search for Downloads.  

 

Once you have found it and confirmed that's where your attachments have been sent, then go back to Explorer, right-click on Downloads to create a shortcut, copy it or drag it to your Desktop.

 

This is much easier than opening another browser which may or may not be able to let you open attachments.

 

I assume the next time the Yahoo Email is updated they'll fix this.

Message 18 of 37 (12,254 Views)
Contributor

Re: can't open email attachments in yahoo mail

Can't open attachments at my business computer.  It show's "scanning" the stops without opening.  I don't have this problem on my home computer when opening the same attachments.  Is there a setting causing this?
 (also I don't understand the posted solution)

Message 19 of 37 (12,249 Views)
Contributor

Re: can't open email attachments in yahoo mail

I can't open from my yahoo either. Nothing on my work computer, laptop or desktop. I use Explorer at work and Chrome at home. I tried to delete the tab like someone suggested above but that doesn't work. 

Message 20 of 37 (12,080 Views)
Contributor

Re: can't open email attachments in yahoo mail

ditto.
I'm using Firefox.
I can get it to work in IE, only IF I first click on a message at the bottom letting it open some crappy ads at the top of the email page. Then when I try to open the attachment, I finally get the bar at the bottom that asks if I want to open or save the attached file.

Message 21 of 37 (11,910 Views)
Tutor

Re: can't open email attachments in yahoo mail

Have the same problem. Cannot open attachments. Save to computer doesn't respond either. Same results using Explorer or Firefox. Found a workaround but it is a pain in the neck. Works for both Explorer and Firefox

 

In the Mail Option folder

  • Full featured (recommended) - View photo slideshows, drag and drop attachments, personalize your theme, and more.
  • Basic

I switch from Full to Basic

 

In basic I can open or download to my selected file all attachments.

ATT should see why there is a difference in Basic and Full and fix the problem. Have heard a lot of complaints but have seen no action from ATT

Message 22 of 37 (11,794 Views)
Contributor

Re: can't open email attachments in yahoo mail

Thanks so much. That did it. AT&T still needs to fully fix this problem!!!!!
Message 23 of 37 (11,682 Views)
Tutor

Re: can't open email attachments in yahoo mail

re-pinning and changing options didn't work for me today. (using Chrome). Have been ATT user for 15+ years, never had this problem before. NEVER had this problem with gmail. Will keep searching for solution, but ATT/Yahoo, you've been less than helpful. Just in case you care to know.

Message 24 of 37 (11,418 Views)
Tutor

Re: can't open email attachments in yahoo mail

I have had trouble opening yahoo email attachments also. Last week it somehow resolved its self. I have had this problem again the last two hours and finally tried something that worked. I got off the internet and went to my email through the yahoo web site and my attachments opened. So, again I tried my old shortcut to email on my desktop and the attachments still would not open. So I deleted the old shortcut on the desktop and made a new one after accessing through the yahoo web site again and now the attachments open. Hope this works for you and others.
Message 25 of 37 (11,273 Views)
Contributor

Re: can't open email attachments in yahoo mail

Changing to basic worked for me. It's ugly though. Firefox on Ubuntu here 3 computers all had the same problem - I don't have a #%! My Computer!

Message 26 of 37 (10,701 Views)

Re: can't open email attachments in yahoo mail

This worked and I appreciate it. However the BASIC version of the Yahoo Mail has an advertising line in my inbox that is impossible to delete. Yahool needs to recognize and fix the bug in the Full version of their mail. Again for me this started between 11/26/13 and 12/10/13. Using Firefox 26.0 (upgraded after problems without fixing Yahoo attachment problem. Windows 7 OS, Norton AntiVirus 2013.

Double-clicking on an attachment has "scanning" message then nothing, not opening nor saving. JPG attachments not effected. Can forward to HotMail account and attachments available to view and save.

I was used to Full version, now have to readjust - might as well switch to GMAIL!!!!!

Message 27 of 37 (10,656 Views)

Re: can't open email attachments in yahoo mail

I read a further comment on this issue and it seems to have worked.

1) Switched to Basic in Mail Options (from Full)

2) In Basic able to open attachments previously was unable to open or save

3) Didn't like Basic and read to open mail in Yahoo.com so switched back to Full version (hyperlink to new att.mail

4) Opened Yahoo.com and took me to my existing mail (did not have me sign in)

5) Attachments now working as they should and using Full version of Yahoo Mail -

I'll see if this is temporary or a real fix.

Again Yahoo is ignoring the problem being discussed here and needs to care about service to its customers

Message 28 of 37 (10,655 Views)
Highlighted

Re: can't open email attachments in yahoo mail

What I thought worked was only temporary. However I read another solution and it is working so far.

Open Browser. The link to the YahooMail needs to be changed.
Close mail and use search (Google) to locate YahooMail. Log in to mail and either copy URL into the Browser setting for Mail link or in Firefox, select use existing page for mail.

Seems to be working with Full version of Yahoo.

Seems that the link to mail was changed in early December and resulting in not able to read, open or save attachments other than JPGs. I think Yahoo missed the boat, by not informing users or posting the problem and solution and letting the IT admit the problem so users could resolve it.

Message 29 of 37 (10,606 Views)

Re: can't open email attachments in yahoo mail

Thanks mmcdermott -

Great post - and it works!

I've had the same problem for over a month with my att.net email. Google Chrome tech support has been offering suggestions for me - and ultimately what you've suggested works! I agree - Yahoo/att must have changed the url hyperlink somehow.

Solution: X out of your att email. Go to Google and enter yahoo mail as your search term. I chose the one to 'create a free yahoo email account' and just clicking on that link took me straight to my email with att.net. Copy that url and begin using that one for your email. Voila!

No need to use Basic (which also works btw - but it's clunky and filled with ads). Another temporary work-around for the past month has been to log out of Chrome and access my email via IE v10.

 

Att/Yahoo - Get your act together, please!

 

Message 30 of 37 (10,229 Views)
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