can't open email attachments in yahoo mail

can't open email attachments in yahoo mail

I am unable to open attachments in AT&T/Yahoo! webmail. When I click the attachment, a "Save to my computer" button pops up. When I click that the file is scanned by Norton but nothing happens. It doesn't download to my downloads folder or anywhere else on my Mac. I have tried this on multiple email attachments and have no problem if I email it to my Gmail account and open it there. I am accessing Yahoo! webmail with the most recent update of Firefox.

Message 1 of 37 (14,493 Views)
Highlighted

Re: can't open email attachments in yahoo mail

I had Yahoo mail pinned to a tab. Opening another tab and reloading Yahoo mail into it solved the problem. I simply deleted the original tab and pinned the new one and all was well. I'd delete this entry but I can't seem to figure out how to do that.
Message 2 of 37 (14,394 Views)
Contributor

Re: can't open email attachments in yahoo mail

This is my problem as of 11-22-2013.  Never had attachment problems.  Now cant open them, either received or previously sent to others. 

 

Help please.  I dont know what is meant by a tab, so dont what is email pinned to a tab.  Maybe have this  situation.  What is a tab and how do you open another tab and reload yahoo mail into it. 

 

I need my attachments.  Thanks for any help you can give.

Message 3 of 37 (13,956 Views)
Tutor

Re: can't open email attachments in yahoo mail

I have the same problem. .....need help to open my attachments
Message 4 of 37 (13,923 Views)
Contributor

Re: can't open email attachments in yahoo mail

I had the same problem on Chrome. Have not had an issue in the past. Changed to Internet Explorer and it allowed me to open the file.

Message 5 of 37 (13,824 Views)
Teacher

Re: can't open email attachments in yahoo mail

I aslo have been having problems and seems like hundreds of people also. 

Message 6 of 37 (13,800 Views)
Tutor

Re: can't open email attachments in yahoo mail

I called AT&T tech support. I switched to Chrome and was able to open the attachments, but I still could not open them on Explorer. TS told me to download their remote control site. The rc site would not download. Tech support said she will transfer my call to the next higher support, but instead transferred me to a survey site...ugh.

Message 7 of 37 (13,662 Views)
mtk
Tutor

Re: can't open email attachments in yahoo mail

I don't understand what you are talking about

Message 8 of 37 (13,596 Views)
mtk
Tutor

Re: can't open email attachments in yahoo mail

me too I think this is getting to be a big problem, I forwarded my email w/attachments to my gmail account and all worked fine. Maybe time to leave att for good










Message 9 of 37 (13,596 Views)
Teacher

Re: can't open email attachments in yahoo mail

I think the problem is Yahoo is trying to sell as a vendor "Norton Security", and when we try to open the attachments, the "com.specialoffers file" begins to scanning altought we don't have Norton. Since yesterday I have this problem, so I don't want to see the logo of Norton when I try to open the attachments.

Somebody could help please ?

Message 10 of 37 (12,844 Views)
Contributor

Re: can't open email attachments in yahoo mail

I started having this same problem over the weekend. Any help or advice would be appriciated. I've tried in both Firefox and Safari.

Message 11 of 37 (12,810 Views)
Teacher

Re: can't open email attachments in yahoo mail

You're right, this problem happens ONLY in Yahoo.....
Message 12 of 37 (12,764 Views)
Teacher

Re: can't open email attachments in yahoo mail

We have three days without having any solution from ATT-YAHOO, we can't open attachments in our E-Mails. I think it's a lack of respect to the public....WE NEED SOME ANSWER FROM ATT-YAHOO

Message 13 of 37 (12,728 Views)
Contributor

Re: can't open email attachments in yahoo mail

I have been having the same problem, it started after the automatic update to IE11. I uninstalled the update (& unchecked the 'auto-update' box) & all worked fine. HOWEVER 2 days later I am having the same issues & now notice that IE updated again to 11.   Wondering if there is a connection?????

 

Message 14 of 37 (12,699 Views)
Teacher

Re: can't open email attachments in yahoo mail

Yesterday, 12-04-13 afternoon, seems like is everything were fixed; when we try to open an attachment, the bar asking "open or saving this attachment" appears. Of course, we clicked on "open" an it was succesful; however, today 12-05-13 everything is worst. Now no bar appears and we cannot open the attachment. I don't understand how this kind of things could happen at ATT-YAHOO. If ATT-YAHOO are a extremely big company with millions of customers, this kind of thing are inadvisable. I still remember when att worldnet had an excellent service. Now, after buying BellSouth and Yahoo the service is not the same, so I am asking "WHEN YOU ARE GOING TO FIX THIS PROBLEM, PLEOPLE SHOULD BE ABLE OF OPENING THEIR ATTACHMENTS" ? TO FINISH, IT IS ALMOST IMPOSSIBLE TO CONTACT YOU, SO WHAT KING OF SERVICES ARE YOU RENDERING TO THE PEOPLE ?

Message 15 of 37 (12,680 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.