I have been promised twice that managers would resolve the issue with incorrect billing and have not had the issue resolved. For everyone here wikth the same issue you can write to the DPU (Department of Public Utilities). They regulate these agencies and can help you resolve the issues and be treated fairly. I have started that process and know it works! If you are frustrated with the lies and deceipt, contact them!
I apologize for the issues you're experiencing with billing. We have a team of great Social Media Care managers that will be happy to help you with anything we can. If you don't mind, please send us a private message by clicking here, please include your name, phone number, account number and the best time you can be reached.
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