I have been promised twice that managers would resolve the issue with incorrect billing and have not had the issue resolved. For everyone here wikth the same issue you can write to the DPU (Department of Public Utilities). They regulate these agencies and can help you resolve the issues and be treated fairly. I have started that process and know it works! If you are frustrated with the lies and deceipt, contact them!

Message 1 of 2
Community Manager

Re: billing

Hello @kblast55 , thank you for posting.


I apologize for the issues you're experiencing with billing. We have a team of great Social Media Care managers that will be happy to help you with anything we can. If you don't mind, please send us a private message by clicking here, please include your name, phone number, account number and the best time you can be reached.


Thank you,


Rethink Possible

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic

Welcome to the internet boards! Did you know the AT&T Community forums has the answers you need to solve most service woes? Check out our How To Forum article. You will learn how to find your answer!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support