04-21-2013 1:21 PM
04-22-2013 4:14 AM
To whom it may concern at AT&T:
It is a shame that in the revamped ATT web mail, one cannot attach any files to email. Any ides on how to fix this problem?
04-22-2013 2:02 PM
04-23-2013 2:15 AM
Switching Email to classic mode is another way to attach files, but you have to compose in classic mode as well.
Also, I found there is no <send> button visible after you attach the files. I double-click <attach> to get back to a window with a visible <send> button.
04-26-2013 7:52 AM
I also have been unable to attach files for a few weeks. I'm on a MacBook Pro using Safari 6.0.3. I tried to solve this via online chat with AT&T twice, but both times was cut off from them — one time they rebooted my U-verse and cut me off. I tried Classic mode but still can't attach in Safari. However, I can attach files in Chrome if I use Classic mode. This is unacceptable.
05-05-2013 5:55 PM
I am having the same problem I could attach a file to a outgoing email , a few weeks ago, when using " All-New-Mail" but now I can't. I found out that if I switched back to "Mail Classic" I could send email with a attachment. I would prefer to use "All-New-Mail"
05-05-2013 5:57 PM
I had that problem so switched back to Mail Classic and could send attachments but not with "ALL-New-Mail"
06-02-2013 4:25 PM
I still can't attach an iPhoto pic to an ATT/Yahoo mail on Safari ... it says"invalid file type specified." Then when i go to the Apple Mail system it works beautifully.
It is difficult to leave the ATT system when it has worked so well for so many years... but, apparently I have no choice????
06-07-2013 6:08 AM
I've been unable to attach files to emails in the new at&t UI since first trying it last week. Same problem in IE and Firefox, although it plays out a little differently in each. My OS is Win XP. Attach capability is OK in the old UI.
I called at&t techconnect last night, not remembering that support is pay to play. The rep told me that at&t standard support wouldn't fix this because it's a browser setting problem. Standard support only attends to installation and password problems. To my mind, if it works in old UI but not in new UI, that's an at&t develpment and QA problem that should be attended by product support.
It's disappointing and negligent performance by at&t all around.
06-07-2013 2:14 PM
I agree. Personally, I'm sending this every time report a problem pops up:
Attaching files in the regular way has been broken for almost 2 months now. Since then you have had to try and attach a file, get an error, then hit “try again” then “switch” then it will work.
There is a whole thread here:
Maybe if we all send this multiple times a day they will finally fix it?
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